4-Star Hotels in Melaka State, Malaysia

Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again.

The taxi app showed a different hotel name, and the lobby belonged to another hotel. To check in, I had to submit my passport in advance and then retrieve the key with a code. This was the first time I'd encountered such a situation, and I honestly thought it was a scam. The toilet kept leaking, and it took a long time to get it to stop, otherwise, it was very noisy. Since there was no front desk, I didn't know who to contact, so there was practically no service. Good thing I only stayed one night.

I was a bit worried after reading some reviews, but after checking in, I found the location to be absolutely fantastic. We could walk to all the major attractions, and popular restaurants were also nearby. Getting to the central station only took about 20 minutes by car. Our room's balcony was in the middle of the building, more like a drying area, but it met our need for quiet. The staff were all very enthusiastic, and the manager could speak Chinese. The shower had great water pressure and was very comfortable. When taking a Grab, we could be dropped off at the main entrance, but for pickups, we had to set the location to the back entrance and walk through the restaurant. What I wasn't happy about was that the towels were a bit discolored, as mentioned in other reviews, and the room only provided reusable plastic slippers. It would be great if these could be improved.

This property would have gotten 200% points if they had a better parking system. For a 1st timer, things were so confusing for us. Moreover the access card given to us was not working thus we had to go up and down just to get things sorted out. Parking - from the parking level 7 there are different access to different buildings. Had the security guard was not there, it would have been very hassle for us to find which lift entrance to use. The access card was not working and ended going down again to get it fixed and coming up again. FYI the check in place is not in the same tower as the one which are staying. The parking is not well lit at night so it's kinda scary to go there at night. The property - everything was good and satisfactory at T3 12-02 which is a three-bedroom unit. If I come again, will prefer to use this unit again. Breakfast buffet - this must be the highlight of the stay!!! The taste, varieties and price everything was just so good!!! The service was prompt and friendly, and sufficient people on duty. Very satisfied with it. The rate for adults RM30++ and children RM20++.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

Overall, my stay was quite disappointing due to multiple issues with the facilities and management, although there are a few positive aspects worth mentioning. 1. The toilet flushing system is very weak and unable to properly flush waste. There is also no exhaust fan, causing unpleasant odors to linger after use. 2. The shower area lacks proper shelving for toiletries, which is inconvenient, especially for female guests. Although the space is not small, the towel rack is installed above the toilet, which is both unhygienic and impractical. 3. The unit is advertised as a two-bedroom space that can accommodate up to five people, which reasonably creates the expectation of having two bathrooms. However, the upstairs bathroom is locked and used as a storage room. This becomes highly inconvenient, as guests have to wait excessively long to use a single bathroom. 4. The doorbell issue that was reported earlier was never resolved. 5. The air conditioner remote control was initially not working, but a replacement was only provided later at night. 6. Only two out of four elevators were functioning. During checkout time, it became extremely difficult to get an elevator. Once inside, it stopped at almost every floor due to high demand. It took my family and me nearly an hour just to get from the 22nd floor to the car park. There was also no proper ventilation or air conditioning inside the elevator, which made the situation very uncomfortable and almost suffocating. 7. There is only a mirror in the bathroom, which makes it very inconvenient for guests (especially women) to get ready or do makeup. On a positive note, the overall room cleanliness was acceptable, although the towels could be improved. The interior design is visually appealing at first glance. However, the layout is not practical. Watching TV from the sofa is uncomfortable as it is positioned at an awkward angle. To face the TV directly, everyone has to sit in a row on the stairs, which is quite inconvenient. Overall, while the design may initially attract guests, the functionality and basic comfort fall short of expectations.

Stayed here with my wife for 2 nights—overall a comfortable and value-for-money stay. Spacious, modern room with a nice semi-partition layout that gives a studio feel. Bed was comfortable and the room was clean. Basic amenities were neatly packed, and the kitchenette is a useful addition. Location is slightly away from Jonker Street but still just a short drive, which helps avoid the crowd. Service was smooth and efficient throughout. Good balance of space, comfort, and affordability. Solid choice for a short getaway. Rating:★★★★☆

The hotel has a pool, which the kids absolutely loved. Downstairs, there are plenty of dining and massage options. Free parking is a huge plus for self-drivers! Plus, there's a fantastic fish ball shop, Guilinggao (herbal jelly), and durian shop nearby!

It was nice staying here, and compared to Dec 2024. It's been so much better for the service rendered. Keep it up! The Location is superd and we loves it, 5 mins walk to Jonker street, do not even need to drive over. As the parking at Jonker is limited and during Friday to Sunday, it will be packed. So with the short distance walk, you can save alot of trouble finding carparks lots. The room is clean and nice, looks like the pictures in the portal as well.

A very meaningful experience for us and the kids. The children were very satisfied. The air conditioning was cold, and the shower in the bathroom had multiple functions. The swimming pool was spacious and not too deep. The kids' pool was very comfortable.