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Posted on Dec 29, 2025
Guest User
For the price, I think it is a reasonable option. However objectively:
1. The air-cons don't work well - one of them was leaking. The staff was helpful in sending contractor to fix while we were out but due to miscommunication (because we have connecting rooms) the ”fix” was made to the air-con that wasn't leaking as badly as the one we complained about. To be fair they offered to swap rooms but we are a family of 5 and it was a hassle to repack and move so we declined.
2. The hot water was very good despite some reviews. However the shower head in one of the rooms were such that they don't stay put so occasional splashes happened.
3. One of the rooms wasn't cleaned (we have connecting room) - the ”make my room” card wasn't available in one of the room so we hung on just 1 of the room and left the connecting door open, thinking that the cleaners would clean both. They only cleaned 1. I guess we could have outright told reception instead of assuming that the cleaners will clean both rooms since we left the connecting door open.
4. I paid for extra bed - but the bedsheet was dusty - they changed it (or at least vacuumed it) after the first night.
5. The beds were quite comfortable, they offered free bottled water and coffee sachets, tv worked, fridges worked, rooms were decent sized, wifi was ok - ample street parking, the lights were ok but one of the rooms had stark white lights instead of the warmer ones. Location was good, just off the highway and across the eateries in Bercham.
6. The staff were helpful and friendly. Despite the complaints they texted me and constantly called to check if we needed towels (because one of the room weren't cleaned) and they asked twice if we wanted to change rooms (we didn't because of reason stated above).
7. Suggestion - build a small ramp to go up to the hotel from the road if possible. It will be helpful for luggage and older folks / wheelchairs etc.
All in all, it was a decent stay. Price was competitive but cleanliness could be better - and air-con/shower heads can be better maintained.
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Price per night fromCAD 31
Posted on Jul 13, 2026
AnnieztThis hotel is right in the heart of the old town, with the Ipoh Old Town Central Green directly below. We even stumbled upon an U21 football league on Sunday. There's also an Indian Muslim mosque just a few hundred meters away, and Concubine Lane is very conveniently located. The only downside was that the hotel's bath towels didn't seem particularly clean – they were a bit dingy. I used one after my shower and developed a ring of red rashes on my neck, so I immediately stopped using them. Luckily, I had brought my own disposable towels.
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Price per night fromCAD 42
Posted on Jun 14, 2026
Guest UserThe hotel was good and the breakfast was decent as well. We stayed at level 8, which we were told is one of the newly renovated floors, along with Level 7.
However, the room service team did not respond to our request. We left a note on the table requesting room slippers before heading to work in the morning, but the request was not attended to. Nevertheless, the hotel receptionist was very responsive and promptly arranged for the room slippers to be delivered after we contacted them.
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Price per night fromCAD 50
Posted on Jul 15, 2026
Guest UserLocated about 1km from Concubine Lane and it has a basement carpark (free). Comfy bed and pillows, with strong AC and good shower water pressure. Breakfast is simple but sufficient. Staff were friendly as well. Overall decent for the price.
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Price per night fromCAD 21
Posted on May 31, 2026
Edmondo BearUpon arrival the 2 contact details provided don't respond and it's really annoying and disappointing.
1 contact go into voicemail box and another will never pick up the call which somehow give you the impression of the host is not reliable(Attached conversation without reply)
The property manager or agent that host these property really need to be more professional.
The unit is full of new paintings and the smell cause lots of discomfort(Attached the toilet door with new paint)
The bidet or sprinkler is broken and the water is scattered around and cause our clothes and toilet paper all wet!!!(Attached photo broken bidet)
They don't install ventilation fan on the toilet and when you open the window for air circulation your neighbors could see you.Their intentions is very clear which is they don't bother the comfort of the guest(Attached photo of when open up the toilet window for ventilation the upper floor could see through hence no privacy while shower.You shower with window close and its felt suffocating after a while!!!)
As Ipoh is famous for eateries to our surprise when we packed our supper home the utensils is really disappointing.The host barely provides you any plates and utensils.Maybe just 4 cups 4 plates as if anything extra will cause them a million dollars investment.You can't find extra waste plastic bags or toilet paper.They simply being too calculative and don't provide any extra even you are using it to keep their unit clean at least if you provide me with extra waste plastic bags we could pack our waste and keep it clean and hygiene instead.
Each room only 2 towels for shower and no pools towel
provided.Very inconsiderate!!!
The worst part is they will sent you a check out instructions 6am in the morning to wake you up!!!
If you having a peak booking on our check out date you may sent a reminder for checkout but please not at 6am in the morning !!!
I think Trip.Com should check on your agent quality and set a minimum standards.The property host is really disappointed we don't have time to waste so we just put up with it and write a review after check out.
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Price per night fromCAD 38
Posted on Feb 16, 2025|Deluxe Family Room
ShannonLsyWe travelled in a group of 3 female friends. I have to say I booked this place due to its industrial themed rooms. It's definitely nostalgic and rustic but the cleanliness is still very much up to standard. We even had a balcony and managed to catch a glimpse of fireworks in a distance. In the morning, we caught the sunrise as well. It's beautiful.
The location is best! 👍🏼 it's just next to the famous Thean Chun Coffeeshop, where you get to eat shredded chicken noodles, popiah, asam laksa, Satay, char kway teow.
Will definitely recommend this place to others.
The only one thing is u will need a little patience when it comes to service. The staff left us standing aimlessly where she went up to the room.
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Price per night fromCAD 26
Posted on Jun 15, 2026
zulfakhar AzirynDuring the recent school holidays, I had the opportunity to stay at a four-star hotel located in the heart of the city. My experience at this hotel provided many wonderful memories and allowed me to personally assess the quality of service offered. Overall, I was satisfied with the facilities and service provided, although there were some areas that could be improved.
Upon arrival at the hotel, my family and I were warmly greeted by the staff at the reception counter. The check-in process was smooth and quick. The hotel staff provided clear explanations about the available facilities, including breakfast times, the location of the swimming pool, fitness center, and other services accessible to guests. Their professional and friendly demeanor made a very positive first impression.
In terms of location, the hotel is strategically situated, being close to shopping malls, restaurants, and several tourist attractions. The hotel's easily accessible position made our travels more convenient and time-saving. Additionally, the surrounding area of the hotel was clean and safe, allowing guests to walk around and enjoy the city atmosphere without worry.
Our room was very comfortable and clean. As soon as I entered, I found the furniture neatly arranged and ample space to move around. The soft and comfortable bed allowed me to rest well after a full day of activities. Amenities such as air conditioning, a television, a mini-fridge, an electric kettle, and wireless internet access were also provided to meet guests' needs. The bathroom was also clean and equipped with basic toiletries such as soap, shampoo, fresh towels, and a hairdryer.
One of the aspects I most appreciated was the very satisfactory level of cleanliness throughout the hotel. The cleaning staff performed their duties efficiently and thoroughly. The room was cleaned daily, while towels and toiletries were replaced regularly. Public areas such as the lobby, elevators, restaurant, and swimming pool were also consistently clean and tidy. The well-maintained cleanliness provided comfort and confidence to guests throughout their stay.
Regarding food, the hotel offered a variety of delicious and appetizing dishes. Breakfast was served buffet-style, including various local and international options. Among the dishes provided were Nasi Lemak, toast, cereals, fresh fruits, pastries, and various types of beverages. The food quality was good and satisfying. However, I believe the hotel could add more menu variations, especially for guests staying for a longer period.
Additionally, the hotel also provided various recreational facilities.
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Price per night fromCAD 19
Posted on Sep 18, 2024
Anonymous UserThe location is good, nearby to the eateries and easy accessible. There is also ample food parking inside and outside the place.
Contactless check in and checkout as well. The only thing is there is some humid smell in the house, after open the window and get some fresh air, it’s good.
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Price per night fromCAD 47
Posted on Apr 27, 2026
Anonymous UserWorth the price you pay! Great location, just beside the highway. Everything is clean, aircond was functioning well, the room is nice. It’s just that the small fridge is not functioning and the water pressure is kinda slow. But I don’t really mind. The front desk was also nice. I will reconsider staying at this hotel again for a short staycation.
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Price per night fromCAD 39
Posted on May 27, 2026|Deluxe King Room
Anonymous User“Had a great stay at this hotel! The room was clean, comfortable, and well maintained. The staff were very friendly and helpful throughout our stay. Location was also convenient with many nearby attractions and restaurants. Breakfast was delicious with plenty of choices. Overall, a very pleasant experience and would definitely come back again!”
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Price per night fromCAD 26