Spa Hotels in Taipei

Facilities: As it's a relatively new hotel, all the facilities are very new and clean. The only downside is that the shower door's waterproof strip was faulty, so every time I showered, water leaked out and wet the bathroom floor. I had to use many towels to soak up the water, which is unacceptable for a hotel claiming to be high-end; such a small detail should not be an issue. Hygiene: As mentioned, the hygiene was excellent, which is expected from a new hotel. The housekeeping staff did an acceptable job. Ambiance: I particularly loved the decor; it's simple yet luxurious, modern yet refined, showing a great sense of style. Service: As an experienced traveler, I believe the service doesn't match a hotel that claims to be the top luxury hotel in Taipei. While the local Taiwanese staff are professional with their smiles and greetings, there's no warmth. You feel a coldness behind their smiles and enthusiasm. Dining: Overall, the dining was quite disappointing. They have a lounge, which functions like an executive lounge, but all the food was very ordinary. The drinks were excellent, but breakfast was also very average; the bread and food didn't live up to the hotel's luxurious decor. This was a major letdown. The breakfast and lounge food were far inferior to what you'd find at the Mandarin Oriental, which was quite disappointing. Summary: I've stayed in many hotels in Taiwan, including the Mandarin Oriental, Hyatt, and W. From a luxury, value-for-money, and service perspective, Cappella should not be ranked as Taipei's number one luxury hotel, for the following reasons: While the hardware is excellent, some details are lacking. As I mentioned, the bathroom's waterproof strip, and there was also a strange smell in the room, possibly due to the new renovation. These details need improvement to truly be considered Taipei's top luxury hotel. More importantly, the service needs work. Overall, the hotel should further strengthen its staff training on service to ensure guests genuinely feel their service is warm and thoughtful, rather than just professional. Only then will it live up to its luxury status and price. If you ask me to recommend this hotel, I have reservations. Given its reputation and price, it's not worth recommending. Perhaps if the value for money were better, it might be worth a try.

Great stay at Grand Hilai Taipei, I made full use of the pool this time - the last time a typhhon hit and the pool deck had to be closed duh... The Taipei Cosplay summit was taking place at the exhibition center next door, which made for interesting action

I personally found this place to be fantastic! The service attitude was top-notch, and the breakfast was incredibly rich and varied. The rooftop pool was also a major plus – perfect for some great photos.

This trip exceeded all our expectations! The staff were incredibly welcoming and helpful during check-in. When they learned it was our anniversary, they even upgraded us to a Maple Forest Room and surprised us with a lovely small cake in the evening, which made my wife very happy. The hot spring quality and facilities were top-notch. Although the water filter in the indoor water dispenser needed replacing, the staff quickly provided bottled mineral water. Overall, the minor flaw didn't detract from the experience. Highly recommended!

Overall, the stay was satisfying. The room quality, cleanliness, service attitude, and the delicate Japanese hospitality all demonstrated the standard expected of a five-star hotel. The only minor letdown was the somewhat underwhelming food selection in the executive lounge. During my stay, it was largely the same few dishes, lacking variety. The quality and sophistication didn't quite reflect the value expected of an executive floor, and it felt a bit perfunctory, missing any standout highlights. As an executive lounge in a five-star hotel, I believe that an improvement in dish rotation, ingredient quality, and plating details would enhance the guest experience and better meet guests' expectations for an executive lounge. Overall, it's still a quality hotel worth revisiting, and I look forward to seeing further improvements in the executive lounge in the future.

Let's start with the positives: The doorman, lobby manager, and front desk staff were all very professional, living up to the reputation of a renowned international hotel. The room was spacious, bright, and clean. Now for the negatives: It lacks grandeur. The lobby entrance is too narrow, making it feel like a busy market when crowded. The facilities are mediocre. The bidet toilet was installed too high; even at 172cm, my feet couldn't touch the ground when seated. The TV was incredibly small, disproportionate to the room size. The most frustrating issue was the poor soundproofing. The guests next door in room 1225 were speaking English, and perhaps they couldn't control their volume, but I could hear their conversations clearly, which was very loud and disturbing. This was extremely disappointing. Due to construction, the Ferris wheel was almost completely obscured. This isn't the hotel's fault, but rather an objective circumstance.

This hotel was my first stop on my trip to Taiwan, and its location is excellent, right in front of Taipei Metro's Xinbeitou Station. The hotel facilities are also great. The most comfortable feature was being able to choose my pillow, including a memory foam option, which gave me the best two nights' sleep during my Taipei trip. The rooftop hot spring facilities are also very good; although not large, they are very clean and comfortable. Furthermore, the hotel's breakfast quality is excellent, with high-quality salads and delicious stewed soup. The staff service was also fantastic. I highly recommend this hotel for anyone visiting Beitou for the first time.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The location of this hotel is perfect, situated right next to 101. A short walk across the footbridge and you have access to a number of restaurants and food court. The room itself is sufficient but a bit old and dated. The lobby is big and full of people, almost like a tourist attraction. With the doors constantly opening and closing, any cold air tends to escaping resulting in quite a warm and uncomfortable lobby.

Sweetme Hotspring Resort is a fantastic place to unwind and recharge. The location is excellent, just a few minutes’ walk from Xinbeitou Station and conveniently close to many restaurants. One of the highlights of the stay was the spa experience. Guests can enjoy both the private in-room hot spring and the public spa facilities. The room was clean, spacious, and thoughtfully designed for comfort. Breakfast was another strong point, with a good selection of food to start the day right. Overall, Sweetme Hotspring Resort delivers a well-rounded experience with great amenities, a prime location, and a relaxing atmosphere. I will definitely come back again.