Park Dedeman Almaty

"A decent hotel with spacious rooms. Breakfast is served with a nice view of the mountains. The only downside is that it can get very noisy in the hallways, as many families with children stay here. I couldn’t get proper rest in the morning after a night flight because, despite the “Do Not Disturb” sign on the door, there were loud screams, running, and shouting from numerous kids for about an hour."

Ramada by Wyndham Almaty

"The room was a bit old-fashioned but very clean. The service was excellent."

Novotel Almaty City Center

Novotel Almaty City Center is nestled in the heart of Almaty. The Kok Tobe Cable Car is a 1-minute walk away, and Colibri Mall is an 11-minute walk away. This spa hotel boasts a fantastic location: Dostyk Plaza is 1.4 km away, and the State Museum of Kazakhstan is 1.4 km from the property.

Renion Park Hotel

Panfilov Park and just 6 minutes from the Almaty Cathedral, as well as 800m from the Green Bazaar. Guests can enjoy an indoor pool, concierge service, a hair salon, a restaurant, and a complimentary buffet breakfast.

Hotel Uyut Almaty

"I stayed at Hotel UYUT (“Уют”) in Almaty, room 612, from 05.02 to 11.02. On 10.02, during my active stay, I discovered the loss/disappearance of my personal property — FURLA sunglasses (approximately ~500 USD). The sunglasses were inside a paper bag placed in the entrance area of the occupied room (not in a trash bin). The room had not been checked out. During my stay, access to the room was exclusively granted to hotel staff as part of daily housekeeping. Key facts: 1. The administration refused to document the incident (incident report) prior to the arrival of the police, despite the fact that the situation occurred on hotel premises during an active stay. 2. When I reported the issue, staff behaved rudely and aggressively. Instead of assisting, they resisted and attempted to shift responsibility onto the guest, requiring me to prove what had happened. 3. Due to the hotel’s refusal to properly register the complaint, I was forced to call the police. A statement was officially accepted, and a review of the circumstances and video recordings was conducted. 4. After the police arrived, an internal service report was prepared by a hotel employee. However, after the police left, the security officer at the reception desk, in the presence of reception staff, demonstratively tore up/destroyed this document when I asked for it to be stamped. Photos of the document have been preserved. It is also important to note the hotel’s position: instead of attempting to resolve the situation or offering even minimal apologies, staff suggested that the item may have been “disposed of as trash,” despite the fact that it was personal property located in an occupied room. As a guest, my conclusion is simple: when staff have access to your room, your belongings may disappear, and when seeking assistance, you may encounter resistance and aggression rather than protection. The absence of transparent procedures, the destruction of an official service document, and the lack of formal apologies or reasonable proposals for compensation/resolution are serious warning signs. I am writing this review as a warning: if you choose this hotel, document everything, do not leave your belongings even in a bag near the entrance, and be prepared that in case of a problem you may have to involve the police to receive a response. Supporting materials (photos of the service report and police documentation) are preserved and available upon request. Not recommended."

Renion Hills Hotel

"Clean and cozy. Great location, friendly staff. Thank you!"

Mercure Almaty City Center

Nestled in Almaty near the Musrepov Theatre, Mercure Almaty City Center is your perfect getaway, featuring a relaxing spa with massage treatments, a jacuzzi, a sauna, and Wi-Fi. Savour a meal at one of their two restaurants, enjoy a drink at the bar, and take advantage of room service and breakfast (surcharge applies). Plus, with concierge and babysitting services available, you’re all set for a stress-free stay!

The Dostyk Hotel

Nestled in the heart of Almaty, Hotel Dostyk is your perfect getaway, featuring a relaxing spa with massage treatments, an indoor pool, and a jacuzzi. Savour a meal at the Orange restaurant, and enjoy the convenience of a breakfast service (surcharge applies). Plus, with concierge and babysitting services available, you’re all set for a stress-free stay!

Wind Rose

Voyage

"The air conditioner works very well and keeps the room nice and cool. Although the room is a bit old, it is clean, comfortable, and very suitable for an elderly couple. It is quiet and convenient."

Resident Hotel Abay(opened in 2025)

"hotel with excellent service, Very courteous staff, large clean rooms. The breakfast is excellent—very substantial, varied, and wonderful in taste."

Airis Residence

"The hotel is amazing, the staff is very responsive, and the breakfasts in the mornings are delicious. On the downside, the soundproofing isn't great."