5-Star Hotels in Harbin

The hotel is ideally located right on Central Street. Its rich historical charm is a significant selling point. Since my child and I have different routines, I listened to the hotel's introduction twice – once with my husband and once with my child – and the experiences were quite different. The first young lady rattled through the information quickly, almost like reciting from memory. However, the second gentleman was very enthusiastic, telling stories, reminding us to record and take photos, interacting with my child, and even offering to get house-made yogurt for the little one, which was wonderful. The hotel introductions seem to follow a standard template and are a bit too short. Adding more stories would enhance the experience; for example, the introductions at Suzhou Nan Yuan Hotel are particularly engaging. The hotel kettle is truly ancient. The lid pops open while boiling water, and it doesn't automatically switch off when the water boils, leading to it boiling dry. This is genuinely poor and poses a safety hazard. At breakfast, I asked for sesame oil for my child's noodles, and the noodle-making auntie initially said there wasn't any. I then asked if she could get some from the back kitchen, and she did eventually get some for my child. Overall, the stay was decent, but as a five-star hotel, it needs to improve its service, facilities, and staff training.

Our stay was absolutely fantastic. The staff were all incredibly professional; check-in at the front desk was quick and smooth, and any issues we had were addressed promptly. Everyone was warm, polite, and attentive. The biggest pleasant surprise was how pet-friendly the hotel is – it made traveling with our furry friend so much easier, with thoughtful touches everywhere. Our room was clean and quiet, the facilities were well-maintained, and the bedding was very comfortable. The hotel's location is unbeatable, right next to Sunac Land and within walking distance, making it incredibly convenient for leisure activities. Finding a hotel in Harbin that welcomes pets, offers great service, and is right next to an amusement park is truly rare. We’ll definitely choose this place again on our next trip to Harbin – highly recommended!

The Grand Mercure Harbin Sophia Church is well-equipped and spotlessly clean. The breakfast was fantastic! The hotel's location is super convenient, and the rooms are really comfortable. It's an excellent choice for business travelers and families on vacation. Thumbs up for the great service! I highly recommend staying here!

Exceeded expectations, highly recommended! Next time I come to Harbin, I'll definitely stay for more nights. Before arriving in Harbin, when booking a hotel, besides location and facilities, my main concern was whether there was a pool for kids. After much deliberation among several star-rated hotels, I finally chose Shangri-La Songbei. It turned out to be the absolute best decision of our Harbin-Yichun trip. The most surprising thing? It has to be the hotel's window view! We gasped the moment we entered the room – it was simply stunning! How could there be such a large window, such a beautiful view of the Songhua River, and such a perfect hotel? This scene made us never want to leave the room; just quietly sitting by the window and enjoying the scenery was enough. Next, let's talk about the hotel's service, which was also top-notch! We had an early flight back to Beijing on our departure day. We had booked a room with breakfast, but since we had to leave by 6 AM, we wouldn't be able to enjoy it. So, when checking in, I asked the front desk if there was a solution. The hotel offered a incredibly thoughtful plan: they prepared simple packed meals for us to take away. When we checked out, I saw three bags for the three of us, and each bag contained three packed containers with fruits, pastries, eggs, sausages, and more – it was so comprehensive! Who wouldn't love such a considerate hotel? Finally, one more thing: there aren't many dining options near the hotel. There's only one dumpling restaurant across the road. We navigated there, walked around for a long time, and just as we were about to give up, we discovered a hidden gem of a restaurant nearby called 'Dufu Smoked & Sauced Dumpling Longjiang Cuisine.' I highly recommend this restaurant too! The dishes are diverse, delicious, and affordably priced. It's truly a treasure! I'm already planning to replicate this experience with Shangri-La Songbei and Dufu Restaurant on my next trip to Harbin – I'm so excited to plan my next Harbin itinerary just for them! 😘

This is the biggest hotel I've stayed in for this price point. I love the hotel's style – it's very photogenic, the ambiance is great, and the service is excellent. Special shout-out to Sally Zhang, the executive lounge concierge, for her incredibly thoughtful and wonderful service! 🥰🥰🥰🥰 Aside from being a bit pricey, I have no other complaints. I'll definitely come back when I have more money. The breakfast is super thoughtful, serving until 1 PM, and afternoon tea is from 2 PM to 8 PM. The hotel's scent is also lovely. They used to have late-night snacks, but not anymore – I highly recommend bringing them back permanently! Also, the toiletries used to be small bottles you could take home, but now they've switched to large bottles that can't be taken. 😭

They proactively upgraded our room and even gave us hot spring tickets, which was a nice surprise! The hot springs themselves were really fun, with lots of different pools. The soundproofing in the room was excellent, and breakfast was plentiful and delicious. We'll definitely come back if we get the chance.

The hotel's overall ambiance is very welcoming, and the hygiene is impeccable. The rooms are well-lit and offer great views. The amenities are comprehensive, and the service is thoughtful and attentive, making for a very comfortable and reassuring stay. It's perfect for both business trips and leisure travel. The staff at the front desk, restaurant, and housekeeping are all very meticulous and provide excellent service, paying attention to every detail. They even helped me buy a few things late at night, which I really appreciate.

The environment here is really great. We had a two-room suite, and the kids' room had a car-shaped bed with side rails, so my child slept very safely. The service was excellent, and the breakfast was incredibly rich and varied. I'd especially like to thank Ms. Song Chunyong from the restaurant for taking such good care of my child. Several other ladies in the restaurant were also very attentive, proactively asking if we needed anything and preparing food for our child. The front desk staff were also very welcoming; they kindly extended our check-out time to 2 PM since our child was napping. We come here every week and always feel comfortable and at ease during our stay.

Overall, my experience was just okay. No one from the staff called us before check-in. And they followed up right after check-out! The air conditioning in the room was leaking and making strange noises. The shower pressure was weak, and the shower head wasn't stable. The pool facilities were outdated; my child cut their hand twice on the old tiles.

Let's start with the positives: the hotel offers convenient ski-in/ski-out access, and the staff at the ski equipment rental (a few older gentlemen and younger guys) were incredibly helpful and provided excellent service. That's where the good things end. Firstly, I have to question the authenticity of Trip.com's star ratings. Giving this hotel a 'luxury' and '5-star' designation seriously lowers my opinion of Trip.com! The rooms weren't cleaned, and there was hardly any service, except for the evening cleaning lady who was very kind and even gave us water. The hotel restaurant is a rip-off! The high prices aren't the issue; the problem is the food is terrible! Not fresh, among other things. If a better hotel opens in Yabuli, this place will really struggle to compete.