5-Star Hotels in Penang, Malaysia

The cleanliness of the entire room was very good, and the room was spacious. Having a hot and cold water dispenser in the room was very convenient. Although there were a few minor issues with the room, the customer service staff handled them immediately and made thoughtful arrangements. Truly worth praising!

Had a great stay here! Easy to check in at receptionist, come with 4 person for breakfast. All services and amenities are good. It's Charlie season, and I’ve already spotted a few Charlies in the toilet. Stay alert. Have free parking spot from level 2-6 (need to validate every time want to go out at receptionist) If you come with family, advisable to bring plastics/any cover to cover the translucent glass for bathroom. Location wise i gave 3/5 a bit far from tourism attraction, restaurant and shops. overall 9/10

I had a really wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and everything was exactly as expected. The location was also very convenient, with plenty of shops and restaurants nearby. The staff were friendly, helpful, and always willing to assist whenever needed. Overall, I really enjoyed my stay here. The atmosphere was pleasant, the service was great, and I felt very comfortable throughout my stay. I would definitely recommend this hotel to friends and family

A Wonderful Stay with a Stunning Sea View! 🌊❤️ We had a lovely stay at this hotel! The room was spacious, beautifully designed, and comfortable, with a breathtaking sea view that made our stay extra special. Waking up to the beautiful blue ocean was such a wonderful experience. The room was clean, the atmosphere was relaxing, and the overall ambience was perfect for a little family getaway. We especially loved spending quality time together while enjoying the beautiful ocean scenery.

Our stay at PARKROYAL Penang Resort was a relaxing and enjoyable experience. The resort has a pleasant atmosphere, making it a great place to unwind and take a break from our daily routine. The room was comfortable, and the overall environment was nice. We also appreciated the facilities available throughout the resort. It is a good option for anyone looking for a relaxing getaway with family. Overall, we had a satisfying stay and would recommend this resort to others.

The hotel's public areas are quite good, much better than Parkroyal. It felt very clean walking around inside, especially compared to the dusty streets outside, it was definitely a pleasant contrast. However, by the time I arrived to check in, it was already 3:40 PM. After completing the check-in process, the South Asian front desk attendant said there were no rooms available and I'd have to wait. When I asked how long, he couldn't give a clear answer, and when I asked if it could be done within half an hour, he still said he wasn't sure. I pointed out that the check-in time was 3 PM and not having a room was unreasonable. There was no apology or offer of compensation either. They just directed me to the lounge, where there were some small pastries and desserts (very limited selection), and they didn't even pour a glass of water. My flight was delayed by an hour, and then the Grab ride took another five or six hours, so I was extremely tired. Not being able to check in was really infuriating. While walking around the public area, I suddenly thought of contacting the platform's customer service. The customer service representative understood the situation and immediately helped resolve it. Less than two minutes after I returned to the lounge from contacting customer service, the front desk informed me that a room was available. Thank you, Trip.com customer service representative! Still, I'm quite speechless about the hotel's conduct. Moreover, when we entered, there was another pair of Chinese ladies waiting there, and when we left, it seemed they still hadn't been attended to. (I wonder if it's just a coincidence that only Chinese guests were made to wait, or if it was intentional.)

⭐⭐⭐ A hotel with potential, but far from 5-star standards. ✅ Positive Points: The welcome and check-in experience were very pleasant. We were even able to access our room at 12 PM instead of 3 PM, which was greatly appreciated. The staff were friendly and welcoming, the breakfast was good, and the bed was comfortable. 🔸 Neutral Point: The hotel is currently undergoing renovations, with approximately 60% of the property affected. The renovation work was clearly communicated by the hotel and did not impact our stay. This transparency is appreciated. ❌ Negative Points: Unfortunately, the property is still far from meeting the standards expected of a 5-star hotel. Rooms: The rooms are in significant need of renovation. In their current condition, they feel more like those of a 4-star hotel. Hopefully, this will improve once the ongoing renovations are completed. Services: This was probably the biggest disappointment. Many services normally expected from a 5-star hotel are simply unavailable: * The bar only opens at 11 AM and closes relatively early. * No minibar in the rooms. * No room service. * No possibility of ordering even a simple drink, such as a Coca-Cola, during the night. * No laundry service. Facilities and Maintenance: Once again, the overall standard feels closer to that of a 3- or 4-star property: * Pool sun loungers with holes and visible damage. * Bath towels with holes. * Visible signs of dampness and moisture. * Average cleanliness and maintenance of common areas. * A beach area that appears neglected and poorly maintained. ⭐ Overall Conclusion: The hotel does have some positive aspects, particularly its friendly staff, welcoming atmosphere, and good breakfast. The ongoing renovations are also encouraging. However, the main issue is not simply the condition of the rooms. It is the overall lack of services and maintenance that falls significantly short of what guests should expect from a 5-star hotel. At present, I would rate the overall experience as closer to a 3- or 4-star hotel, despite its official 5-star classification. I hope the renovations will not only improve the facilities but also lead to a significant upgrade in service quality, allowing the hotel to genuinely meet 5-star standards.

I was pleasantly surprised when the staff welcomed me back during check-in with a warm “Welcome back!” I’m not sure if they genuinely remembered me, but hearing those words made me feel good and gave me a sense of being welcomed back. What I appreciate even more is that the hotel seems to listen to guests’ feedback and take steps to improve. During my previous stay, I mentioned that the bedsheets had a noticeable smell. On this return visit, I was happy to find that the issue had been addressed. I truly appreciate the improvement! To me, a great hotel is not just about providing comfortable accommodation, but also about being willing to listen, learn, and continuously improve based on guests’ feedback. These thoughtful efforts make a difference and give me more reasons to return. Keep up the good work! I look forward to staying here again.

Had a wonderful stay at G Hotel Gurney! The location is excellent, right next to Gurney Plaza and very convenient for shopping and dining. The room was clean, spacious, comfortable, and well maintained. The staff were friendly, professional, and very helpful throughout our stay. Check-in and check-out were smooth, and the overall service was excellent. We stayed here with our family and really enjoyed the experience. Definitely one of the best hotels to stay in Penang. Would happily stay here again and highly recommend it!

Overall, we had a great stay! The hotel was very comfortable, and the foreign staff were really friendly and welcoming. The dining area was big and comfortable, and the food was delicious. No issues at all with the food or dining area. The only downside was that the toilet in our room had a bit of a bad smell, and there was some leaking around the toilet. The receptionist could also be a little friendlier. But overall, we enjoyed our stay and would definitely come back again!