Seaview Hotels in Melbourne

"The night receptionists were great, with excellent service. The location is in Zone 2, and you can catch a ride right outside the corner, though for a group, taking an Uber to the city center might be more cost-effective. The hotel's design meant that none of the bathroom doors had locks. In our first room, the bathroom door was semi-transparent with a large gap on the side, making it uncomfortable and awkward since there were four of us sharing the room. After speaking with the staff, we were moved to another room with a solid wooden bathroom door, which was much better. However, the new room's lighting was very dim, and some power outlets were loose; even their own lamp would fall out. The small cooking light in the kitchen was also broken. The towel rack in the bathroom was attached to the ceiling, but the ceiling around it was cracked and looked like it was about to fall, which felt quite dangerous. One day, I requested room cleaning and left a note asking them not to make the bed, but the staff didn't even empty the bathroom trash; instead, they left a trash bag for me to change myself.... There were only two tissues left, and they weren't refilled. When I went down to the reception, the staff said they could only make a note to refill them tomorrow, as they didn't have any immediately available. There was no phone in the room, so I had to go to the front desk myself to find staff. Each shift only had one receptionist, so usually, I'd have to wait 10-15 minutes while they dealt with other guests, which was ridiculous. It's not that the staff are bad, but they are severely understaffed! Also, because there was a kitchen but no cooking utensils, when I asked the front desk, the receptionist had to personally bring a set up... they're clearly too busy!"

"This place is so perfect for travelers. Everything is near. I will definitely come back and stay here when i go to melbourne. The staff is very friendly."

"Booked a deluxe one-bedroom twin apartment. The room design was nice, but the twin beds were quite narrow. The fridge was empty, not even basic coffee or milk was provided. I had requested a river view and a higher floor to celebrate my daughter's birthday, but not only did the hotel fail to provide it, they didn't even politely explain why. There were also no birthday amenities or greetings. The next day, I called customer service hoping for some milk and also mentioned the birthday issue. She only said ”sorry, the room couldn't meet the request” and that for birthdays, they only offer a ”sprinkle” (I assume she meant something like a complimentary drink or small gesture, but the original text is a bit unclear here, and it seems like it wasn't provided). In the end, she didn't follow up on it either. This left us with an impression of unfriendliness; the customer service attitude was rather cold and unwelcoming. Compared to other five-star hotels, the service quality here was quite disappointing. Additionally, the hotel has very few facilities apart from the gym. The hotel's location is also a bit inconvenient and it's not easy to hail a taxi. On the positive side, a gentleman working at the lounge downstairs had excellent service, was very polite and friendly, and took great care of guests. The food there was also very good. 👍🏻"

"Location is very good because it is just next to a stop on the free tram system. There are shops and supermarkets nearby and some restaurants. You can also easily walk to the CBD, river and Southern Cross Station. It is relatively large and has plenty of amenities. The only negative was that the soft chairs are covered in highly visible greasy food and drinks stains. They should either use a faux leather or something or throws that can be washed. Also there seemed to be a huge excess of bedding which got tangled and uncomfortable. A simple duvet, sheet and two pillows would be better in my opinion. But otherwise, all good!"