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Posted on Jul 2, 2026
Guest UserReally solid stay at the DoubleTree Zhongshan. The warm cookie at check-in sounds like a gimmick but after a long flight it actually hits different 😂
Location is the biggest win about 5 mins walk to Zhongshan MRT station, and the area around it is full of cafes and small shops. Ximending and Taipei Main Station are just a couple of stops away, super convenient without being in the middle of the chaos.
Room was clean and modern, not the biggest but well laid out, and the bed was really comfortable. Bathroom had a proper walk-in shower with good water pressure. City view from my floor was nice at night.
Staff spoke good English and were genuinely helpful asked for restaurant recommendations and got proper local suggestions instead of the usual tourist spots. Breakfast had a good mix of ********* and Western food, the congee and dan bing were my go-to every morning.
Only minor gripe is the gym is on the smaller side, but everything else more than made up for it.
Would happily stay here again next time in Taipei.
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Price per night fromPKR 38,533
Posted on Aug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
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Price per night fromPKR 87,226
Posted on May 10, 2026|Superior King Room
Anonymous User
Great stay at Grand Hilai Taipei, I made full use of the pool this time - the last time a typhhon hit and the pool deck had to be closed duh... The Taipei Cosplay summit was taking place at the exhibition center next door, which made for interesting action
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Price per night fromPKR 31,884
Posted on Jul 29, 2026|Deluxe Double Room City View
Guest UserI had a great stay here for 7d6n while travelling solo.
Room is clean, bed is on the slightly harder side., has everything I need.
It is near to songjiang nanjing metro station and buses and 2 min walk to both 7-11 and family mart.
Breakfast is the only thing that is slightly lacking variety. But the street food nearby are sufficient if the rate didn't include breakfast.
Staff are friendly and professional.
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Price per night fromPKR 28,167
Posted on Oct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Price per night fromPKR 69,591
Posted on May 6, 2026
JulieHsyeAs a loyal customer who stays at the Sheraton Taipei every month, I understand that the government's environmental policy means they no longer provide bottled water (though there's a water dispenser in the room that you have to fill yourself) or disposable amenities (no toothbrushes or toothpaste). However, as a consumer, aren't these basic necessities when you're paying for a stay?
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Price per night fromPKR 58,894
Posted on Dec 31, 2025|Deluxe Twin Room
mimi0513
Let's start with the positives:
The doorman, lobby manager, and front desk staff were all very professional, living up to the reputation of a renowned international hotel.
The room was spacious, bright, and clean.
Now for the negatives:
It lacks grandeur. The lobby entrance is too narrow, making it feel like a busy market when crowded.
The facilities are mediocre. The bidet toilet was installed too high; even at 172cm, my feet couldn't touch the ground when seated. The TV was incredibly small, disproportionate to the room size.
The most frustrating issue was the poor soundproofing. The guests next door in room 1225 were speaking English, and perhaps they couldn't control their volume, but I could hear their conversations clearly, which was very loud and disturbing. This was extremely disappointing.
Due to construction, the Ferris wheel was almost completely obscured. This isn't the hotel's fault, but rather an objective circumstance.
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Price per night fromPKR 47,206
Posted on Apr 19, 2026
Guest User
Very trendy hotel in a good location. Not far from main street where there are lots of convenience stores and restaurants. Hotel provides free mini bar and happy hour in the evening. There are free snacks, water and coffee available on each floor which is great.
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Price per night fromPKR 27,919
Posted on Jun 26, 2026
Huang111
Great value for money: Although the price is affordable, the service isn't compromised, and the attention to detail is excellent. I'll definitely stay here again.
Convenient location: It's a 2-minute walk from the MRT exit, with plenty of food, drink, and entertainment options nearby, making it super convenient to get around.
Cleanliness: The room was clean and odor-free, the bedding was soft and comfortable, and the bathroom's tidiness put me at ease.
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Price per night fromPKR 23,458
Posted on Jul 22, 2026|Deluxe Double Room
Li Yan Fung JackyAfter checking out and heading to the airport for a late-night flight, I realized upon arriving at the airport that I had accidentally left my passport inside the safety deposit box in my room at Hotel Éclat Taipei. I immediately called the hotel and the staff responded right away by checking the safe and confirmed that my passport had been found.
The team was incredibly responsive and worked hard to arrange a way to get the passport to me before my flight. While they were trying to coordinate the delivery, the hotel's General Manager, Ms. Amy Yu, personally stepped in to help. She even came to the airport herself and, despite the urgency of the situation, when I asked how I should pay her back in return, she calmly reassured me not to worry about that at the moment and instead asked me to focus on getting through immigration and making my flight on time.
I was deeply touched by her kindness, professionalism, and genuine care. She showed a level of empathy and dedication that is increasingly rare in today's hospitality industry. The staff and management did not have to go to such lengths to help me, but they did, and thanks to them I was able to retrieve my passport and continue my journey without disaster.
Beyond this unforgettable experience, the hotel itself is fantastic. The property has a unique artistic character, beautifully combining art, design, and luxury. It has a warm, creative atmosphere that makes it stand out from many other high-end hotels. Most importantly, it has something that cannot be easily taught or bought. The human touch, attentiveness, and genuine hospitality of the people here made all the difference.
Having stayed at several hotels in Taiwan, I can honestly say that Hotel Éclat Taipei stands out for its responsiveness and sincere care for its guests. My heartfelt thanks to Amy Yu and the entire team. I would not hesitate to stay here again and highly recommend this hotel to anyone visiting Taipei.
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Price per night fromPKR 25,771