5-Star Hotels in City of Manila

While the breakfast buffet was a notable highlight with its quality and variety, my overall stay was significantly hampered by procedural and service-related friction points. Parking: A Major Inconvenience The process for securing complimentary parking is excessively complicated and needs to be streamlined. For a 5-night stay, having to follow these steps every single day was truly exhausting and time-consuming: Validate the ticket at the Front Desk for complimentary status. Go to the Parking Cashier for a zero-value receipt. Surrender this receipt at the parking exit. This multi-step, daily requirement detracts significantly from the convenience expected of a hotel in this category, and I urge management to simplify it for long-term guests. Front Desk & Check-In Issues Service at the Front Desk also presented some challenges: The check-in process was not smooth and took longer than expected. I often had to wait for an extended period for the front desk to answer my phone calls, which was frustrating when trying to resolve issues or make simple requests. Value for Money The breakfast buffet, while excellent, is priced quite high, making it feel less like a value-add and more like an excessive cost for those paying in addition to their room rate. Overall: The quality of the breakfast is great, but the cumbersome parking procedure and the inconsistent front desk service created daily friction that significantly impacted the overall comfort and convenience of my extended stay.

I had a pleasant stay at this hotel and appreciated its consistency over time. I previously stayed here in 2018 and 2019, and I observed that the overall quality remains stable. The facilities and ambiance are still well maintained, which reflects good management. The service quality is also consistent. The staff are professional, responsive, and attentive to guest needs. The breakfast experience was a highlight. The food quality is good, and there is a decent variety of options available. Overall, this hotel continues to deliver reliable service and a comfortable stay. It is a good choice for travelers who value consistency and quality.

Overall cleanliness was good, but some details weren't cleaned thoroughly enough. 1) Hair in the room 2) Floating debris in the kettle 3) Btw, All the staff were very patient, and the food was quite good. I'll come again next time, I really like it here.

Loved my time at New Coast Hotel Manila. The room was spacious, clean, and had a nice view of Manila Bay. Staff were super friendly and helpful, and the breakfast buffet had plenty of choices. Location is convenient—close to malls and restaurants. Lobby can get busy at times, but overall it was a smooth and comfortable stay. Definitely recommend!