5-Star Hotels in Seoul

The hotel's location is excellent, right in the city center next to Seoul Plaza. Myeongdong, N Seoul Tower, and Gyeongbokgung Palace are all within walking distance. The City Hall subway station is right downstairs, with Line 1 and 2 intersecting there. Exit 6 of City Hall Station leads directly to the hotel's main entrance. What's more, the 6701 Incheon Airport Limousine Bus starts and ends right at the hotel entrance, making transportation incredibly convenient. From Incheon Airport, you can take the AREX express train to Seoul Station, then transfer to Line 1 for one stop to City Hall Station, and exit 6 takes you right to the hotel. I booked a Premier King Suite for a 4-day, 3-night stay. The room was a spacious 40 square meters, featuring a living room and a walk-in closet. It was incredibly clean, tidy, and very quiet – not noisy at all. The bathroom facilities were also well-maintained and spotless. The hotel staff were all very friendly, enthusiastic, and proactive in offering help. My stay was absolutely fantastic, and I'll definitely choose this hotel again when I return to Seoul.

I stayed in a triple room on the 15th floor. Here's my feedback: 1. The room had excellent soundproofing, making for a quiet stay. 2. There's a direct underground passage from the lobby to Subway Line 2, which goes through Lotte Department Store. 3. There's no direct bus from Gimpo Airport to the hotel, but there is one from Incheon Airport. 4. The hotel description incorrectly states that Evian water is provided. I specifically asked for the English version at the front desk, and it only mentioned bottled water. I'm not sure why the Chinese page specifically highlights Evian when it's not actually available. 5. The closet door in the room was broken and wasn't repaired promptly after reporting it. Because the left side of the closet door was collapsed, the light inside the closet stayed on all night, which isn't ideal for guests who need darkness to sleep. 6. Complimentary toothbrushes are not provided in the room. They are available in the mini-bar for 2,000 KRW each. You can use Lotte Points to redeem them when checking out, though I'm not sure of the exact point value. 7. The gym is good, with a lot of equipment. It's open from 6 AM to 10 PM and has a front desk.

The room was great, located on the 23rd floor with a stunning lake view. When I booked, I selected a three-person meal option for two adults and one child. The price for a two-person meal and a three-person meal was different at the time of booking. However, upon arrival, the hotel informed me that one of the meals in my three-person package was a complimentary children's meal. Since my child is 13 years old, exceeding the 12-year age limit, they were not eligible for the free buffet breakfast, and I was asked to pay. To avoid disrupting our travel plans and mood, I paid for the meal. However, I find this explanation completely unacceptable. I purchased a three-person meal package, but at the hotel, it was treated as if I bought two meals and received one free. If I had known it was a complimentary meal from the hotel, why would I not just book the two-person meal package and save some money?! I urge Trip.com and the hotel to communicate and provide a satisfactory resolution.

The bigger the hope, the greater the disappointment. By domestic hotel standards, this place is essentially an upgraded budget hotel in terms of hardware. Regarding the service, every staff member I encountered greeted me warmly and proactively. When my ride-share dropped me off at ground level, two attendants helped me carry my luggage upstairs. Its location is absolutely unbeatable, right in Myeongdong. It's very close to Lotte Duty-Free, Shinsegae Duty-Free, and the Nanta show. My final conclusion is: Is it worth over 5,000 won for two nights? I can only say that the Wyndham I stayed at in Busan for just over 700 won felt more like a five-star hotel in terms of amenities, and it only cost a third of what I paid here.

I booked the Timber Room. The location was fantastic, especially being in the Gangbuk area. While the parking lot was spacious, the corners on the ramps going up and down were extremely narrow, requiring careful navigation. The 'mountain view' wasn't really visible from our room; I kept the curtains drawn because it felt like people right next door could easily see inside, which was a bit disappointing. The swimming pool was decent, and all the staff members were very friendly. Although I didn't try breakfast, it's known to be excellent, so I plan to have it on my next visit. The TV in the living room wasn't working for some reason. I was too lazy to try and fix it, so I just ate without it. It was a shame there was no table, and the sofa felt quite old, which was also a minor drawback. Despite these minor issues, there was absolutely no noise from upstairs, downstairs, or neighboring rooms. Opening the living room window let in lovely bird sounds, making it feel very nature-friendly.

Everything else was top-notch and, in many ways, exceeded our experiences at other Four Seasons properties. However, one aspect we found disappointing was the strict minimum spending requirement per guest. We were traveling with children, yet regardless of their age, we were required to meet a minimum spend of approximately $150 per person to be seated at both the terrace restaurant and the Japanese restaurant. Even at the Italian restaurant, we felt pressured to order both appetizers and main courses for the children. While the food and service were excellent, these policies made dining with a family feel less welcoming and detracted from an otherwise outstanding stay.

Overall, I had a good stay, although I would recommend keeping expectations reasonable for a Novotel. The room was clean, comfortable, spacious, and bright with plenty of natural light. The bed had a good level of firmness, and both the pillows and duvet were very comfortable. However, I encountered two issues during my stay. First, there was a problem with the motion-sensor light near the entrance of the room. It was supposed to turn on when someone entered or walked by, but the sensor in my room seemed to malfunction. The light kept turning on by itself even when no one was moving nearby, and this happened dozens of times throughout the night. As someone sensitive to light while sleeping, this was quite disruptive. I contacted the front desk the next morning, and they quickly sent a technician who removed the sensor/light system. I really appreciated how efficiently the staff handled the issue, although unfortunately it had already affected my sleep for the entire night. Second, the bathroom floor and the area connecting the bathroom to the room were quite slippery when wet. Extra caution may be needed, especially for elderly guests or families with young children. Before check-in, I received an email informing me that the hotel swimming pool was under maintenance and that guests would need to use the pool at the neighboring Grand Mercure instead. However, during my actual stay, the swimming pool at the 4F Fitness Club was still available for use. The information was therefore somewhat inconsistent, although it did not negatively affect my stay. I also paid to use the sauna facilities. The area was clean and well maintained. The facilities consisted of one cold bath, one hot bath, and a dry sauna. There was no wet sauna or steam room, and I personally found the dry sauna temperature to be relatively mild. If the sauna is an important part of your stay, you may want to consider whether the facilities meet your expectations before paying the additional fee. Overall, the room itself was comfortable and spacious, and I was impressed by how quickly the staff responded when I reported the sensor issue. There were a few minor issues with the facilities and communication, but the stay was generally pleasant. A good hotel overall, just don't set your expectations too high.

Upon check in, we asked for a 2 twin beds room, without even checking by the staff, I already heard no. Then she asked me for my credit card, didn’t even mention how much limits she gonna hold. Anyway. During the stay, there were zero turn down services. I called and asked why and I was told that we had to request for it. First time hearing this from a Fairmont. Totally disappointed. The bathroom lights were flashing (a bit scary at night), light bulbs had to be replaced I guess, called someone to come take a look. Didn’t expect they didn’t even offer a room change. So I guess they came in to fix the light while we were out. On the day of checking out, I called to request for a late check out. Without checking, rejected me. I had to ask again and got an extra 30 mins. Standard check out time is 11am, which is already ridiculous, got extended to 11:30, what a joke. Will never stay here again and might even stay away from all Accor hotels.

I stayed at this hotel because it was part of our convention package. I contacted them beforehand via email to arrange a combined stay without having to switch rooms in between, and they responded quickly. The room facilities were perfectly acceptable for a five-star hotel, but having to shower inside the bathtub was a bit inconvenient. If you have luggage, I recommend taking a taxi directly to the hotel. There's a huge hill on the way from Sinnonhyeon subway station, which is tiring even when you're empty-handed. It takes about 30 minutes to get to KSPO by express taxi, or just under an hour by regular taxi. In the evening, you can order from the hotel's 24-hour room service; the Margherita pizza was decent. Alternatively, there's a small street nearby with many restaurants open late, including Korean BBQ and izakayas, and even a Twosome Place coffee shop open until 2 AM, which is great for night owls.

My stay here was incredibly satisfying, exceeding my expectations overall. The room was clean and tidy, with excellent natural light and ventilation. The bedding was soft and comfortable, ensuring a very restful sleep. The bathroom facilities were comprehensive, with quick hot water and a full set of toiletries. The front desk staff were warm and attentive, making both check-in and check-out quick and efficient. The hotel's location is convenient, making travel easy, and the surrounding amenities are also excellent. It's a quiet environment, not noisy at all, and offers great value for money. I'll definitely choose this hotel again for my next trip and highly recommend it to everyone!