5-Star Hotels in Yunnan, China

I stayed for three days in early August during the peak season, around the Torch Festival, and the overall service experience was quite mediocre. First, let me start with the positives: the room was very clean. Throughout my stay, I didn't see a single hair on the carpet or the bed each day. Now for the negatives: 1. Breakfast was so crowded that there was no dining experience at all. On the first day, I was ”tricked” into going to the cafe for breakfast, under the pretext that the main restaurant was too full. I say ”tricked” because the server said the two places offered the same food, but I later discovered that the cafe's selection was only about one-tenth of what the main restaurant offered. This was totally unnecessary. Firstly, for most guests, the dining experience (fewer people) far outweighs a few extra dishes. Secondly, the servers could have easily informed guests in the cafe that they could get food from the main restaurant and then eat it in the cafe. This level of service is completely inconsistent with the hotel's positioning. Secondly, the hygiene at breakfast was concerning. I understand it's peak season and crowded, but it's unacceptable when cutlery in the table caddies isn't replenished promptly. Moreover, I even found used cutlery from previous guests in the cutlery holder! (See picture). After informing a server, they very calmly took it away and then placed new cutlery directly into the caddy that still had food residue in it! They didn't even clean the caddy! Overall, the quality of service from both the front desk and restaurant staff urgently needs improvement. When I had dinner at the Chinese restaurant, I was also constantly bothered by three flies, yet several servers stood by and watched without doing anything. (See picture). While the view is nice, I would advise against dining in the restaurant, and the breakfast experience was also extremely poor.

The hotel is located in Lijiang Old Town, making it an excellent choice for anyone who wants to explore the area on foot. One of our rooms was upgraded, and the staff were exceptionally kind and helpful throughout our stay in Lijiang. The hotel also offers many complimentary activities for guests to enjoy. The property features a beautiful garden with several alpacas and peacocks roaming around, allowing guests to interact and play with them. The rooftop view is another major highlight, as on a clear day you may be lucky enough to enjoy a stunning view of the snow-capped mountains.

The hotel's location is absolutely fantastic! It's right on the old street, and as soon as you step out, you're in a food street, making exploring and dining incredibly convenient. The service is very thoughtful; we even received a cute snack bag and a little elephant doll upon check-in. They even prepared special toiletries for children, which was especially heartwarming for traveling with kids. The buffet breakfast offers a wide variety of delicious options. The gym is well-equipped, making it easy to fit in a workout in the evenings. The room was clean and tidy, and overall, it was a great experience. We'll definitely choose this place again next time!

The location is good, right at the entrance of Gaozhuang, so you can walk there. However, the facilities and service don't live up to a five-star (or diamond) rating. The decor and amenities are quite simple, feeling more like an apartment. The concierge service was great; they actively helped with luggage and were very polite about storing it. But the front desk was just average – expressionless, and looked annoyed when I asked for a bag. Although it's on a high floor, I'd advise light sleepers to reconsider, as there was loud music outside early in the morning, not sure if it was a public square dance or what. Overall, the experience was just okay.

Room: This hotel was a real pleasant surprise! The environment is clean and tranquil, the decor is stylish and comfortable, and the room hygiene was exceptional. The staff member, AVA, provided gentle and attentive service. She was proactive, enthusiastic, and highly efficient. Staying here felt safe and relaxing, highly recommended!

The room was very spacious and well-equipped. The decor and design were fantastic. The renovation of the historic building is quite unique, and the courtyard is breathtaking. The housekeeping service was excellent, and any requests were promptly addressed. The breakfast was also delicious, featuring some unique dishes. I'll definitely stay here again next time I'm in Yunnan.

We stayed at this hotel for 2 nights as a family of 3 adults and 1 child. We paid approximately SGD600 extra to upgrade to the 2-Bedroom Family Suite. While the extra space was appreciated, we felt the upgrade did not provide good value for the additional cost. Pros * The suite is spacious and comfortable, with two separate bedrooms. * It provides good privacy for family members or caregivers looking after a child. * The hotel staff were responsive to my messages via Trip.com and accommodated my requests whenever possible. Cons 1. Family Suites are only located on Level 1. Although advertised as an ocean-view room, the view is much more limited compared to rooms on the higher floors. 2. Limited mermaid show experience from Level 1. Even if you pay for the mermaid interaction, the mermaids do not swim down to Level 1, making it difficult to enjoy the experience from the suite. 3. The Level 1 aquarium view mainly features large marine animals such as sharks, stingrays, sea turtles, and large fish. Guests who prefer colourful reef fish may find the higher floors more enjoyable. 4. The upgrade does not include hotel privileges. After paying for the Family Suite upgrade, we were surprised that benefits such as complimentary Ocean World admission were no longer included. We had to purchase the entrance tickets separately. 5. Housekeeping needs improvement. After the second day’s housekeeping service, the bathrobes were left on the TV console instead of being neatly arranged, and the coffee cup in the coffee machine had not been cleaned. 6. Strong cigarette smell in the toilet. Although the room was designated as non-smoking, the bathroom had a cigarette smell throughout our stay. 7. Insufficient towels. Our booking was for 4 guests, but housekeeping consistently provided only 2 bath towels. We had to request additional towels on both days. 8. The bathroom layout is not ideal for a family. Although the suite has 2 toilets, there is only 1 shower area, which can be inconvenient when multiple people are getting ready at the same time. 9. The corridor lighting system is confusing and inconvenient. When we left the room, it was normal for the corridor lights to switch off. However, when we returned, the motion sensor did not activate the lights. Pressing the regular light switch also did not work—we had to press the “Meeting” button to turn the corridor lights on. As a result, the corridor was often completely dark at night, and we ended up hanging our own portable light near the shoe rack for better visibility. Overall The room itself is spacious and suitable for families. However, considering the significant additional cost of the upgrade, we expected better housekeeping standards, a smoke-free environment, and the same guest benefits offered with other room categories. Unless you specifically need the extra bedroom space, the standard ocean-view rooms on the higher floors may offer better value for money.

An absolutely wonderful hotel! It's located right in the ancient city, making it incredibly convenient to walk to all the attractions. Yet, it's a rare find that manages to be peaceful amidst the hustle and bustle; you can't hear any street noise once you're inside. The facilities are complete, and the interior design is elegant and serene, making you naturally want to slow down, enjoy a cup of tea, and read a book. The service is gentle and thoughtful; the butlers were very responsive to our requests. They arranged our transfers and private tours perfectly. They also carefully confirmed meal reminders, housekeeping, and even bedtime desserts with us every day. And the choices they offered were abundant! From the daily breakfast dishes to everyday beverages and the brands of toiletries, there were so many high-quality options, making each day an exciting and interesting experience. Looking forward to coming back!

Traveling with my little one, staying at Lijiang Shitoucuo Snow Mountain Resort was the absolute highlight of our trip – I wholeheartedly recommend it to families with kids! The hotel boasts a serene environment with direct views of Jade Dragon Snow Mountain. Parking is convenient, making self-driving a breeze. The gentle cats and dogs at the hotel were a huge hit with my child; every morning, they’d wake up and immediately run off to play with the pets, having the happiest time. When we checked out, my little one was so sad to leave, constantly talking about how much they’d miss the cats and dogs. The staff were incredibly kind and patient, especially accommodating towards children. The overall atmosphere was relaxing and healing, devoid of any commercial hustle and bustle. Everything from the courtyard environment and room cleanliness to the amenities and services was impeccable. We had such a comfortable stay. This stay was exceptionally satisfying. My child and I have already promised to return to Shitoucuo for another vacation when we have the chance!

This was an absolutely fantastic homestay experience. I've stayed in other places where the photos looked great, but the reality was a huge disappointment. So I didn't have high expectations this time, but wow, was I surprised! Could a homestay actually look as good as its pictures? Was the 'butler service' more than just a slogan? And could a room really be this beautiful without a wide-angle lens? This time, I truly experienced it all. If I had to nitpick, I'd suggest the host add a few more hooks in the room. Other than that, there's nothing else to say. If you're reading reviews and researching accommodations, go ahead and book this place with confidence – you won't be disappointed!