5-Star Hotels in Lisbon District, Portugal

The room overlooked the sea, and the view was absolutely stunning. The breakfast spread was excellent, and the service was superb. The staff even offered us welcome champagne when we checked in, which was a lovely and warm gesture.

I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

Amazing hotel in the very center of Lisbon. Location is right in the middle of the Bairro Alto. Hotel is walking distance to vista points on the old town, trams and many restaurants nearby. Rooftop restaurant and bar is highly recommended for breakfast or to have a glass at sunset watching colors changing on the roofs of the old town. Unforgettable.

During our three-night stay in Lisbon, one of our family members suddenly developed acute gastroenteritis in the evening around 8 p.m. We called the front desk, and a staff member immediately came to our room and helped us identify the most suitable hospital. After we decided where to go, we went down to the lobby to take a taxi. To our surprise, the front desk manager Andre personally came to us and asked if we needed him to accompany us to the hospital. We were deeply touched and gladly accepted his kind offer. Because of communication issues between our insurance company and the hospital, we had to switch to another hospital. Throughout the process, the manager patiently coordinated with the hospital and ensured we were safely transferred and properly received. He stayed with us until we were registered and had an appointment with the emergency doctor before returning to the hotel. We are truly grateful to all the hotel staff—the front desk team, restaurant staff, and even the tour guide—for their exceptional care and support. We would definitely choose to stay at this hotel again on our next visit to Lisbon.

Overall the hotel was good. Checkin was really fast and welcoming, and the receptionist was really friendly and helpful. Room is spacious and all needed is there. Breakfast was tasty and various, special thanks for having pastel de nata:) Only minus for me was a noise from the railway: I’m a light sleeper, so had to use earplugs. But looking positively, I was able to see the sunrise:)

The location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.

It is a very good hotel ~ the atmosphere is very good ~ the hotel with historical heritage is fascinating ~ The room is spacious and comfortable It is a hotel worth visiting again~

We arrived but couldn't check-in on time. The first receptionist told us that we'd have to wait 10-15 minutes from the check-in time. Then, we finally checked in, but our luggage was nowhere to be found even after 2hr of wondering about outside of the hotel. Afterwards, my husband went down to the reception and was told to look for the luggage himself because the first receptionist who told us the luggage would be right up had somehow lost the tag somewhere. The initial impression was not great, there were many customers to be served, but we didn't feel respected. However, I want to say thank you to this receptionist (sorry, forgot your name) for paying attention to our needs (that the others couldn't). Thank you for treating us a little champagne!

The common rooms of decoration is elegant and beautiful. Very suitable to take photos and I love the huge Christmas tree in the hall as I took many beautiful photos there. Breakfast has a lot of choices and you can order cappuccino and latte, they brought them effectively. Overall, it is very good. But I don’t know why they gave me the room at the very end of the building.