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Posted on Apr 24, 2026
YANG SONGNAN
The room facilities were quite good, but the service attitude was very poor, which significantly lowered the overall experience.
Pros: The room facilities were relatively new, with a desk and office chair, a small sofa, and convenient amenities like a microwave. Aside from a tear in the carpet, the cleanliness was acceptable. The breakfast offered a good variety, though it was quite crowded.
Cons: While one can't expect too much service at this price point and positioning, it's arguably the worst service in its class! Even budget-friendly chains like HUAZHU (Huazhu Group) feel lightyears ahead.
Several points of dissatisfaction: Upon check-in, there was a queue, and three people behind the counter seemed to be struggling with something. I waited behind them for a while, and no one acknowledged a new guest had arrived or came over to help. After a long time, I saw someone move to the side, so I approached. Still, no one asked if I was checking in. I walked over and asked if the previous guest was finished, and only then, after being given a look that said 'What are you doing here?', did they start processing my check-in. After taking my ID, they immediately moved to a separate counter (a clearly distinct spot) without telling me to move there. I had to awkwardly move myself. They only provided basic breakfast times for my check-in information and didn't mention anything about the complimentary drinks included in my reservation, which I didn't need anyway so I didn't ask later.
The window of my room faced a fence with cigarette butts and other trash scattered below. It was arguably worse than the interior of the room, but it was a basic room type, and a view wasn't a selling point, so I didn't pay too much attention.
During check-out, after returning the room card, it took a moment to confirm. No one said 'please wait' or anything, so I just awkwardly stood there. As I left, I said 'thank you,' and was ignored without even a glance.
It's clear that the staff here has almost no service awareness. Perhaps this hotel is very confident in its hardware and brand power and isn't too concerned about customer feelings and feedback. However, as a traveler, especially as the last hotel on a self-driving trip along the Sichuan-Tibet highway, it was very disappointing. Almost every other hotel on this trip, expensive or cheap, despite some flaws, had a far better service attitude than this one.
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Price per night fromUS$73
Posted on Jun 24, 2026
Guest UserExcellent location, very close to Potala Palace. The hotel staff are warm, attentive, and very thoughtful. The breakfast selection is extensive. Special thanks to butler Jiang Cuo for his consistently high-quality service throughout our stay. Highly recommended!
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Price per night fromUS$83
Posted on Sep 6, 2026|Deluxe Double Bed Room with Oxygen Supply – Panoramic Garden and Mountain View
Anonymous UserDuring my stay at the Shangri-La Hotel in Lhasa, I met a true guardian who brightened my trip with his sincerity and professionalism – our butler, Robert Xiang Hongwei. With every proactive greeting and meticulous action, he transformed the phrase “feeling at home” into a heartwarming reality. The best service is when guests forget they are being “served.” With Robert, I witnessed the pinnacle of hotel service: not making guests feel deliberately “cared for,” but rather, through natural kindness, having every need met silently. His every initiative, every “Okay, I’ll arrange it for you right away,” conveyed the same message: Here, you don't have to be a “guest,” just be “yourself.” The Shangri-La Hotel shines because of employees like him, and the industry is warmed by professionals like him. May this subtle light illuminate the journeys of more people, making every arrival a reunion worth looking forward to. I will definitely choose Shangri-La Hotel again for my next stay!
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Price per night fromUS$158
Posted on May 2, 2026
Huodezhanche119This was my third stay at Thangka, and it has noticeably declined compared to my stays in 2018 and 2023. The main reason I chose it again was its proximity to Jokhang Temple. However, this time I experienced significant and continuous noise at night. The next morning, during breakfast, I realized the noise was coming from a machine in the 4th-floor restaurant or the self-service laundry area. I promptly checked out the next day and informed the front desk. The front desk attendant was very kind and assured me that she would report it immediately. I hope Thangka improves.
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Price per night fromUS$54
Posted on Jul 27, 2025|Sunshine Room (Double Bed)
Guest User
The environment, facilities, services, and location are great ~~ You can see the blue sky and white clouds when you open your eyes. There are menus of various restaurants in the inn, which can be delivered directly to the inn. Can you also be hungry? It will be delivered to the garden on the second floor. The rooms are clean and tidy, including the public areas. The inn has an elevator. After the check-in, the boss will still help to send the luggage to the room. It is a 5-minute walk from the Princess Wencheng to watch the show and a 10-minute drive to the Potala Palace. Recommend! recommend!
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Price per night fromUS$28
Posted on Apr 1, 2024|2-bed Room
hohotim
Very satisfied with everything, the best is the customer service, always answer all questions.
Buy an oxygen tube for RMB 10/piece, and you can arrange an oxygen machine at the lobby bar to provide free oxygen.
There were sanitary defects, cigarette butts were found, we don't smoke as a family, but it was acceptable, the sprinkler pipe leaked, and the water pressure increased after cleaning.
Everything was cured by the warm customer service.
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Price per night fromUS$54
Posted on May 13, 2026|Deluxe Smart Room (Double Bed)
Guest UserThe hotel's location is excellent, and the front desk staff were very efficient with check-in. It's very close to Potala Palace, making it super convenient for getting around. All the staff were warm and welcoming, the room was clean and tidy, and the night view was fantastic. Guys, you can book this place with your eyes closed – I'd definitely come back if I have the chance!
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Price per night fromUS$41
Posted on Jun 16, 2026|Bed In Guestroom - 8-Person Occupancy (Room Rate Calculated Per Person, Females Only)
BhavanacaresDetailed & Social (Great for backpackers looking for a vibrant vibe)
Title: Incredible community vibe and the best dorm experience in Lhasa!
”I spent 3 days in one of the shared dorms here, and it was easily one of the highlights of my time in Lhasa. The dorm rooms are incredibly clean, tidy, and well-organized, with sturdy bunks and enough space so you never feel cramped. The social energy in the main lobbyist is unmatched—it is so easy to grab a drink, strike up a conversation, and find travel buddies to split tour costs or explore the city with. They even had local singing and ******* dance performances right in the common area, so which was amazing to experience. To top it off, the hostel has a sweet resident cat who loves to hang out. If you’re a solo traveler looking for a comfortable dorm with a true community feel, this is the spot.” Barkhor bazaar (30 min walk/ small bus ride away) and Nice place to run 5 mins away by the riverside
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Price per night fromUS$8
Posted on Jul 4, 2026
Anonymous User
Have Lhasa hotel prices gone down? The hotel we stayed at was really affordable. Even though it's not on a main street and parking is tight with limited spots, we felt very comfortable and safe. During the day, we'd go sightseeing; bus route 24 right outside takes you directly to Zaki Monastery, Sera Monastery, and Drepung Monastery. The owners are friendly, always giving us an extra one or two bottles of water in addition to the standard two. They also have a great driver who helped us park perfectly. We stayed for three days, and it's quite close to Jokhang Temple Square.
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Price per night fromUS$10
Posted on Apr 30, 2024|Boutique 2-bed Room
Guest UserThe hotel isn't to far from the Portola Palace (a short taxi trip). I wouldn't say its a true 4 star hotel.
The room was a good size, quiet and didn't smell of cigarette smoke. The room was a little worn out; I couldn't get the TV to work, the mirror on the wet bar area was cracked, there were marks to the walls where paintings/pictures had once been. Most annoying was the shower cubicle and the shower over the bath had only cold water! On my last morning the power was off in my area of the hotel and the lift was not working due to the power outage.
The hotel staff do not speak English, but one lady working on reception was especially nice and helpful and we were able to communicate by using the translation app.
There are lots of restaurants near by, but next time I think I'd prefer to stay closer to the Portola Palace.
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Price per night fromUS$30