Mercure Almaty City Center

I really enjoyed my stay at this hotel. The service was excellent, both at the front desk and during breakfast. Housekeeping was fantastic; they consistently replenished slippers and dental amenities. Since I was traveling alone, they provided two bottles of fresh water daily. A bathrobe was also included. Breakfast offered a good variety, and everything was delicious. They even had national sweets, which was a nice touch. I tried the spa and jacuzzi. Overall, it was okay, but the jacuzzi water was heavily chlorinated, leaving my hands very dry afterward. There was no hand cream in the room, which would have been a great addition. While the hotel isn't right in the city center, the location is still convenient. It's a 10-minute walk to the metro station, and Arbat Street, a popular pedestrian street, is nearby.

It's hard to imagine that Mercure, which is considered a budget hotel in China, costs 1200 a night in Almaty. I arrived very late on the first night and found there were no toiletries like toothbrushes in the room. The next morning, I called housekeeping at 10 AM, but by 2 PM, my room still hadn't been cleaned. I had to call and urge them four or five more times before an older lady finally came. By then, my patience was completely worn out.

Breakfast included, location, and room condition were all great. I've stayed at several hotels in Almaty, but none offered such good value for money as this one. I plan to use it again on my next business trip.

The hotel is very clean and close to Arbat Street. It's much quieter here than in the noisy city center.

Very good business hotel in Almaty. Booked for a client and they gave positive feedback. Suitable for business trips or family travel. I would book here again when I visit Almaty in the future.