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Posted on Oct 12, 2026|Deluxe Garden View King
Anonymous UserGreat Staff, but the Departure Experience Ruined the Stay
I stayed at Solaire Resort Entertainment City from September 30 to October 8. First, I want to offer some sincere praise: overall, the staff are warm, genuine, and dedicated. Their attitude is clearly one of the hotel's biggest highlights and definitely deserves recognition.
That being said, for a hotel charging these rates, the attention to detail simply doesn't measure up to competitors in the area. Two specific issues need to be addressed:
1. Front desk attitude. The front desk staff come across as arrogant, lacking the tact and refinement expected when dealing with hotel guests. This was a consistent impression throughout my stay, not a one-off occurrence.
2. The check-out service was abysmal. Guests receive almost no basic respect upon leaving. The check-out process is flawed, and the credit card machines weren't working. As is often the case with these ”wannabe 5-star” hotels, no staff members assist guests with their luggage. It feels like a ”walk of shame” — having to drag your own bags out to catch a taxi.
It is truly a pity. With such infrastructure, hardware, and such friendly staff, the hotel falls short on such a simple procedure. How guests feel when they leave is just as important as how they feel upon check-in — and the lasting impression they take away is what defines their memory of the stay.
Ultimately, this is a failure of management. The frontline staff clearly possess the passion and dedication to deliver a true 5-star experience, but management has failed to establish the proper systems, standards, and oversight to empower them to do so. A hotel with this kind of infrastructure, hardware, and high-caliber staff should not fail at something as basic as a dignified check-out. The problem doesn't lie with the staff — it lies with the leadership, who leave their employees unsupported and the guest experience unmanaged. Unless management truly takes responsibility for these issues, Solaire Resort Entertainment City will continue to fall short of the prices it charges and the standards it claims to uphold.
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Price per night fromUS$165
Posted on May 14, 2026
Guest UserBooked one deluxe room and stayed for one night with kids. The room is sufficient, ample toiletries with a bottle of distilled water. The kids enjoyed much at the pool, it was big maximum of 4.2 feet and an adjacent kiddie pool with water fountains also good thing is that the kiddie play room is just along the area so you can watch your kids play around. They also have sun loungers and couches. At the same floor they have this six hole miniature gold area designed for fun and playful guests. In the evening we went to the roof top, there was a bar and spend some time just chilling around. Then buffet breakfast was ok, the kids loved the champorado. Then we went for a quick stroll to the adjacent mall, and you don't have to go down for there was a connecting area at the 4th floor. All in all the stay was absolutely ok despite this musty smell, I think from the carpet that is not dried up? or from the sewer. However, that does not make our stay memorable.
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Price per night fromUS$131
Posted on Jul 29, 2026|Deluxe King Room
LisettMy stay at Okada Manila was largely wonderful. The room was absolutely breathtaking spacious, serene, with floor-to-ceiling windows and incredibly comfortable bedding. It truly felt like a peaceful retreat, even with the ****** buzz downstairs. The sauna was another highlight: roomy enough for a relaxing, cozy soak, which was a treat after long days out.
The all-you-can-eat buffet was excellent, with a wide variety of fresh, tasty dishes that left me more than satisfied.
However, there was one small letdown: the in-room snacks. For the price I paid for the stay, I was surprised to find that even basic snacks came with an extra charge. Given the hotel's luxury positioning, I would have expected at least a few complimentary items (like light bites) to be included. It didn't ruin the trip, but it felt a bit nickel-and-diming for a property of this caliber.
Overall, Okada Manila delivers on luxury, comfort, and dining, just be prepared to pay extra for those mini-bar munchies. I'd still recommend it, but with that heads-up. Would return for the room and buffet, but I'll pack my own snacks next time!
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Price per night fromUS$1,933
Posted on Sep 13, 2026|Bay Suite Studio
Guest User⭐⭐⭐⭐⭐ Exceptional Stay with Perfect Convenience!We had an excellent overnight stay at SAVÈA Bay City Manila. The location is absolutely perfect—it's within easy walking distance to both Ayala Malls Manila Bay and the City of Dreams, making shopping and dining incredibly convenient.From the start, our check-in process was smooth and hassle-free.
We also highly appreciated the free parking, which added great value to our stay. To top it all off, the morning breakfast buffet was delicious with a wonderful selection of food. Highly recommended for anyone looking for a stress-free staycation in the Bay Area! We will definitely be back with the kids to try their pool.
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Price per night fromUS$53
Posted on Aug 8, 2026|Deluxe Room
Guest User
I booked this hotel after reading many online reviews, mainly considering two factors: safety and no cockroaches. The hotel's location is excellent, quite close to MOA, and you can see Manila Bay from the room, though it unfortunately rained every day during our stay. There's a McDonald's, convenience stores, and restaurants nearby, and the area feels a lot like Chinatown, which made us feel much safer. With security guards stationed at all four corners of the hotel, we felt comfortable venturing out for dinner in the evenings. It was very clean and quiet, with absolutely no cockroaches. Getting around with Grab was also very convenient. Next door to the hotel is a Chinese-owned shop offering nail services, massages, beauty treatments, and hair styling – they have a wide range of services, reasonable prices, and it's very clean and relaxing. Highly recommend! The front desk service was excellent; they were responsive to all our issues. There's also a complimentary motorbike shuttle service that you can book, which was incredibly helpful. I really, really recommend this place.
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Price per night fromUS$30
Posted on Jun 24, 2026
黑輪輪
Upon check-in, I was initially given the wrong room card, but the staff quickly came up to replace it and apologize. There was no trash bag in the room's trash can, and the bedside outlet wasn't working. Aside from these minor issues, everything else was quite good. There's a convenience store downstairs if you get hungry, and a really good mala hotpot restaurant run by a Chinese owner on the second floor of the hotel. The ocean view and night view from the window were also decent. It's also quite close to Okada by foot.
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Price per night fromUS$26
Posted on Apr 19, 2026
Guest User
The stay was great. Internet had issues for several hours. The attendants were not consistent with their promises. Can still improve though.
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Price per night fromUS$34
Guest User
Nice hotel and all the staff are friendly, my kids enjoyed the stay because of the rooftop view. Also it comes with breakfast buffet.
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Price per night fromUS$19
Posted on May 14, 2026|Cozy Queen Room
Americanooo.exeVery good hotel! The place is clean, cozy, and very relaxing, especially for travelers looking for a convenient stay near the airport. The rooms are comfortable, well-maintained, and the overall atmosphere feels very homey. The staff were friendly, accommodating, and easy to approach throughout the stay.
One of the best parts of staying here is definitely the spectacular view of NAIA. If you love planes and aviation, this place is perfect for you. Watching aircraft take off and land from the rooftop or window view feels so calming and exciting at the same time, especially during sunset and nighttime when the runway lights look beautiful.
Another highlight is the cat around the property — super cute and mabait! It honestly added warmth and charm to the experience and made the stay feel even more welcoming.
The location is also very convenient, especially for early flights or layovers. Overall, Rain Airport BNB offers great value for money, a peaceful stay, and a unique experience for plane lovers. Would definitely recommend and stay here again!
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Price per night fromUS$24
Posted on Apr 4, 2025
sakura kaori travel and tours
“Overall, my stay was pleasant. The staff was accommodating, the amenities were well-maintained, and the room was clean and comfortable. However, the air conditioning was not functioning properly, which made the stay less comfortable than expected. If this issue is addressed, it would be an even better experience. Looking forward to improvements!”
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Price per night fromUS$13