Facilities: I booked this hotel through Ctrip's 'Family Travel' recommendations, but it has no family-friendly facilities at all. The so-called 'kids' play area' is just a building block table in the lobby. There were no bed rails either.
Hygene: TERRIBLE!!!! There were hairs on the bedsheets in several rooms we checked! And even worse, they were using all the high chairs in the restaurant to dry their dishcloths!! This is absolutely outrageous. Children have low immunity, and those cloths are full of germs, yet they were drying them right on the high chairs. Unbelievable! See the pictures.
Service: Because there were hairs on the bedsheets in our room, we asked for a new set of bedding. They replaced it, but then just left the old sheets by the window in the room. It was only after a while that a staff member seemed to realize and came to collect them.
Furthermore, the room attendant was a young man. I'm not trying to be discriminatory, but it was really inconvenient. When he came to change the sheets, I was in a camisole nightgown and quickly had to put on a jacket when I saw it was a male. We had to take down our drying underwear every morning. This is the first time I've encountered a male room attendant, and it's just so impractical.
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