5-Star Hotels in Tbilisi

Hotel was quite new. Location for us was not ideal as in the middle of the touristic center of the city which meant that there was a lot street noise which meant that it was impossible to sleep with open window and hawking and touting in the streets right outside of the hotel. Beds and breakfast were both excellent, shower looked good but was inadequate as very low water pressure and inconsistent temperature, lighting in the room was also a miss. Personnel very friendly and cooperative and gave us some good advice on where to eat on first night. Building is beautiful and lobby very nice.

No refunds allowed, everyone please read carefully. Even canceling three days in advance is not possible. Don't book if you have travel plans or are likely to change them. Ctrip intervened multiple times to communicate, but the hotel refused to provide a room. Ctrip unilaterally compensated me 200 yuan; it was a booking that cost over 600 yuan. I don't recommend traveling here in the short term either. There are protests everywhere, and you might even get hit by tear gas. Safety first. There's also a recent mayoral change.

An exceptionally clean stay with unmatched, intuitive service!I spent a week at The Biltmore Hotel, and I can honestly say I have never been to a cleaner hotel. It doesn’t just look clean—it actually feels clean. As someone with severe skin sensitivities, it is rare for me to sleep through the night comfortably or use hotel towels without having skin issues, but everything here was immaculate and safe for my skin.The service is absolutely superb and intuitive. On my first day, I requested two extra bottles of water and extra towels (two large, two small). For the rest of my stay, the housekeeping team anticipated my needs and automatically left four bottles of water and four extra towels every single day. I loved that I didn't have to call and ask every time. The food at the hotel was also very nice.The only minor downside was that the room's water pressure was a bit weak. However, the incredible cleanliness and thoughtful service far outweighed this small issue. I highly recommend this hotel!

The room is bright, the bedroom is comfortable, and the breakfast is rich and delicious

Overall, my impression of the stay was mixed. The hotel appears insufficiently thought out in terms of comfort, although there are some positive aspects. There are no shelves in the shower for basic toiletries, and the bathroom lacks drawers and shelves for storing personal items. There is also no makeup mirror. The beds are movable, the safe is not fixed to the wall, and there is no soft headboard. The hair dryer is weak, and the desk is very small. There is no smart lighting system or automatic air-conditioning mode. The bathroom floor is cold, and the mirror is positioned opposite the bed, which I personally found uncomfortable. My request for drinking water was fulfilled only after 45 minutes. There are no service labels on the in-room telephone. It is unclear how a hotel with a five-star rating can operate without a gym. The advertised SPA, in reality, is a jacuzzi for 6–8 people with unusual lighting. The staff generally appeared unfriendly, especially in the restaurant. Beverages are not offered during breakfast; guests must approach the bar themselves to order coffee. Cocoa is available for an additional fee of 15 GEL. Breakfasts are generally good; however, the chef uses onions quite extensively, including in salads and other dishes, which may not suit all guests. On the positive side, I received a room upgrade due to the unavailability of the booked room category, as well as a pleasant birthday greeting from the hotel. The hotel may be suitable for short stays without high expectations; however, improvements in service and room facilities would significantly enhance the level of comfort.

The location is fantastic, and there's plenty to explore nearby. The room was spacious and quiet, and the price was just right. The front desk staff were incredibly friendly and spoke English slowly and clearly, which made me feel very cared for. It was a huge improvement compared to other hotels where the front desk staff were cold and mumbled. Plus, the front desk attendant was an absolute beauty! Out of the four hotels I've stayed at in Georgia, this one had the best room and the best service for its good location.

Everything was great. The breakfasts offered food adapted for international guests. The front desk staff spoke English and Russian. They even gave us a better room than what we booked.

Already beyond expectations, the hotel was originally set. I found that its location is super good, whether it is a taxi or a subway is super convenient, and the scenery outside the window is very good, you can see the Holy Trinity. In addition, I lived outside the old town before and it was so noisy. There was no problem here. The breakfast was quite satisfactory, but it could be until 11 o'clock and weekend to 11:30. The lazy gospel. The swimming pool is small, but the depth is relatively shallow, very suitable for bringing a baby.

A very high standard hotel, located in the center of things and within walking distance of the Old City, the Peace Bridge, and Freedom Square. The hotel staff was courteous, helpful, and attentive. They upgraded our room to a river view room at no extra charge. The spa with a large pool and jacuzzi, sauna, and steam room was excellent and included in the room price. Breakfast was excellent. For those who observe kosher, a 2-minute walk from the hotel is a kosher restaurant called Mendis, and a 5-minute walk near the Great Synagogue in Tbilisi is another kosher restaurant called King David. Definitely recommend this hotel to everyone.

There were both pros and cons to our stay. Pros: Beautiful interior Clean and well-cleaned every day All necessary amenities are provided: slippers, robes, shampoos, toothbrushes, etc. Spacious room Plenty of hangers and closets Excellent pool, sauna, and gym with a wide selection of exercise machines and equipment Air conditioning in the room Cons: Far from all the attractions, on a mountain The view from the window was of a garbage dump There's construction in front of the hotel, so there's no beautiful view anywhere On the second day, there was no water in the room, and the staff told us to drink from the tap. But they corrected this the next day. The phone in the room didn't work (the call button was for reception), so we had to go to reception with any questions. Few of the staff speak Russian, and they apparently don't understand English well either, as they gave false information several times. Overall, the hotel is ok if you have a car and if you rent it for the price I did (~$100 per night for a two-bedroom room).