Pullman Lijiang Resort & Spa

Stayed for 2 nights from June 7-9, 2026. The special package I bought on Ctrip offered incredible value for money! The hotel staff were very attentive; they'd proactively greet guests anywhere within the hotel. The standalone villa was indeed spacious. Although the room facilities are quite old, you can still see the high standards and quality of the original setup! However, for a five-star hotel, providing purified water instead of mineral water for guests felt a bit like cutting corners. Sitting in the small courtyard, enjoying tea and conversation, was truly delightful. The landscaping design, arrangement, and maintenance throughout the villa area are all beautiful, especially the view of Jade Dragon Snow Mountain from the restaurant plaza – it's absolutely breathtaking! The hotel's breakfast selection is extensive, and the quality is excellent, with a beautiful and comfortable dining environment. As a resort hotel, it achieves a high standard and a perfect balance across all aspects, including location, environmental quality, and service level.

If you're looking for a comfortable and enjoyable stay, don't even consider other hotels – this is the one, a benchmark in Lijiang! It has all the amenities you could ask for, a standalone villa-style hotel! Each villa has its own private courtyard, and the garden-style hotel itself is a unique attraction!

This hotel is very close to Shuhe Ancient Town, and on clear days, you can even see the snow-capped mountains. The environment is absolutely beautiful and pleasant. Staying in the standalone villa was quiet and comfortable; I woke up to the sound of birds chirping every morning. The breakfast was also excellent and varied. Definitely worth a stay! Complimentary fruit platter: A generous selection of fruits. Includes one complimentary pick-up or drop-off service between the hotel and Lijiang Sanyi Airport or Lijiang Station.

I stayed here ten years ago and came back again. Even though the facilities are a bit older now, it's still a great place overall. The room was very quiet and comfortable. The hotel's internal scenery is particularly beautiful; every day after breakfast, I'd take a walk around the grounds. The breakfast was also delicious.

Facilities: A bit old, but it didn't affect our stay experience. Hygiene: Cleaning was always prompt. Environment: Absolutely superb. As soon as you enter, you're greeted by a snow-capped mountain, and the restaurant is right at its foot. The hotel itself is like a grand garden. Service: The staff were all very friendly.

I specifically chose Pullman for my Lijiang vacation and stayed for two nights, but the entire experience, from start to finish, was unpleasant. It truly didn't feel like a high-end resort, and I honestly wouldn't recommend it. First, let's talk about the room environment. As soon as I entered, I was hit by a musty, moldy smell. The entire wall was covered in large patches of black, damp wallpaper, with water stains and mold everywhere. The wallpaper around the window seams was peeling up due to water damage. All the wooden frames in the room, and the wooden edges under the bed, had chipped paint, revealing the bare wood. The wooden door was warped and couldn't close completely, making it look incredibly old and unlike a 5-star hotel. The electrical outlets on the wall were even more alarming; the sockets were cracked and worn, and a plug would wobble precariously when inserted, looking extremely unsafe. The carpet on the floor was severely discolored, clearly not having been deep-cleaned in a long time, which made me feel quite disgusted. What was even more upsetting was breakfast. At the buffet, I actually found grapes with green mold on them, the flesh cracked and covered in mold spots. It made me feel sick to my stomach on the spot. The hotel doesn't even check the freshness of the fruit served to guests. What if an elderly person or child accidentally ate it and got sick? The consequences are unimaginable. The quality control in the kitchen is simply too perfunctory. The hotel grounds are extensive, so you rely on golf carts to get back to your room. Two nights in a row, after being out, I had to wait for a long time at the front desk for a cart. The staff's dispatching was very slow. After a long day, all I wanted was to get back to my room to rest, but I had to waste a lot of time queuing and waiting for a cart. My good vacation mood was completely ruined. Despite branding itself as a high-end hotel, the rooms were damp and moldy, facilities were damaged and posed safety hazards, breakfast food was spoiled, and the shuttle service was sluggish. There wasn't a single aspect—hardware, hygiene, or service—that was satisfactory. My otherwise good trip was severely diminished by these details. I hope the hotel can properly renovate and maintain its rooms, manage food hygiene, and optimize the golf cart shuttle dispatching to avoid disappointing future guests.

The hotel's overall environment is beautiful and quiet, and it's only 1.5 kilometers from Shuhe Ancient Town, so you can easily walk there. The room hygiene was good; although it was a bit dated, it was very clean, and the bedding was comfortable. The breakfast and afternoon tea were, admittedly, pretty average by star-rated hotel standards.

The hotel is a little over a kilometer from Shuhe Ancient Town. If you're heading to the Snow Mountain, I recommend taking the small train from the new visitor center. A taxi there only costs about ten yuan, and the scenic train is clean and pretty, saving you from traffic jams. You can see the Snow Mountain from the hotel. Although it's a garden hotel, there aren't many flowers, which is a bit of a shame, but there are plenty of bayberry and apple trees. The hotel villas are great for groups and offer good value for money. The service was excellent, with quick responses and polite staff. Before coming, I was worried the hotel might be too old, but it's actually fine; it just has an old-fashioned decor. During our stay, only the air conditioning on the first floor was a bit noisy, but all other facilities were well-maintained. We didn't need the AC at night for sleeping, so it wasn't an issue. Breakfast was average, but the desserts at afternoon tea were delicious. The travel photography was just okay, but the ethnic costumes were quite distinctive. The only slight annoyance was noisy neighbors who were talking in the courtyard late at night. We closed our room windows and doors, but we could still hear them. The villas are quite close together, but that's a structural issue that can't be changed.