4-Star Hotels in Heilongjiang, China

The hotel's front desk service was incredibly welcoming, and they even gave us a small gift. We were very satisfied with our room and were also granted a late check-out. The service overall was excellent. They provided a complimentary afternoon tea, and on the second floor, there's a Russian restaurant and a 'tieguodun' (iron pot stew) place, plus they offered discount coupons. There are many great restaurants and attractions around the hotel, and Central Street is beautiful. It was a really great experience!

Nobody told me about the complimentary late-night congee or the Song Dynasty aesthetic dress-up experience. I don't know if they're actually offered, but I certainly didn't get to try them, so I can't comment. The double afternoon tea buffet is served in the lobby from 2 PM to 4 PM, for anyone wondering. Cleanliness: This was really poor. There were eggshells, and hair under the pillow. The duvet upstairs also had eyelashes on it. Although they politely cleaned it up, it was still a bit off-putting. Location-wise, it's really not far from Central Street, which is great! Facilities: The bathroom door is really awkward. My child pushed it open once and someone inside got hit in the head, which hurt a lot. But the biggest issue has to be the laundry room! Can't there be a set time for using it? People shouldn't be doing laundry at 11 or 12 at night. We ran into some inconsiderate guests who were really loud, shouting even after the front desk repeatedly reminded them. Finally, thanks for the room upgrade, though it ended up being right opposite the laundry room. I didn't sleep well at all. They did send earplugs later, but they rang the doorbell, which was a bit inconvenient. They could have just messaged me through the app, as no reply would mean I was asleep. Thanks anyway, and I hope your hotel gets better and better!

What's it like to be a ”castle owner” for a night? The Sun Island Castle Hotel, located on the scenic banks of the Songhua River, boasts a charming European architectural style. The first floor is home to various small eateries, while the entire second floor is dedicated to the hotel guest rooms. From the third floor, you can directly access the cross-river cable car, and the fourth floor houses the Chocolate Castle Museum. This museum features an incredibly diverse collection of chocolates, and outside, there's an observation deck – a superb spot to admire the Songhua River's night view. The hotel's location is excellent, offering incredibly convenient transportation. Besides the cable car, you can also take a cruise ship across the river. The sightseeing bus also stops here, making it easy to visit all the attractions on Sun Island, with the freedom to hop on and off as you please. This time, I stayed in the most affordable ”Viscount Interior Room.” The room was spacious and well-equipped, with furnishings that truly captured the grand essence of a castle. The only minor drawback was the lack of a window, meaning I couldn't enjoy the natural scenery outside – a small regret. It's worth noting that, compared to the opulent guest rooms, the hotel's front desk seemed a bit understated. The small reception counter is tucked away in a corner on the first floor, which felt a little out of sync with the ”Chocolate Castle” theme. Personally, I suggest designing the front desk in the shape of chocolate and having the reception staff wear more distinctive attire. Wouldn't that better align with the magical theme of this place? Overall, this was a surprisingly delightful stay, highly recommended for those who appreciate unique hotels.

The overall experience at Deluxe Hotel was elegant and comfortable. The rooms were spacious and well-equipped, the bedding soft and clean, and the service professional and attentive, making for a very pleasant stay. The dining options were varied and delicious, and the environment was quiet and convenient, suitable for both business and leisure. The only downsides were the high price and the need to book some facilities in advance. Overall, I recommend it; it's worth experiencing.

The hotel's decor style is very new and different from the older Holiday Inn Express, perhaps they've updated their product line. The front desk lady quietly upgraded our room type, and the room was very characteristic of Northeast China, haha. It's spacious and very clean, with not a single water stain on the faucets or showerhead, which made my OCD very happy. It's a shame we had to switch hotels later to go elsewhere, otherwise, I would have definitely stayed here longer. Breakfast was also very rich. Thumbs up!

This hotel has its pros and cons, but overall I'd recommend it. Service: The service was excellent – very responsive and enthusiastic. They provided children's slippers and toiletries. Initially, the AC in my room wasn't working well, so the manager upgraded me to a better room for free, which was a huge plus. I noticed that many women in Harbin are beautiful, whether at hotels, attractions, or even restaurants; their makeup is also lovely and elegant – another bonus. The afternoon tea was 'better than nothing,' but the breakfast was truly worth it. One morning, the stir-fried green beans with pork were incredibly fragrant and delicious – it was a pleasant surprise to have such fresh, 'wok hei' (breath of the wok) dishes early in the morning. Big points for that! Cleanliness: I'm not overly picky about details. As long as there's no obvious dirt, it's fine. The room and bedding were free of any strange odors. Environment: The location is fantastic, right at the entrance of Central Street. There's a subway station and an airport shuttle stop just a short walk away. The first picture shows the view from my window, where you can see St. Sophia Cathedral and the beginning of Central Street. Facilities: You can tell the hotel has been renovated from an older building. The bathroom and furnishings are decent, and the bed is comfortable. However, the window frames, door frames, and air conditioning are really poor. The second picture shows the bathroom door; the latch was broken, so it couldn't close properly. The AC switch looked like an antique, and the cooling was ineffective – it was the kind of temperature an elderly person who doesn't like AC would prefer. I had to run it on full blast all day to stay cool, but the airflow in my room was quite noisy, so I had to wear earplugs to sleep. Although I enjoyed the room upgrade and want to praise them, I did have to compromise on the temperature and noise. Perhaps the heating works better in winter?

How should I even start, the whole stay was just amazing although it was only for a night. I booked 3 rooms in total for my family and the host and all the staff were so nice, they picked us up, gave us fruits and drinks, treated us like a close friend and family. My dad wasn't feeling well and they kept caring about us which was amazing. They have their own food too so we ate there but it's amazing tooo!!! Oh yes, the room is clean, it's as what you see online and it's really worthy the money if you're going to XueXiang snow village. Book this hotel!

Great location with a spacious parking lot. The staff were very welcoming and responsive. I accidentally booked the wrong dates, and the hotel staff were incredibly helpful in accommodating the change. The hotel is right next to a ski resort, and they even offered free skiing passes for the whole family, which was a nice bonus!

Holiday Inn Express is a fantastic choice, just a two-minute walk to Central Street, putting you right in the heart of all the popular attractions and saving you from long taxi rides. It's also conveniently located near Harbin Institute of Technology and Harbin Station, and only a ten-minute drive if you're self-driving. The front desk staff are incredibly warm and welcoming. Plus, they offer free freshly ground coffee, which is delicious! The breakfast is plentiful and tasty, and they even have afternoon tea with delicious, not-too-sweet cakes when you check in. In the evenings, there's milk and cookies available. I'd definitely stay here again if I have the chance.

I had the most pleasant stay at the hotel! Ever since my booking they contacted me to stay in touch and asked if i needed any help prior my trip. Every booking was assigned a butler, and our Butler Cao made the trip cery smooth and comfortable! Just inform any inquiries or wish list that you have and he will deliver! He even picked us from the station and our luggage, brought us to the famous spots, shortcuts and accompanied us around the town. I even asked questions after my stay and they still gladly reply which i will be forever thankful. The room is exactly how it looks like in the pictures cery clean and comfortable. We have informed beforehand regarding our dietary restrictions and they understood and prepared breakfast which were muslim friendly. The hotel’s location is perfect as its very near the centre but not too close so it was comfortable and it was not so noisy at night. Overally we had a very pleasant stay and recommend this hotel for anyone interested! Definitely regret staying for only 1 night and wished we could stay longer