5-Star Hotels in Macau, China

I came to the hotel for my birthday, and the front desk wished me a happy birthday during check-in. The room was spacious with a great view, and there was a small balcony. There were also some small birthday decorations in the room. Aside from a slight odor in the toilet, everything else was good. They provided dining and supermarket discount coupons. The loungers by the pool were plentiful and the view was also nice.

The hotel is truly grand and impressive, and the room amenities are excellent. Room service was also very prompt and efficient. I honestly have very little to complain about. The only thing I think could be improved is the toiletries provided in the room. It would be great if they could switch to disposable ones, as it can be off-putting for someone with a phobia of germs.

I booked a deluxe king room with executive benefits. This hotel no longer offers complimentary shuttle service. Since my booking included executive benefits, I received complimentary afternoon tea and a dinner set menu. If you want to upgrade to a buffet dinner, it's an extra 100 RMB per person, which is still worth it. The room itself was standard, but a decent size. Compared to the 'pigeonhole' hotels I've stayed in before in Hong Kong, this room was much more spacious. The decor is a bit dated, but the French-style design still looks good. The gym is located next to the pool on the first floor and is also a good size. Zhuhai is right across the river, offering pleasant views. From the hotel, you can take a direct bus to Gongbei Port. It's about a 20-minute walk to Grand Lisboa. The hotel breakfast is very plentiful with a wide variety of options, and the service is excellent, including dedicated Chinese-speaking staff. There's a designated smoking area outside the first-floor restaurant, next to the pool. With welcome fruit and capsule coffee, the overall quality and ambiance are quite good.

I celebrated my birthday here today, and the hotel was beautiful and very comfortable. They even surprised me with a birthday cake. The pool area has both indoor and outdoor options, plus a small jacuzzi. The changing rooms have a small sauna, and best of all, there's a hydrotherapy pool. The hotel boasts several Michelin-starred and fine dining restaurants. The Buffet at the Hill has a huge buffet area with a wide variety of food choices; we booked a room that included breakfast. There's also a garden outside that's perfect for photos. There aren't many shops around, and the Yaohan department store didn't have much of interest. I went to the Vivienne Westwood exhibition, which was free and definitely worth a visit.

The room was spacious and the view was beautiful. There's a small department store right across the street, and a convenience store is only about a 5-minute walk away, which is super convenient. It's also about a 10-15 minute drive to the airport. The overall environment and location are fantastic. I'd definitely come back again.

There were two things I was happy with, and two things I wasn't. This was our first time in Macau. We’ve stayed in many 5-star hotels before, so we didn't have high expectations, but Studio City Macau pleasantly surprised us. When I booked on Trip.com, I mentioned it was for a birthday celebration and asked if the hotel could arrange a birthday setup or cake, but I didn't receive any reply. At check-in, the front desk didn't seem aware of this request either. However, I must highly commend Marco from the front desk; he added 80 points to our experience at this hotel! 👍🏽 After hearing my request, Marco proactively arranged for the decorations to be set up after we left the room, asked what time I wanted the cake delivered, and then even extended our check-out time, adding, “The most important thing is to have fun.” Marco felt genuinely friendly, not like the jaded or robotic staff you sometimes encounter at other 5-star hotels. He showed genuine warmth and was very patient in answering our other questions. Furthermore, every request we made via the in-room phone was met with polite, patient, and accommodating service from the staff, which truly made us feel at home. The second thing I want to praise is the hotel room. I honestly didn't have any expectations for the hotel, as it’s not a brand-new property, so I anticipated it might be a bit dated. But I was pleasantly surprised the moment I stepped in! The room's hardware was well-maintained, and its cleanliness was perhaps the most spotless I've ever encountered in a hotel. You could tell from the bathroom – not a single water stain! No hair, no dust, the bathtub was incredibly clean, and we were very satisfied. The room also came with complimentary snacks, drinks, and fruit, which was a lovely bonus. The only minor drawback was that the TV wasn't a Smart TV, so if you wanted to watch Netflix from your phone, you had to ask the front desk for an external connector. Also, the room felt much larger than it appeared in the photos, which was another great surprise. Now for the two things I was unhappy with: First, while most hotel staff were very nice, a few male concierges were utterly unprofessional and rude – worse than what you’d find in a low-grade hotel. Both times we approached the concierge with questions, their attitude was like that of *****; they rolled their eyes and were impatient, even though three of them were just standing around chatting, not busy. Our questions were very simple. Me: “Excuse me, what facilities are exclusively for hotel guests?” Concierge: (Dismissive, unwelcoming tone) “Huh? None.” Me: (But the front desk mentioned a sauna near the water park? We also bought park tickets, so I wanted to clarify.) “Like, the gym? Pool? Sauna?” Concierge: “You have to pay!” Me: (What’s wrong with paying? My question wasn't about whether it’s free or not.) “So, which facilities are there?” Concierge: “They're all closed.” (It was around 9 PM at the time.) I have to commend Marco again, because his excellent service kept our spirits high throughout our stay, so we didn't bother arguing with those concierge '*****'. However, because of them, I can only give the service 4 stars. The second dissatisfaction: The hotel breakfast. The concierge told us breakfast hours were from 9:00 AM to 11:00 AM. We arrived at 10:29 AM, only to be told that breakfast was actually from 7:00 AM to 10:30 AM. We rushed to grab food, but a male restaurant staff member was already competing with us, clearing away food and tongs. He even threw food away right in front of us, preventing us from taking any… was he really in such a hurry? We were helpless and asked him for tongs, but he impatiently told us to find other tongs that hadn't been cleared yet. We sat down, and by 10:50 AM, a female staff member came over to rush us, saying they needed to do a deep clean. I ate my food under pressure in 20 minutes and left, feeling utterly uncomfortable. There were still many people in the restaurant at the time; we weren't the only ones.

I had a very satisfying stay at this hotel. The overall environment was clean and tidy, and the lobby design was grand, giving a comfortable and relaxing feeling. The room space was well-proportioned, the bedding was soft and comfortable, and the soundproofing was excellent, ensuring a very quiet night's rest. The front desk staff were warm and professional, making check-in and check-out efficient. They were also patient and prompt in answering any questions I had. Housekeeping was quick to respond and attentive to details. The hotel's location is also quite convenient, with easy access to dining and transportation, making getting around hassle-free.

Stayed at the W with my grandma and baby. You can take the Studio City shuttle from the airport, and the hotel is the second stop. My little one exclaimed how beautiful the hotel was while we were waiting to check in. The front desk staff even upgraded us to a room with a great view and provided excellent service. We could see the Parisian's Eiffel Tower and the Ferris wheel nearby. It's currently Disney-themed, and my child had so much fun they didn't want to leave. The 40th-floor restaurant, 'Hua,' also has an amazing view, and their set menus are a great value – just be sure to book in advance. This trip was a bit rushed, so we didn't get to experience the Ferris wheel or the water park, but we'll definitely be back next time.

We got upgraded to Junior Suite (not sure what's the name in trip.com maybe deluxe twin suite with a double bed and a twin bed Overall good in terms of price and size due to the upgrade! Here are some remarks: Bathtub water out is very quick, sufficient toilet stuff. However, the second toilet without bathtub is VERY LOUD all the time (make water noises?) which kinds of disrupts sleeping even if the door is closed. The aircon blowing towards the twin bed and single-person is very cold if I want to sit there About the swimming pool, U MUST WEAR SWIMMING WEAR INCLUDING **SWIMMING HAT** TO SWIM, I didnt know that so we paid MOP$66 for one at the reception. Showers and changing room are inside the swimming pool area and good hair products and hair dryer is provided!! About the lobby, there are not many seats provided and the lobby toilet can be smoky. Luggage storage is free!

Facilities: Well-equipped, spacious and bright rooms, with a coffee table perfect for tea. Hygiene: The bed was comfortably soft, the pillows were cozy, and bottled water was refilled endlessly. Service: Attentive service; front desk staff member He Xiaoying was exceptionally thoughtful. Our luggage was delivered directly to our room, and we even received Eiffel Tower chocolates as a souvenir.