Hotels with WiFi in Taipei

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I got a bunk bed room for this trip, budget but good environment, and security. staff is friendly and nice they are always willing to help it’s nearby Zhongshan station and Taipei main station. The shared bathroom have soap and shampoo also dryer. They also provide the towel. Love it will be back for sure. 🩷🩷🩷🇹🇼🇹🇼

The hotel's location is super convenient, not far from the MRT station. There are plenty of convenience stores, shops, and a night market nearby, making it easy to get around. The rooms are newly renovated, have lots of TV channels, and a bidet toilet. The large floor-to-ceiling windows are a nice touch, and the hotel's decor is quite upscale, offering great value for its price. However, prices do double during holidays. It's popular with international, Japanese, and Korean travelers, and clearly has a good reputation. Last time, I wanted to switch rooms due to the floor, and the hotel staff were very helpful. Overall, it's excellent.

The cleanliness was acceptable and consistent with the hotel’s facility rating. The location was excellent and suited our needs perfectly, as it is located right next to Taipei Main Station and can be reached in less than a 10-minute walk via the underground passage. Breakfast is served on the 6th floor, but there is no lift access, which may be inconvenient for elderly guests or those with mobility issues. However, it should not be a problem for younger guests. Overall, the hotel met our expectations and offered good value for its convenient location.

Pros: They clean the room, refill your water and change your towel every single day. Breakfast hotpot was delicious. Allowed to leave your luggage prior to check in. Great Location, not too near the busy district but not too far either. Cons: Strict with check in time. We were given the key just a few minutes before 3 PM. Was expecting the breakfast to change from time to time especially the way they cook the chicken, but no, it was the same for about a week we were there. If you are not a couple, beware of the glass door bathroom.

Fantastic stay! The environment was spotless and tidy, and the common areas were cozy and welcoming. My bed was also very clean. The staff were warm, friendly, and always happy to help. The location is super convenient, with restaurants and public transport nearby. I met so many travelers from different places, and the atmosphere was relaxed and free-spirited. I'll definitely be back next time I'm in town! ⭐⭐⭐⭐⭐

This chain hotel is decent, but the location is a bit out of the way. You'll need to take a taxi everywhere. It's quite close to the night market, so it depends on your preference. If your itinerary is mostly in the city center, I wouldn't really recommend it. 😆😆😆

My mom and I stayed here for 5D4N, and we have nothing but good things to say about this hotel. First, the location is excellent. It is just a few minutes away on foot from several bus and train stations—specifically Ximen, NTU Hospital, and Taipei Main Station. There are also convenience stores nearby, such as Family Mart, 7-Eleven, and Watsons. We also really liked that the area is less crowded and much quieter than Ximending. Second, the room itself was great. Even though our window had a ”wall/cement view,” we still had a very pleasant stay. The room was spacious enough for us to open our 2 large luggage. The air conditioning worked fine, the bed was ample, the bathroom was clean, and the Japanese-style toilet was very easy to use. One tiny detail that could be improved is the lighting; it was a bit dim, though it didn’t heavily affect our overall stay. Lastly, the hotel staff was nice and accommodating. A lovely staff member, Ms. Cindy, helped us figure out how to use the TV and air conditioning when we had a hard time navigating them since the instructions were written in Chinese characters. We also requested housekeeping before heading out one day and returned to a freshly made-up bed. The free snacks and beverages were a wonderful touch, too. My mother and I especially loved the coffee, tea, and seaweed biscuits. Overall, I highly recommend this accommodation for anyone planning a trip to Taipei.

Near shilin station, and shilin night market. No has hotel sign board and reception,need find the door number 59. But can check in easy by online. Door excess using password. Still quite convenient. The room wall and window curtains a bit dirty. The toilet clean and nice.

Great place, extremely friendly and helpful staff and in an easy location to access public transport for hikes and other big attractions while also being in a quieter part of the city. Would definitely reccomend