5-Star Hotels in Penang, Malaysia

This is a new 36-story building with apartments managed by over 10 different companies. There are only 4 elevators for the entire building, so you often have to wait and ride in crowded elevators. It's clean with a nice view. Each room has its own air conditioner, and there is a water purifier. The beds are comfortable, the bedding is good, and a microwave, tableware, hairdryer, and iron are provided. The swimming pool was closed for a week of maintenance, and the hotel gave no prior warning. The lobby is almost always crowded, so check out well in advance. There is a small convenience store on the ground floor, and a Japanese restaurant at the entrance with constant queues.

Had a really enjoyable staycation. The room was comfortable and just right for 4 people. Towels, iron, pillows, mineral water, coffee... all the basic amenities were fine. The bathtub and toilet were clean. However, upon checking in, as soon as I opened the door, the room had a stale smell. Perhaps it was because of showering in the room, making it a bit wet and damp. The hotel also gave a special warning about Charlie ants. The air conditioning was extremely cold. The TV channels were acceptable. The staff at the front desk were very friendly. Both check-in and check-out were smooth. I was able to check in 15 minutes early and check out an hour late, which was great. There were so many choices for breakfast, I was very happy. The famous Natrah Nasi Kandar is just a 2-minute walk away. Parking felt safe. Overall, it was excellent.

I had a really wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and everything was exactly as expected. The location was also very convenient, with plenty of shops and restaurants nearby. The staff were friendly, helpful, and always willing to assist whenever needed. Overall, I really enjoyed my stay here. The atmosphere was pleasant, the service was great, and I felt very comfortable throughout my stay. I would definitely recommend this hotel to friends and family

Had a wonderful stay at this hotel! 🌊✨ The sea view was absolutely beautiful, and everything was just perfect. The room was comfortable, the atmosphere was relaxing, and the overall experience was amazing. Definitely worth the stay, and I would love to come back again. Highly recommended! ❤️

We stayed for 3 nights as a family of three. By pushing the beds together, there was plenty of room for all three of us to sleep comfortably. Towels, slippers, toothbrushes, and robes were initially provided for two people, but when we asked, they immediately brought enough for all three of us. The breakfast had a great variety and we were always satisfied. While it wasn't 'mind-blowing' delicious, it is more than adequate for families. With access to both the beach and the pool, it was a very nice hotel. However, it's quite far from the bustling downtown area—a little over an hour to the airport and about 30 minutes to George Town. It would be perfect if there were a few more massage parlors and good restaurants nearby. There is a FamilyMart less than a 5-minute walk away. We were able to book a spa appointment right away, and it was so relaxing!

The hotel's public areas are quite good, much better than Parkroyal. It felt very clean walking around inside, especially compared to the dusty streets outside, it was definitely a pleasant contrast. However, by the time I arrived to check in, it was already 3:40 PM. After completing the check-in process, the South Asian front desk attendant said there were no rooms available and I'd have to wait. When I asked how long, he couldn't give a clear answer, and when I asked if it could be done within half an hour, he still said he wasn't sure. I pointed out that the check-in time was 3 PM and not having a room was unreasonable. There was no apology or offer of compensation either. They just directed me to the lounge, where there were some small pastries and desserts (very limited selection), and they didn't even pour a glass of water. My flight was delayed by an hour, and then the Grab ride took another five or six hours, so I was extremely tired. Not being able to check in was really infuriating. While walking around the public area, I suddenly thought of contacting the platform's customer service. The customer service representative understood the situation and immediately helped resolve it. Less than two minutes after I returned to the lounge from contacting customer service, the front desk informed me that a room was available. Thank you, Trip.com customer service representative! Still, I'm quite speechless about the hotel's conduct. Moreover, when we entered, there was another pair of Chinese ladies waiting there, and when we left, it seemed they still hadn't been attended to. (I wonder if it's just a coincidence that only Chinese guests were made to wait, or if it was intentional.)

Had a wonderful stay at Hard Rock Hotel Penang! The facilities were excellent, and the service was great. All the staff were friendly and helpful, especially the housekeeping team. They were very attentive, always willing to help, and responded quickly whenever we needed assistance. The sea and pool views were absolutely beautiful and made our stay even more enjoyable. The kids had so much fun and truly enjoyed their time here. Overall, we had a fantastic experience and will definitely come back again! Highly recommended! 🤘🌊🏊♂️

I was pleasantly surprised when the staff welcomed me back during check-in with a warm “Welcome back!” I’m not sure if they genuinely remembered me, but hearing those words made me feel good and gave me a sense of being welcomed back. What I appreciate even more is that the hotel seems to listen to guests’ feedback and take steps to improve. During my previous stay, I mentioned that the bedsheets had a noticeable smell. On this return visit, I was happy to find that the issue had been addressed. I truly appreciate the improvement! To me, a great hotel is not just about providing comfortable accommodation, but also about being willing to listen, learn, and continuously improve based on guests’ feedback. These thoughtful efforts make a difference and give me more reasons to return. Keep up the good work! I look forward to staying here again.

Had a wonderful stay at G Hotel Gurney! The location is excellent, right next to Gurney Plaza and very convenient for shopping and dining. The room was clean, spacious, comfortable, and well maintained. The staff were friendly, professional, and very helpful throughout our stay. Check-in and check-out were smooth, and the overall service was excellent. We stayed here with our family and really enjoyed the experience. Definitely one of the best hotels to stay in Penang. Would happily stay here again and highly recommend it!

Overall, we had a great stay! The hotel was very comfortable, and the foreign staff were really friendly and welcoming. The dining area was big and comfortable, and the food was delicious. No issues at all with the food or dining area. The only downside was that the toilet in our room had a bit of a bad smell, and there was some leaking around the toilet. The receptionist could also be a little friendlier. But overall, we enjoyed our stay and would definitely come back again!