Taipei Crystal Hotel

I’ve stayed in several affordable hotels here in Taipei, and I understand that you usually get what you pay for. However, I still believe that basic cleanliness and proper maintenance should always be provided to guests regardless of the price range. Sadly, this has been the worst hotel experience I’ve had so far. First of all, the room did not feel clean at all. The bathtub was extremely dirty, with visible stains and molds around it. Even the toilet walls, floors, and sink area looked poorly maintained. There was also a water leak from the toilet ceiling, which made the bathroom feel even more uncomfortable. The fridge still had leftover food from the previous guest, which honestly made me question if the room had been cleaned properly before we arrived. I also requested for the bed to be cleaned, but after staying there, I suddenly developed rashes, which made me worried about the cleanliness of the sheets and pillows. The sheets had stains, maybe blood stains (not sure what it was). The pillow also had an unpleasant smell, as if it had not been washed properly. As someone who values cleanliness, this was very disappointing and uncomfortable. Another issue was the condition of the room itself. Despite having several light bulbs installed, only one light was working, making the entire room feel dark and gloomy. The walls and bathroom areas clearly need maintenance and renovation. On top of that, the soundproofing was very poor. I could hear noises from other rooms very clearly, including conversations and even dripping water sounds throughout the night, making it difficult to rest comfortably. What disappointed me the most was that the photos posted online looked completely different from the actual room. The hotel appeared much cleaner and more maintained in the pictures, which honestly gave us expectations that were far from reality. However, I genuinely want to commend the staff because they were the only bright side of our stay. The receptionist was very kind, polite, and accommodating from the moment we arrived. They were approachable and communicated well in English, which was very helpful for foreign guests like us. Despite the condition of the hotel, the staff still tried their best to assist guests professionally and respectfully. You can tell that they are hardworking people simply doing their job properly. That is also why I feel bad leaving this kind of review. The staff members deserve appreciation because they handle guests with patience and kindness, even though many of the problems seem to come from the hotel’s maintenance and management itself. It honestly feels like the employees are the ones carrying the burden of complaints that should already be addressed by the owner. My brother and I even considered changing hotels, but since we were only staying for 2 nights and 1 day, we decided to just endure it. I truly hope the owner takes guest feedback seriously because the hotel has potential if proper cleanliness, maintenance, and care are given attention. I normally don’t leave negative reviews, but I think future guests deserve an honest experience, and I also hope this review encourages improvements because the staff truly deserve a better-managed workplace and guests deserve a cleaner and more comfortable stay.

Everything in the room is old. Need major renovations. Sound proofing the room is very poor.

I love the room so clean and conformable.

look like hostel , dormitory or sth else bathroom door is not ok public area smell bad room quite not clean

It smells so bad, the door is broken, the toilet door is broken, and there are bed bugs bitten. It's really terrifying. I rented for six nights and stayed for two nights before checking out 好恐怖，有牀蟲，房好臭，廁所門壞，牀有血，租六晚頂吾順兩晚走了，浪費好多金錢

This is genuinely the worst hotel in Taipei, not even exaggerating. First off, the location is not the best, its a 15 minute walk from the nearest MRT station, but that itself isn't a huge issue. The main issue is the facilities. This is a rotting building that has not been paid attention to for a while. The first room I was taken too had a leak from the ceiling and the whole floor was covered in water. The second one didn't have a leak, but the more you look, the more and more you just see dirty/broken/falling apart things. Some aspects of the room were actively inconvenient. The shower had no curtain, so you end up getting water all over the floor of the bathroom. It also made it dangerous to get out of the shower. The room had several cockroaches, probably owing to the holes in the caulk. The only positive aspects were that, yes, the beds were clean, and they did give some free water and snacks. But seriously, this place is suffering from neglect and is quite disgusting. Please don't get this place just because you have a low budget like I did.

Other users have give their experience. I do not want to add more. Users would choose this hotel because of pricing factor. It is what it is. I do wish the proprietor would upgrade their building.