5-Star Hotels in Macau, China

This was my second stay here, and it wasn't as good as the first. This time, there was a minor issue with the closet door in the room, and the hotel apologized and sent a small gift, which was a nice gesture, though not strictly necessary. However, ordering food and drinks by the pool was inconvenient this time. The outdoor amusement park was closed, which meant the poolside restaurants were also shut. We had to order from the small shop in front of the pool, and the selection was limited. The restaurant staff would then bring the food over. The pool wasn't crowded, but we were sitting in a cabana that required payment. Before our food arrived, an older staff member politely asked us to either move or pay. Honestly, with the outdoor amusement park closed and the pool area so quiet, I wondered why they couldn't just let guests use the cabanas for free. But, hotel rules are hotel rules, so I didn't object. What really stood out, though, was how unfriendly the staff at the shop in front of the pool were. The second woman from the right in the last photo was the worst – no smile, a terrible attitude, and very impatient. She's really not suited for a customer-facing role. I wanted to order another glass of red wine but decided against it because I didn't want to deal with the unfriendly staff at the shop. I didn't even go to the pool the next day. By the way, from what month to what month is the outdoor water park usually closed each year?

I booked a King Room with an ocean view. The room was spacious, spotless, and well-maintained. The minibar items were complimentary, except for the premium bottled water and wine (though no wine was provided in the room). A deposit of MOP 1,000 was required at check-in, which was fully refunded upon checkout. The hotel also offered free shuttle buses to major hotels and key departure points across Macau. The concierge, Charles, was particularly helpful in advising us on the correct shuttle bus number to reach our intended destination.

Check-in took way too long. When I booked, Trip.com showed that Grand Lisboa Palace offers 3 PM check-in. We arrived at the hotel at 2:40 PM, planning to shower and rest a bit before heading out in the evening. However, we were told our room wasn't ready and we'd have to wait an hour and a half. So, we walked around the mall and garden. At 4:30 PM, we checked again, and they said it still wasn't ready, another 30 minutes. We were getting sleepy from all the walking, and finally checked in at 5:30 PM. That's a solid two and a half hour delay. After complaining online, Grand Lisboa Palace only offered a small fruit platter as an apology, and nothing else. As for the hardware, I found the bed a bit too soft, which gave me a backache. The soundproofing in the room was mediocre; I could clearly hear people talking in the hallway. The shower gel and shampoo in the bathroom were bolted down, as if they were afraid guests would take them. Service-wise, it wasn't bad, but it wasn't amazing either – just average.

This truly lives up to the standard of an international five-star hotel! Although it's an older property, it's very well-maintained. The floral arrangements in all the lobbies are beautiful and fresh, a real pleasure to look at. The front desk and housekeeping staff were very helpful, and the breakfast was especially outstanding. The dining environment was superb, truly no need to go out looking for local specialty meals. The location is incredibly convenient for getting to various attractions or taking the subway in and out. Compared to other major hotels in [City Name], we will definitely choose this hotel again next time we're in Macau!

The room was a 'Eiffel Tower View' room, perfect for watching the Tower's light show at night. It was very clean and looked exactly like the pictures. Getting here from Hengqin Port was easy; just take the light rail, and it's a short walk through the mall. There's a shuttle bus to City of Dreams, and it's convenient to walk around the area too. Downstairs, you'll find plenty of dining, shopping, and entertainment options for kids. There's even the popular Don Quijote supermarket nearby!

I forgot to pack my slippers, but when I opened the closet, I found two pairs waiting for me—exactly what I needed! It's rare to find hotels that offer such a thoughtful touch these days. The bathroom is incredibly spacious, and there's even a TV built into the wall next to the bathtub. The view from the 15th floor is absolutely stunning; you can see the Ruins of St. Paul's in the distance. Lunch at the MJ Cafe on the first floor is a steal—for just a few dozen bucks, you get soup, a main course, and coffee. The staff were so friendly, and the place had a nice buzz even on a weekday. I'll definitely be back!

The Venetian is an older hotel. I arrived around 2 PM for check-in, and Willson was very enthusiastic. He helped me with the process, gave a general overview of the hotel, provided a map, and pointed out the ongoing renovations, which actually didn't affect my stay at all. I stayed in the North Wing this time, which I found very convenient. Just one floor down to the third floor is the 'Food Paradise,' making dining and shopping very accessible. It's also easy to get to Cunha Street from the West Wing, and taking a taxi to the airport or ferry terminal is very convenient. My room overlooked the golf course and a peek of The Londoner's Big Ben. Toiletries and water were replenished daily!

Let's start with the positives, then move on to the negatives. **Pros:** The viewing glass was incredibly clean, making for a very pleasant city view. The bathroom had a rain shower. Both the bathroom and bedding were spotlessly clean, and the toiletries provided were of good quality. The hotel itself is relatively new. Both the front desk and housekeeping staff were very polite and helpful. The bedside outlets were compatible with mainland China plugs, so no adapter was needed, and the room even provided a three-in-one charging cable. **Location:** The location is excellent, right next to the Grand Lisboa, Lisboa, and Wynn (the original Wynn, not Wynn Palace). However, because the roads are wide, even though they're all on the same roundabout, it still takes about ten minutes to walk across several roads. Families with elderly members might want to consider this. If you're looking for convenient dining options, it's probably better to book a hotel near St. Paul's Ruins; there are a few good ones there. If you're not planning on gambling, you can also book a city view room to enjoy these landmark buildings. Of course, after crossing the road, there's a large bus hub (as shown in the picture), which is a huge plus because you can get pretty much anywhere in Macau from there. The hotel also has shuttle buses to other hotels and major border crossings, and taxis are easy to find. Personally, I think staying in the old district is more convenient than Taipa for city walks; within 1-4 kilometers, you can explore many historical sites, small shops, and local eateries. Macau is small, so taxis are convenient everywhere; the starting fare is 25 MOP, and it cost 76 MOP from Qingmao Port to the hotel. **Floors:** The front desk is on the basement level, so there's a distinction between the 'Hotel Lobby' (L floor) and the 'Entrance Lobby' (G floor). Taxis and food deliveries drop off at the Entrance Lobby, G floor. **Price:** For your reference: I stayed on a weekday in April, in a city view fountain room, and it cost 600-700 RMB including tax. **Cons:** The room lacked a 'Do Not Disturb' sign or light. When I smelled smoke, neither the operator nor the in-room phone answered. The wardrobe doors were covered in grease stains and fingerprints from previous guests; housekeeping likely only did a basic clean and didn't notice these 'common' areas on the cabinet doors. The soundproofing is indeed very poor. Whenever someone walks by in the corridor or talks at a normal volume, it's very noisy in the room. When the cleaning staff on the floor above or in adjacent rooms cleaned, and their mops hit the walls, it caused significant disturbance in the room (as shown in the video recording); it felt like the walls were hollow. Surprisingly, the window's soundproofing was good; despite the busy roundabout below with cars constantly passing, I couldn't hear any noise from outside. My biggest complaint is that the hotel has failed to enforce its no-smoking policy. The elevator smelled like a KTV, and the corridors reeked of stale cigarette smoke, as if the carpets had been smoked in. Passing one room, three men walked out, and the smoke smell that wafted out was nauseating. The 11th floor is supposed to be a non-smoking floor, but I often smelled smoke in the corridor, and on one occasion, the smoke directly entered my room. I opened my door to complain to the staff, but although they were present, they seemed to ignore the situation. Later, I spoke to the lobby manager on duty, who also expressed helplessness, stating it was a matter of certain guests' behavior, and they could only check for smoke smell upon checkout and fine the guests who had already checked out. This simply doesn't solve the problem, so non-smoking, rule-abiding guests like us become the victims. When I went to the front desk to ask a question, I saw a male staff member treating another guest's inquiry with a very perfunctory attitude, not even looking up, which was quite rude, like a roadside shopkeeper dealing with someone asking for directions. Overall, despite claiming to be a five-star hotel, the management is quite disorganized.

The rooms here are quite small for Macau hotels. This is my second stay, and for the same room type, the one I got this time was even smaller. There was no small sofa or lounge chair, and the automatic toilet was broken. Other than the good housekeeping and the polite staff, there's no reason for me to stay here again. Frankly, the broken automatic toilet was really annoying. I only stayed for two nights, and I only discovered it didn't have the automatic function when I went to the restroom at night. The remote control was just for show. At that point, changing rooms would have been such a hassle, especially being tired and with luggage, so I just dealt with it. Also, it wasn't soundproof at night; I kept hearing noises. To get to Grand Resort Deck, you have to cross the street to the Marriott, which is a bit awkward. If you put on your swimwear beforehand, you have to walk on the main road. If you bring your clothes to change there, there are no proper changing rooms with lockers. It's just a row of toilets with one shower stall, so you have to carry your clothes and shoes with you the whole time. It's very inconvenient if you're alone, unless you're a family and someone isn't going in the water and can sit on a lounge chair to watch your belongings.

I absolutely loved staying at Broadway Macau! It is one of the best hotels on the Cotai ***** in Macau. I would love to go back again with me and my whole family. My kid had so much fun playing at the Galaxy Kids Hotel. The room had a free bathtub, a beautiful window, and snacks for us. We also enjoyed the free breakfast, which was delicious and definitely worth it. The hotel has so many amazing facilities, including an outdoor swimming pool, a gym, and parking. Everything felt very luxurious and 5-star. The staff at Broadway Macau were wonderful, from the receptionists to all the attendants, everyone was very kind and made us feel so welcome. Staying at Broadway Macau really made our trip special. Thank you, Broadway Macau, you are a true gem! I can’t wait to come back with me and my whole family.