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9.1/10
Great
GGuest UserWe really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!
GGuest UserThe staff is friendly, the room is a good size and everything was clean. The room has a mini fridge, slippers and robes. They also provide pool towels. There is a cleaning service everyday and they change all the towels, including the ones for the pool. The bed was not the best as it was quite hard and had a spring mattress. We enjoyed the indoor pool, the jacuzzi and sauna. We haven't tried the outdoor pool as we only spent time there in the evenings. The breakfast was good. I'd come back as it was a nice experience overall.
MMargarita KishkurnoWe didn't like it. It felt like everything was missing. There were no slippers, robes, water (!), 3-in-1 cosmetics, and an empty minibar in the room. For this money, you expect more. I wouldn't recommend staying at this hotel. The room with a view of the city overlooked the neighboring hotel Savoy. The view was good, but you couldn't open the window because there were hoods nearby, and the smells of food were drawn into the room. Paid parking - 11 euros/night. Inexpensive, but again, they could have included it in the price for hotel guests. Good roof
GGhizlanThe hotel was in the heart of the city, great location and close to main attractions. Easy to get to from the airport using n9 bus for €6.
The room was cleaned daily and towels were also changed daily.
The staff were friendly and happy to help when needed.
For a 3star hotel, this hotel has great value for money due to its location, and service.
The breakfast was decent and the pool had a great view.
The room had a balcony with a beautiful view.
GGuest UserDouble room for single occupancy; the room is rather substandard and in no way meets the standards of a 4-star hotel. Upon arrival, there was a steadily growing puddle under the sink in the bathroom, extending behind the toilet. The damage must have been known for some time, as the corresponding limescale stains had not been removed. There were water stains all over the bathroom ceiling, a discolored shower curtain, and not a single electrical outlet (even for an electric toothbrush). The room itself is only habitable with the balcony closed, as jackhammers and excavators operate loudly from 8:00 AM to 6:00 PM in the hotel opposite, making noise impossible to ignore even with the door closed. Therefore, balcony use is only possible after 6:00 PM. Moving to another room is not possible, as the hotel is fully booked. For my trip costing €622, I was offered a complimentary dinner (worth €21.50) in the hotel restaurant on the last evening as compensation.
FFahad A AlghamdiEverything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
GGuest UserThe experience at Pestana Ocean Bay was quite pleasant. The staff were always very friendly and attentive, always helping when needed. They definitely have a team that cares about the guest, is attentive, and empathetic. I felt very welcomed. In a questionnaire I completed mid-stay, I mentioned that the buffets could have grapes (this is because my daughter really likes them, and grapes were a fruit that hadn't yet emerged). I made this observation thinking it wouldn't even be read. However, the next day, when we arrived in our room, we had a beautiful plate of grapes. At that moment, we felt welcomed, as if we were at home. It was a gesture of care that touched us. Congratulations on this and for actually reading the questionnaires, which we often think no one will read and care about what's written there. They are well organized, presented, and manage everything involved in a stay: meals, evening entertainment, outings/tours, etc.
Keep up the excellent work ☺️ Thank you.
GGuest UserI chose a hotel with an ocean view at an affordable price.
As a result, there was a hotel with very spacious rooms, panoramic window, coffee/tea, a comfortable bathroom with bid, a large balcony. The only moments: a separate bed for the couple and a weak shower. Noise of night waves on the amateur:) We had to close the door on the balcony, though it was quite noisy.
The service is very friendly.
Breakfast is delicious and fresh. There are plenty of baking, drinks, cuts and hot.
I didn't expect there would be a free transfer to the center and back. Absolute plus this hotel because it is not in step-by-step access from the center.
The views, the purity near the hotel, its beach is amazing.
Then we lived in the private sector and a lot of what looked at the island, but the first two nights in Orca Praia remained in our heart 💘
With respect,
Elena from Russia
FFabijanoThe dining room -I was there for the breakfast- is an old one, not so inviting. The breakfast-selection is not so good, as a vegan or vegetarian you can't choose much (only beans & bread), the coffee is okay but not tasty, the juices are not fresh & sugary.
There is no big pot for cooking, for two persons it would be good to have one.
The bed is good, the fan does its job, the bathroom is big enough, the balcony practical.
The location is near to the busline, 30min to walk to the center & there is the Lido promenade (with some places to swim) to the next small city with a small light tunnel for pedestrians, there you can hear/see the surf :)
The opening times for the pool are too late in the morning and too short (8.00-20.00).
The female staff at the reception with the glasses (saturday evening), didn't manage my wake-up-call for the next morning (the staff at this day showed me that he had no notice for a call), thats not a good one, because sometimes you have to depend on it.
MMilenioThe hotel is beautiful and super homey, you can get to the city centre really easily as there is like 3 different buses and one that is less than a 3 minute walk away from the hotel, the staff are kind and friendly, we initially got given a room right next to the entrance, due to the really thin walls it was unfortunately really loud, but the staff moved us to a much better room with no problem at all, the rooms aren’t super clean as there was some hair left after cleaning and a bag of medicine another guest had left, but it’s an amazing hotel and I’ll be staying here again next time I visit. The pool is not usable (extremely dirty) and the breakfast and coffee are way too much for what you get.
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