3-Star Hotels in City of Manila

This was my second stay, for five days, and I was given a room without a sea view, haha. There were strange little bugs on the table in the room, which was annoying. The shower experience in the bathroom was, as usual, not great. It was hard to squeeze out the shower gel because the pump was broken. Water splashed everywhere, so the wet and dry separation wasn't good. The breakfast was decent, semi-buffet, but lacked vegetables and fruits.

GRAND RIVIERA SUITES CONDO – HONEST REVIEW I recently stayed at Great Riviera Suites Condo (Floor 50, Room 5009). On a positive note, the location felt safe, and the area is not prone to flooding, which provided some peace of mind during my stay. However, there were several concerns that significantly affected my overall experience. The room was not fully equipped as expected. Basic amenities were missing, including drinking glasses, a bath mat, television, cooking essentials such as a pot or rice cooker, and even basic utensils like spoons and forks. These are standard items that guests typically rely on, especially for multi-day stays. Additionally, the room provided did not match the one advertised. This discrepancy was disappointing, as expectations were set based on the listing, but the actual accommodation fell short. Considering the rate of over 5,000 pesos for 3 nights, I believe the stay did not offer good value for money. Unfortunately, I had limited options at the time, which is why I proceeded with the booking. I sincerely hope that management can improve transparency in their listings and ensure that the amenities advertised are accurately reflected in the actual rooms provided. Overall Rating: 3/10 Recommendation: Not recommended at this time.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I accidentally booked the wrong dates twice, but the staff at Hop Inn Hotel were very kind and understanding. They processed my cancellation and refund for free without any hassle. Excellent customer service, smooth communication, and very accommodating staff. Highly recommended and I would definitely stay here again!”

Really nice place in the heart of Malate. Breakfast daily, pool, and friendly staff and security. The rooms were big, clean and had Netflix, a small fridge, kettle, etc. I liked it so much, I've rebooked again for my upcoming trip to Manila. It'll be my go-to hotel every time I'm in the city.

If you are looking for cheap hotel in the middle of Malate this is the ace. Room is clean and hallways smell clean.

Booked this hotel for one night. Overall, it was okay, but nothing special. The room actually looked different from the photos on Trip. There was no soap in the room, or the dispenser wasn't working. The AC was noisy, but it was very stuffy without it. There's a window. The bed was a bit hard, and there was no duvet, just some kind of blanket without a cover. On the plus side, good water pressure, running water, and two towels. The staff were generally friendly; they stored our luggage after check-out and covered it with a net. Breakfast was decent and included in the price. Overall, this hotel is fine for a one or two-night stay—it's pretty average, nothing outstanding. For the price, it's acceptable.

I thoroughly enjoyed my time at the hotel and exploring the surrounding area. While the facilities didn't quite meet my expectations, they were functional enough for my stay. However, the service needs improvement, particularly regarding room cleanliness and consistent provisioning of toiletries. Overall, it was a peaceful and secure experience.

This was my second time staying here. Even when it rained, the path to the nearby Robinson's wasn't flooded and difficult to walk, and there's a convenient store nearby, which I found very handy. I felt that my stay was more comfortable than last time. I'd like to stay here again on my next visit.

So, i came to manila alone. Hoping to have a good time. Spent 28 days in this hotel and explored the surronunding areas. By the end of the trip i met my babae and we where having a good time. Long story short... the hotel was well worth the money, as the view was great and my girl got pregnant. So, its a lucky room i guess too. You pay for all the amenaties. That was one down point but other than that it was fine and i had good nights/late night fun.. come and try it for yourself.