5-Star Hotels in Shenyang

I've been to Shenyang many times, and this stay at the Hilton Shenyang Shimao was excellent in all aspects. The hotel's hardware meets Hilton brand standards, the public areas are elegant, and the rooms are quiet, making it perfect for business travelers to rest and work. A special thank you to Grace at the front desk. Even though I arrived late in the evening, close to her shift change, Grace remained professional, efficiently handled my check-in, and thoroughly explained the executive lounge benefits and check-out procedures. Midway through my stay, I had a sudden change in plans and needed to adjust some of my arrangements. Grace proactively coordinated and accommodated my reasonable requests as much as possible, with smooth communication and flexible handling throughout. When I had questions, Grace was professional and confident, never compromising service quality even when busy. Good service can truly alleviate the fatigue of traveling, and Grace's actions perfectly demonstrated the high standard of service at a premium hotel, adding significant value. It's my top choice for business trips, and I look forward to staying again.

Unexpectedly, the highlight of our trip to Shenyang was the hotel. The front desk staff, upon hearing that a family member had mobility issues, went out of their way to find us a more suitable room. From the friendly greetings of the service staff in the elevator to the thoughtful service provided by the room attendants, I truly experienced the charm and value of this five-star hotel. Their attitude and care for guests added so much warmth to the city of Shenyang. A big thank you again to all the staff at this hotel.

Let's start with the positives: I always stay here when I come for concerts. It's very close to the stadium, which is super convenient. Wanda Plaza is right downstairs, and there's a snack street at night. Parking is relatively easy, and the service is great; they even upgraded my floor! Now for the less satisfactory points: I rarely leave negative reviews, but I really have to speak up about Wanda. Compared to other hotels of the same price and caliber, I can overlook it being a bit old, given it's a 2013 hotel. But you can't have things broken! That Grohe showerhead is completely damaged and hasn't been fixed. Don't they do regular checks? Is it acceptable if only one of the two heads works?? There were no welcome fruits, and the Coke in the mini-fridge was charged... Even budget hotels costing over 300 RMB offer free Coke in the fridge... To the manager who decided to charge for it, aren't you embarrassed? Also, Ctrip, you should really check out what perks people get when booking this hotel through other platforms like 'Xianyu' (free breakfast for two, 4 PM late checkout, executive lounge access, welcome fruits) for the same price. If you don't negotiate some upgraded member benefits, everyone will just book elsewhere... It's really bad!

The hotel is next to Beiling Park and is located in a garden with good greenery. The rooms are not big and the layout is compact. I would like to talk about the service in detail: First of all, the service at the hotel front desk is very good. The front desk manager also sent us to the room. Thank you very much! The room service is not satisfactory! We stayed for two consecutive days, and the cleaning lady threw away the food I bought the day before as garbage! The cleaning lady threw away the guests' food and was embarrassed to ask the aunt to compensate. It was quite disgusting! Secondly, the slippers for the second night were not put for us. I called the room service to ask for slippers. The lady in the room service didn't believe it and asked me to look for it in the room. The cleaning lady didn't put the slippers. I called after looking for it! I asked the room service to bring two bottles of water when she sent the slippers. The lady also told me that there were only two bottles of water in one room, and then she said as a charity that she would make an exception and give me two more bottles... Isn't this a five-star hotel? Hotels above four stars can add water for free! Even if you stay in a three-star hotel like Home Inn, you can ask for more water if it's not enough. Do you think that guests in high-end hotels have to drive out to the supermarket to buy water if they don't have enough water? There was a young girl serving the room very well, but the older one had a sullen face and an unpleasant attitude!

Stayed here for one night as a stopover on a longer trip. It seemed like there were a lot of business travelers. My friend recommended this place because of heavy rain; it's right off the highway and less prone to flooding compared to other areas. The staff were all very professional and courteous, quick to address any requests. The doorman in the lobby was very friendly and greeted me proactively. My 12-year-old child received a complimentary breakfast upon check-in. The breakfast was quite plentiful, and the wontons and 'jianbing guozi' (savory crepes) were delicious. The service staff were also very prompt in clearing tables. Some parts of the parking lot were under renovation, but there was still plenty of space. I didn't get my license plate scanned upon entry, but the security guard proactively lifted the barrier when I checked out. The hotel's facilities are a bit dated, and the room was still quite damp, so it probably needs a few more days to air out. The slippers provided were a bit uncomfortable. There are many dining options around the hotel, with a wide variety to choose from, all within walking distance. Overall, it's a good hotel.

Huge thanks to Serena at the front desk for upgrading my room! She was so kind and thoughtful, even arranging a welcome gift for me. It included disposable mouthwash, disinfecting wipes, and a steam eye mask, which was a real lifesaver and helped me get some good sleep on the plane! The hotel room was large and spacious, and the cleanliness was excellent. While the decor might be a bit 'old-school executive,' it's incredibly practical and well-equipped – definitely a Sheraton. In the afternoon, I also visited the gym and pool. Though compact, they had everything I needed: a wide range of gym equipment and a large pool where I enjoyed a few refreshing laps. My favorite part was the lobby; the high ceilings and dome design were truly grand and created a very open and airy feel. A stroll in the garden was also lovely; the meticulously maintained lawn instantly lifted my spirits. Overall, I had a very comfortable stay. The staff were warm and welcoming, and the value for money was excellent. I'll definitely choose this hotel again next time I have an early morning flight.

This was my first stay at this hotel, and overall, my review is excellent. I highly recommend it. **Environment:** The location is superb. You can walk to Shengjing Grand Theatre, K11, and the Hun River. Watching the sunset in the evening there is absolutely beautiful. **Service:** The breakfast service was truly remarkable. Even though it was busy during the holiday, the food quality was great, and they managed to ensure a sufficient supply despite the crowds. The breakfast restaurant manager was very conversational, proactively asking about our needs, and very friendly. Table turnover was also quick, and we could always find a seat even during peak breakfast hours. **Facilities:** All other facilities are great, but the swimming pool is a bit of a letdown. It's too small and not a standard pool. It's more suitable for children to play in as it's very shallow.

The bedding at Longemont Hotel is incredibly comfortable. The front desk staff were very efficient and welcoming during check-in. They mentioned there's an upgraded room with even comfier bedding than what I booked, which I'll definitely try next time! Longemont truly lives up to its reputation as a national brand. The surrounding area has a fantastic ecosystem with endless dining options and attractions. I'll definitely be back!

The hotel's online advertising built up too much anticipation, leading to a significant gap between expectation and reality. I arrived at 10:30 PM, and the lobby was completely dark. The room was spacious and the bed was comfortable, but the shower drainage was poor; water flowed from the shower enclosure directly into the toilet area. Since it was late and I was only staying one night, I didn't bother calling for service. The vanity area was also uncomfortably close to the bed with no privacy screen. As for the hot spring area, the water activities were fun and my child enjoyed them. However, the scrubbing area and lounge were very mediocre. If you're looking for a good scrubbing experience, I'd advise against it. There wasn't even any water available to drink in the scrubbing area. I finally found some hot water in the main hall, but the air conditioning wasn't sufficient, so I was constantly sweating. Free drinking water wasn't readily available everywhere. The dinner voucher from Ctrip was useless since I arrived so late. When I asked if I could use it the next day, I was told no, it was only valid for the same day – what's the point of giving it then? Overall, the indoor areas felt dim and disorganized, while the outdoor areas were clean, tidy, and interesting.

Wonderful hotel in Shenyang which is located next to the highway near the BMW plant, perfect for those who prefer driving or traveling by car. This hotel is also next to an interesting ant-themed amusement park, a China-Germany street, a BMX bike & skate park, as well as a huge ecological park with a winding river & islands which makes for a breathtakingly beautiful view from the room. The hotel itself is beautifully decorated with excellent facilities including a large indoor pool, gym & a delicious breakfast buffet in the mornings. We also saw a lovely wedding event & photoshoot being held here! Special thanks to Marie & Cici for making our stay so memorable, we were very pleased with everything & would definitely recommend this hotel.