My recent stay at Savea Hotel was truly memorable. The hotel enjoys an ideal location, conveniently situated near the mall and several prominent hotels. The iconic swimming pool is stunning, especially when viewed from above, and the overall ambiance of the property is impressive. The food was also excellent and exceeded our expectations.
I would like to extend my sincere appreciation to the team for making my birthday celebration extra special. Special thanks to Richie for the beautiful room decorations, Ron from Housekeeping for ensuring our room remained spotless throughout our stay, Pauline for thoughtfully checking on our experience, and the female chef who personally delivered our lunch on our first day (I regret not getting her name, but I hope she receives the recognition she deserves).
The check-in and check-out processes were smooth and efficient, thanks to Riann and the reception team. They even went the extra mile by assisting me in booking a Grab to Terminal 3, which was greatly appreciated.
I fully understand that the hotel is currently in its soft opening phase, and naturally there are areas that can still be enhanced. While the breakfast selection was somewhat limited, it was honestly one of the best breakfasts we have experienced, with every dish being flavorful and well-prepared.
For further improvement, management may wish to focus on pest control, particularly regarding flies. One area for improvement would be the in-room dining order management system. Due to a system error, my order was not reflected properly, resulting in a wait of almost two hours. As I had not received any update, I personally went down to the reception desk to follow up on the status of my order. Unfortunately, due to my flight schedule and limited time before departure, I had no choice but to cancel the order. While I understand that challenges can arise during a soft opening period, improving order tracking and communication would greatly enhance the guest experience.
Lastly, I would like to express my gratitude to the management team for generously extending a complimentary late check-out after understanding my flight schedule. This thoughtful gesture made our departure much more comfortable.
Thank you to the entire Savea Hotel team for your warm hospitality. I look forward to seeing the hotel continue to grow and improve, and I would gladly return in the future.
