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Posted on Aug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
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Price per night fromS$ 402
Posted on Jul 23, 2026|Double Room
Anonymous User
Facilities: The hotel facilities are almost identical to those of WHG hotels in Japan. I particularly love the separated wet and dry areas in the bathroom, and the option to take a bath in a tub or use the Japanese-style sitting shower.
Hygiene: Very clean.
Environment: There's not much of a street view, but it's incredibly close to Zhongxiao Xinsheng Station, just a two to three-minute walk away. There are plenty of restaurants nearby, and a 7-Eleven and FamilyMart directly opposite. For attractions, Huashan 1914 Creative Park is close by. The breakfast is exquisite, offering a variety of Japanese and ********* options, with fresh ingredients.
Service: The staff are very polite.
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Price per night fromS$ 138
Posted on Oct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Price per night fromS$ 321
Posted on May 6, 2026
JulieHsyeAs a loyal customer who stays at the Sheraton Taipei every month, I understand that the government's environmental policy means they no longer provide bottled water (though there's a water dispenser in the room that you have to fill yourself) or disposable amenities (no toothbrushes or toothpaste). However, as a consumer, aren't these basic necessities when you're paying for a stay?
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Price per night fromS$ 272
Posted on Aug 30, 2026|Superior Twin Room
ZhaocaimaofuliThis was a pleasant stay. We were traveling with a child, and I had specifically requested a high floor in my Ctrip booking notes. To my surprise, the hotel really paid attention to it! The hotel has 30 floors in total, and they put us on the 29th floor, which was absolutely perfect with fantastic views.
**Cleanliness:** The room had a separate wet and dry area, and the toilet was smart and very clean.
**Transportation:** The hotel is located right above Wanhua Railway Station. You just turn a corner from the ticketing hall of Wanhua Station and you're there. It's also only a 5-minute walk to Longshan Temple MRT Station.
**Local Food:** Around Longshan Temple MRT Station, there's an Oyster Vermicelli shop (diagonally opposite the 50 Lan milk tea shop) that you absolutely *must* try. The flavor is great and it's generously portioned. I dare say you won't find a better oyster vermicelli in all of Taiwan. Remember, next to the oyster vermicelli shop, there's a place selling grilled sausages – grab one of those too. Vermicelli + grilled sausage = a perfect combination! There's also a night market in Longshan Temple in the evenings.
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Price per night fromS$ 75
Posted on Sep 5, 2026|Deluxe Family Room with Window
Guest UserThe location is unbeatable, very near to Taipe main station, can walk through underground and no need go out if raining, just need to go level B3 from the lift can lead to metro station.However the hotel need to take note on bed bugs issue.
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Price per night fromS$ 40
Posted on Aug 2, 2026|Quadruple Family Room
Chee Kieong LeongThe cleanliness was acceptable and consistent with the hotel’s facility rating. The location was excellent and suited our needs perfectly, as it is located right next to Taipei Main Station and can be reached in less than a 10-minute walk via the underground passage.
Breakfast is served on the 6th floor, but there is no lift access, which may be inconvenient for elderly guests or those with mobility issues. However, it should not be a problem for younger guests.
Overall, the hotel met our expectations and offered good value for its convenient location.
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Price per night fromS$ 11
Posted on Aug 26, 2026|Deluxe Loft 6 Room No Window
Guest UserSpacious room. Service is good. Most of the female receptionists are friendly and helpful. Bfast is good too (hotpot buffet - without meat, rice bowls, unli drinks: coffee, juice, soda). As read in some of the reviews, its kind of difficult to find the assigned room as it has a lot of hallway turns. With big/comfy lobby, with free iced tea and juice. 10 mins walk going to Ximending shopping center. ☺️
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Price per night fromS$ 41
Posted on Aug 4, 2026|Deluxe Triple With No Window
KLCloudWe had a wonderful stay at Green World Zhonghua and would highly recommend it to anyone visiting Taipei.
The hotel's location is excellent. It is directly opposite Ximending, making it easy to explore the shopping streets, restaurants, and local attractions on foot. There is also a 7-Eleven conveniently located downstairs, and the entrance to the MRT underground station is just outside the hotel, making it very convenient to travel around Taipei.
The room was comfortable and met all our needs. What impressed us the most was the exceptional service from the hotel staff. Our flight was delayed until midnight, and they kindly helped us extend our room until late evening, which made a huge difference to our travel experience. Their willingness to accommodate our request and their friendly, helpful attitude were truly appreciated.
Overall, we had a very pleasant and hassle-free stay. With its unbeatable location, convenient transportation access, and outstanding customer service, Green World Zhonghua is an excellent choice for anyone visiting Taipei. We would definitely stay here again on our next trip.
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Price per night fromS$ 71
Posted on Sep 2, 2026|Twin Deluxe City View
DxnxxlHad a great stay at Midtown Richardson Hotel in Ximen from 29 August to 2 September 2026.
The location is definitely the biggest highlight. The hotel is right in the heart of Ximending, making it extremely convenient to explore the shopping streets, restaurants, cafés and night market. Ximen MRT Station is also within easy walking distance, which made getting around Taipei very convenient.
The room was comfortable and clean, and the overall stay was pleasant. The staff were friendly and helpful whenever we needed assistance.
I also liked how convenient the hotel was after a long day of sightseeing — plenty of food and shopping options are just steps away.
Overall, a great choice if you want to stay in the Ximending area, especially for first-time visitors to Taipei. Would definitely consider staying here again on my next trip to Taiwan! 🇹🇼
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Price per night fromS$ 65