4-Star Hotels in Shenyang

I came to Shenyang with my elders and chose the Northeast Asia Hotel. The hotel hallways are smooth, making it easy to get in and out, and the room has good natural light. At night, the view outside the window was soft, and my elder stood by the window for a long time, admiring it. The room was very clean, with no dust. The front desk service was very patient and explained everything slowly whenever we had questions. The transportation nearby is convenient, making it easy to get around. The sound insulation in the room at night was good, so we weren't disturbed. Our family felt safe and comfortable staying here, and all the facilities worked well. It's very suitable for traveling with elderly people and is highly recommended.

The hotel as a whole is simple yet elegant. The guest rooms are spotlessly clean, even the corners are well-maintained. The water pressure in the bathroom is excellent, and hot water comes out quickly, making for a great showering experience. The staff are patient and always try their best to assist with any requests. The location is superb, making it easy to get around by taxi or public transport, and there are plenty of amenities nearby. The atmosphere is peaceful, and the price is reasonable, making it an ideal choice for a leisure trip.

Opened in March, the toothbrush cups already have a lot of scratches. I suggest not using these plastic cups anymore. The breakfast has a good variety, with freshly made rice noodle rolls and small noodles, among other things. I arrived at the hotel at 8 PM, and the front desk upgraded my inner-facing room to an outer-facing one for free. The downside is that it's next to the road, so there's some traffic noise. The front desk also informed me that the neighboring room was undergoing renovations from 9 AM to 5 PM and offered earplugs. However, my sleep quality is pretty good, and I was leaving by 9 AM anyway, so I didn't need the earplugs. The laundry service was also very convenient. Overall, the service is good. I would consider staying here again for transfers on my way home.

The only good thing about this hotel is its proximity to the Shenyang US Consulate, about 200 meters away. The elevators are very slow for such a tall building. Also, the pillows are definitely not Atour's; they're incredibly hard with no bounce. Most importantly, the room was colder than the hallway! The window was drafty! It was really, really cold in the room!!!

The breakfast selection was plentiful, offering both Chinese and Western options, and the taste was quite good. It would be even better if there were some local specialty snacks available, allowing us to enjoy authentic flavors right at the hotel, which would help us retain guests.

Traveling with kids, the overall experience exceeded my expectations! The room was spotless, very clean, and the environment was quiet and peaceful, so my child slept soundly. The bed was just the right firmness, and the amenities were complete. The staff had excellent service and were quick to respond to any issues. Good value for money, I felt very at ease staying here for our trip, definitely recommend it! They called me a day in advance to confirm my check-in and even prepared books for my child. Truly excellent.

Choosing Ascott Heping Shenyang for my trip to Shenyang was such a smart decision! The location is absolutely perfect, really close to Shenyang Station, and the Taiyuan Street shopping district is within walking distance, making shopping and dining incredibly convenient. The room itself is huge, with a clear separation between the living room and bedroom. It has a full kitchen with all the utensils, plus a washer-dryer combo, so it felt just like being at home. The entire place was clean and odor-free, and the bathroom with its wet/dry separation and large bathtub made for a great washing experience. The public facilities were a pleasant surprise: a 24-hour gym, sauna and plunge pool, and even a simulated golf course – everything you need for relaxation in one place. The front desk offers 24-hour service, and the staff were warm and attentive. The breakfast spread had a rich variety of both Chinese and Western options. It's suitable for both short stays and longer business trips, offering excellent value for money. I'll definitely be staying here again next time I'm in Shenyang!

Facilities: The room is well-equipped. There is a scale, which is unexpected. There is a safe and a small refrigerator. Hygiene: Nothing to say, very clean and tidy, the sheets are neat and tidy Environment: The lobby environment is good, the room is spacious, quiet, bright, and large. The aromatherapy in the lobby smells very good Service: I am very satisfied with this stay. The service attitude of the hotel is super good. The staff always keeps a friendly smile. Not only that, their image is also very good. Every move is full of professionalism and affinity. The location of the hotel is also very convenient, with convenient transportation and no pressure on travel. The details are well grasped and they also help with luggage🧳

Stayed for three nights in Shenyang, and the hotel stay was very comfortable. The only minor downside was the lack of a subway station nearby, but getting around Shenyang by taxi is incredibly convenient and quick, making it easy to reach any destination. The restaurants next to the hotel were also delicious, and the hotel breakfast was excellent!

Let's start with the positives: **Excellent Location:** The hotel boasts a prime location in the heart of Shenyang, surrounded by popular 'influencer' spots. The Imperial Palace and Marshal Zhang's Mansion are within walking distance, and it's situated right on Middle Street Pedestrian Street. Transportation is convenient. Downstairs, Wang Houyuan Dumplings are delicious, and the Qianlima BBQ across the street is also highly recommended; you should try their chicken racks too. It's incredibly convenient for getting around and dining. However, I wouldn't recommend the Xiaohuyan Morning Market or the Caitadian Night Market nearby; they're overpriced, the food is mediocre, very commercialized, and rarely frequented by locals. **Good Sleep Experience:** The soundproofing in the rooms is quite good, and the bedding is clean and comfortable, ensuring a high-quality rest. **Prompt Service Response:** When issues like a clogged floor drain arose, the hotel manager was patient and resolved them promptly. On the morning of the 24th, while dining at the buffet restaurant, I noticed obvious stains on the edge of a plate (as shown in the picture). A male waiter saw it and reacted quickly, immediately taking the plate away. His actions were timely and appropriate, which is commendable. He immediately informed a female waitress on site about the issue. However, it was disappointing that the female waitress responded, 'So many people eat at the buffet every day; it's impossible to check every plate.' Now for the negatives: **Severely Outdated Hardware:** The room furnishings are old-fashioned and stained, the clothes hanger was broken, and the room door sagged, making it difficult to open and close. The carpet had large areas of old stains, which looked quite bad. After I reported this to Ctrip, the platform was very helpful in coordinating a solution. The hotel manager was patient and proactively offered a room upgrade. Ultimately, we declined the upgrade and opted for free breakfast instead, but the hotel's attitude towards resolving the issue is commendable. (Although, when communicating with the manager, I overheard a female waitress next to her quietly questioning if I was 'looking for trouble,' which made me feel a bit uncomfortable. I was simply providing honest feedback.) **Poor Attention to Hygiene Details:** The floor drain in the shower was clogged, leading to standing water. Also, as mentioned, there were obvious stains on a plate during breakfast on the 24th. **Management Awareness Needs Improvement:** Regarding the cutlery hygiene issue, the on-site female waitress explained it away by saying 'there are too many people to check individually.' This reveals a lack of standardized procedures and treats an objective difficulty as an excuse for a management oversight. Finally, I'd like to say that while this stay wasn't perfect, Ramada, as an established four-star hotel, generally has good service and staff quality. However, it definitely needs some reforms. The hotel occupies an excellent location, but the current hardware completely fails to live up to its 'four-star' rating and 'prime location' value. I recommend considering phased renovations (for example, renovating one floor at a time and then progressing through the others). Although this would result in a short-term loss of revenue, in the long run, improving the hardware to recover ratings and reputation would yield a far greater return than simply 'resting on its laurels' as it is now.