Futian Station Guide 2026: Transport, Routes & Tips

If you are planning trips that cover cities including Hong Kong, Shenzhen, Guangzhou and more, Futian Railway Station is the main transport hub right in the centre of Shenzhen's business district.

As one of Asia's fully underground high-speed railway stations, Futian Station offers fast cross-border connections, smooth metro transfers and simple access to shopping, eating and famous places to visit.

Futian Railway Station Core Information

Hidden in the heart of Futian District between Fuzhong 3rd Road and Shennan Boulevard, Futian Station sits at the crossroads of the Guangzhou‑Shenzhen‑Hong Kong High‑Speed Railway, the Shenzhen‑Huizhou Intercity line and the Shenzhen‑Jiangmen Intercity line.

Futian Station is renowned for its 14‑minute trip to Hong Kong West Kowloon Station , so it's very popular for cross‑border getaways.

Futian Station Layout & Navigation

Source: China Railway Wiki

The entire station is underground. The station has signs in both English and Chinese, and has step‑free lifts and accessible facilities on all three basement floors.

B1 Floor: Metro Transfer & Commercial Hall

The B1 floor is the interchange for Shenzhen Metro Lines 2, 3 and 11.

• The station gives access to the Link City underground shopping complex. The Link City has convenience stores, quick‑service food stalls and retail outlets.
• The station has a bus and taxi drop‑off and pick‑up zone. The zone is linked to the station by covered passages.
• The station has Metro ticket vending machines. The machines offer menus for single‑journey tokens and Shenzhen Tong transit cards.
• The station has restrooms, drinking fountains and a station information help‑desk.

B2 Floor: Main Concourse, Ticketing & Waiting Hall

• B2 is the place where most of the departure take place for people traveling on high-speed rail.
• There are full-service ticket counters that are manned by staff. There are also banks of self-service ticketing machines that can handle languages and can scan foreign passports.
• There are security screening checkpoints for all passengers who are leaving by train.
• There is a waiting hall that is air-conditioned. It has real-time display panels that show train departures in two languages. There are also seats for elderly people, disabled passengers and families.
• There is a lost-and-found service desk, a police service point, food and beverage outlets that serve light meals and bottled drinks.

B3 Floor: High‑Speed Rail Platforms

All train boarding and alighting happen on B3 platforms. After you pass the security checks on B2, follow the signs that show platform numbers as you go down the escalators to board your train. When passengers arrive, they go straight to B1 for metro and other transport connections without having to go through security checks.

How to Book Train Tickets as a Singapore Traveller?

China’s high‑speed rail system runs on strict real‑name identity verification. Your valid Singapore passport is fully accepted for online booking, ticket collection, security screening and platform boarding.

Online Booking (Recommended for Singapore Visitors)

Two reliable platforms support English‑language interfaces and cross‑border payments:

1. Trip.com (Top pick for Singaporeans)
2. • Multilingual website and mobile app with round‑the‑clock English‑speaking customer support.
   • Accepts Singapore‑issued credit cards, PayPal and overseas bank transfers. New users can unlock promotional discounts on first train bookings.
   • Step‑by‑step booking:
   • 1. Register and log‑in to the English‑language portal.
     2. Enter departure station “Futian”, destination city and your intended travel date.
     3. Select your preferred train service and seat tier: 2nd Class, 1st Class or Business Class.
     4. Input passenger particulars exactly matching your Singapore passport spelling.
     5. Complete payment and store your digital e‑ticket confirmation safely on your mobile phone.
2. Official 12306 China Railway
3. • Built‑in English mode available, yet international credit‑card payment support remains limited. Most Singapore‑based users combine Trip.com booking with 12306 for timetable reference.

Off‑line Station Booking

If you choose to purchase tickets in‑person after arriving in Shenzhen:

• Manned ticketing counters are situated on B2 concourse; accept Chinese yuan cash and selected international credit cards.
• Self‑service touch‑screen ticketing machines spread across B1 and B2: toggle the interface to English, scan your Singapore passport to print physical tickets instantly.

What Are The Top High‑Speed Rail Routes from Futian Station?

Note: Fares fluctuate slightly according to train type, travel date and seasonal demand. Always check live prices before confirming your travel plan.

How to Get to & from Futian Station?

Source: Wikipedia

Futian is a fully integrated multi‑modal underground transport hub offering multiple affordable options for tourists with luggage.

1. Shenzhen Metro (Most Popular Choice)

• Connected directly at station B1 level for Lines 2, 3 and 11.
• Metro single‑trip ticket fares start at approximately S$0.40 for short inner‑city journeys.
• Useful connections:
• • Line 3: To Shopping Park station for major shopping malls.
  • Line 2: To Citizen Centre station for Shenzhen Museum.
  • Line 11: Towards Bao’an International Airport for onward flights.
• Pros: No traffic jams, air‑conditioned carriages, affordable prices.
• Cons: Limited large luggage space during rush‑hour peak periods.

2. Public Buses

Bus terminals are located at the ground‑level sunken transport plaza connected via underground B1 passages.

• Multiple bus routes serve Futian CBD, Shenzhen Bay and other city districts.
• Single‑trip fares start around S$0.35.
• Tip: Prepare small‑denomination Chinese yuan cash or use Shenzhen Tong transit card for tap‑on boarding.

3. Taxi / Ride‑Hailing Services

• Official taxi pick‑up and drop‑off bays are situated at the sunken ground‑floor transport area linked from station B1.
• Sample estimated fares:
• • Futian Station → Ping An Finance Centre: 5‑8 minutes, S$2.80‑4.10
  • Futian Station → Shenzhen Museum (Citizen Centre): 10 minutes, S$3.40‑4.80
  • Futian Station → Shenzhen Bao’an International Airport: 35‑45 minutes, S$24.00‑30.00
• Warning: Avoid unlicensed private drivers soliciting passengers near station exits; always use designated official taxi stands.

4. Car & Parking Facilities

Public car parks are located next to the ground level area of Futian Station.

• Short‑term parking is free for the 15 minutes but after that you will be charged by the hour.
• Long‑day parking has a daily charge of about S$10.20.
• Important note: There is no car park owned by the station that is attached to the Futian underground rail terminal, so drivers must use nearby public parking lots.

What On‑Site Amenities Does Futian Station Have?

Food & Beverage

• Convenience stores that offer snacks are located on the B1 and B2 levels. These stores sell water, snacks and instant noodles for people traveling on long-distance trains.
• Inside the Link City mall, there are snack counters that serve local-style food. These include dim-sum, rice noodles, bubble tea and packaged local specialties.
• Larger restaurants can be reached by walking through the underground Link City passage. There is no need to go up to the street level to reach them.

Luggage Services

• Self-service lockers are available on the B1 floor for short-term luggage storage.
• Third-party luggage storage partners are near the station exits. Some of these providers offer luggage delivery service, to downtown Shenzhen hotels.

Currency, Payment & Banking

• ATMs that work with Visa and Mastercard are located on the B1 level and they let you withdraw cash in Chinese Yuan.
• At the Link City mall, you can find currency exchange counters to turn into Chinese Yuan.
• Most shops at the station let you pay with Alipay or WeChat Pay. Visitors from Singapore can set up these wallets with overseas bank cards before travel. It is an idea to keep a little Chinese yuan cash on hand just in case.

Accessibility & Family‑Friendly Facilities

• Wheelchairs are available free of charge from station service help desks. A passport deposit is required to borrow a wheelchair.
• Every station floor has restroom cubicles equipped with handrails for easier access.
• There are baby care rooms at each station. These rooms have bottle-washing stations and change tables, making travel easier for families with infants.
• Quiet priority rest zones are provided for passengers with reduced mobility. These areas offer a space to rest during travel.

Additional Services

• Lost-and-found office is located on B2 concourse. Just submit a lost-item report, you will get help with your inquiry.
• Free universal charging stations are available with USB-C, lightning and international-standard power sockets.
• Public Wi-Fi is accessible across all underground levels, perfect for using translation apps or doing travel research.

Travel Advice for Singapore Travellers

1. Arrive well in advance for security and boarding: Arrive at Futian Station at 40 minutes and more before the train you plan to take leaves.
2. Keep your passport accessible: Every checkpoint, every security screening and every boarding gate will require you to show your passport in person.
3. Cross‑border Hong Kong travel note: Trains that go from Futian to Hong Kong West Kowloon will need you to go through immigration and customs at the West Kowloon terminal on the Hong Kong side.
4. Missed‑train policy: If you miss your scheduled train, go to the manned ticket counters on the B2 concourse. If seats are still available on that day, the staff can help you move to a later train without adding large penalty fees.