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Posted on Apr 24, 2026
YANG SONGNAN
The room facilities were quite good, but the service attitude was very poor, which significantly lowered the overall experience.
Pros: The room facilities were relatively new, with a desk and office chair, a small sofa, and convenient amenities like a microwave. Aside from a tear in the carpet, the cleanliness was acceptable. The breakfast offered a good variety, though it was quite crowded.
Cons: While one can't expect too much service at this price point and positioning, it's arguably the worst service in its class! Even budget-friendly chains like HUAZHU (Huazhu Group) feel lightyears ahead.
Several points of dissatisfaction: Upon check-in, there was a queue, and three people behind the counter seemed to be struggling with something. I waited behind them for a while, and no one acknowledged a new guest had arrived or came over to help. After a long time, I saw someone move to the side, so I approached. Still, no one asked if I was checking in. I walked over and asked if the previous guest was finished, and only then, after being given a look that said 'What are you doing here?', did they start processing my check-in. After taking my ID, they immediately moved to a separate counter (a clearly distinct spot) without telling me to move there. I had to awkwardly move myself. They only provided basic breakfast times for my check-in information and didn't mention anything about the complimentary drinks included in my reservation, which I didn't need anyway so I didn't ask later.
The window of my room faced a fence with cigarette butts and other trash scattered below. It was arguably worse than the interior of the room, but it was a basic room type, and a view wasn't a selling point, so I didn't pay too much attention.
During check-out, after returning the room card, it took a moment to confirm. No one said 'please wait' or anything, so I just awkwardly stood there. As I left, I said 'thank you,' and was ignored without even a glance.
It's clear that the staff here has almost no service awareness. Perhaps this hotel is very confident in its hardware and brand power and isn't too concerned about customer feelings and feedback. However, as a traveler, especially as the last hotel on a self-driving trip along the Sichuan-Tibet highway, it was very disappointing. Almost every other hotel on this trip, expensive or cheap, despite some flaws, had a far better service attitude than this one.
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Price per night fromS$ 93
Posted on Jun 24, 2026
Guest UserExcellent location, very close to Potala Palace. The hotel staff are warm, attentive, and very thoughtful. The breakfast selection is extensive. Special thanks to butler Jiang Cuo for his consistently high-quality service throughout our stay. Highly recommended!
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Price per night fromS$ 106
Posted on Jun 3, 2026|Deluxe Double Bed Room with Oxygen Supply – Panoramic Garden and Mountain View
Tanna_GubbI bought a pre-sale package on Ctrip, and the front desk ended up upgrading me to an executive suite on the second floor. Although the hotel isn't brand new, the decor is still quite good – it feels substantial and elegant. The breakfast spread was excellent, and the two-person set menu at Shang Palace was also delicious. Ms. Guo at the front desk was particularly attentive and thoughtful; she made me feel right at home from check-in to check-out. With great facilities, food, and service, the Shangri-La Hotel Lhasa is truly good value for money.
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Price per night fromS$ 201
Posted on May 2, 2026
Huodezhanche119This was my third stay at Thangka, and it has noticeably declined compared to my stays in 2018 and 2023. The main reason I chose it again was its proximity to Jokhang Temple. However, this time I experienced significant and continuous noise at night. The next morning, during breakfast, I realized the noise was coming from a machine in the 4th-floor restaurant or the self-service laundry area. I promptly checked out the next day and informed the front desk. The front desk attendant was very kind and assured me that she would report it immediately. I hope Thangka improves.
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Price per night fromS$ 73
Posted on Sep 30, 2025|Panorama Deluxe Room (2 Beds)
Guest UserThis trip stayed at his house for three days. The boss and the couple were really good. I saw others saying that they were good in his comments. This time I really felt that I was over. The mats and pillows in the room were latex I like. It was really comfortable to live. Because there is no way to have a trip, so I can live for three days. If I have time, I want to live for a few days. I will definitely stay at his house next time.
Facilities: Great
Service: First class
Butler service: awesome
Good health
Oxygen generator: Good
Butler service: good
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Price per night fromS$ 36
Posted on May 4, 2024
Guest User
The room is so big
Clean and hygienic
The front desk service is very polite
There are souvenirs available for purchase in the lobby. The price is reasonable and cheaper than at the airport.
It's just a bit far from Baguo Street. You have to take a taxi. Everything else is satisfactory.
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Price per night fromS$ 59
Posted on May 13, 2026|Deluxe Smart Room (Double Bed)
Guest UserThe hotel's location is excellent, and the front desk staff were very efficient with check-in. It's very close to Potala Palace, making it super convenient for getting around. All the staff were warm and welcoming, the room was clean and tidy, and the night view was fantastic. Guys, you can book this place with your eyes closed – I'd definitely come back if I have the chance!
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Price per night fromS$ 51
Posted on Jul 2, 2026|Bed In Guestroom - 8-Person Occupancy (Room Rate Calculated Per Person, Females Only)
Guest UserThis youth travel is really pleasantly surprised. As soon as you enter the door, you will be wrapped in a warm atmosphere. The public areas are arranged in a stylish manner. Everyone sits together and chats and plays games, and is as lively and comfortable as a small family. The food is also very good, the breakfast is rich, the local specialty snacks are authentic, and I eat every day. The room and public restrooms are spotless, the bedding is clean and tidy, and it is particularly safe to live. The boss and staff are super enthusiastic, will take the initiative to share the surrounding play guides, and also help us solve various small problems. Staying here for a few days, not only feel the convenience, but also harvest the full warmth, it is definitely the first choice for accommodation here, has been recommended to friends in the same group!
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Price per night fromS$ 8
Posted on Jul 4, 2026
Anonymous User
Have Lhasa hotel prices gone down? The hotel we stayed at was really affordable. Even though it's not on a main street and parking is tight with limited spots, we felt very comfortable and safe. During the day, we'd go sightseeing; bus route 24 right outside takes you directly to Zaki Monastery, Sera Monastery, and Drepung Monastery. The owners are friendly, always giving us an extra one or two bottles of water in addition to the standard two. They also have a great driver who helped us park perfectly. We stayed for three days, and it's quite close to Jokhang Temple Square.
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Price per night fromS$ 12
Posted on Aug 12, 2025
Guest User
An old hotel with friendly service. The facilities are a little old, but it is clean and tidy. The price is not high. I stayed for three consecutive days and it is very cost-effective!
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Price per night fromS$ 32