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Posted on Mar 13, 2026|Classic Harbour View Room Queen
Guest UserThe room itself was generally acceptable, and the balcony view was fantastic. However, the service left a lot to be desired. We found a thumb-sized blood stain on the bedsheet that hadn't been cleaned. We reported it to the front desk, and they assured us it would be handled and that a manager would contact us directly. But nothing ever came of it. We had to call housekeeping again to have someone come and change the sheets. There was never an explanation or an apology, which made it feel like this kind of thing is commonplace and not worth making a fuss over. But from a guest's perspective, this is not a minor issue; it was extremely unpleasant both psychologically and experientially. Housekeeping also consistently missed things; we had to call for everything from towels to toilet paper! This 'five-star' service was incredibly disappointing. To be fair, we are loyal Pullman customers globally, but it seems only the Pullman Cairns has these shortcomings.
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Price per night fromTWD 5,549
Posted on Mar 12, 2026|Two Double Beds Standard Sea View
Guest UserWe stayed here for a couple of nights. The staff were very welcoming and always willing to help with anything, which was a real positive — truly 5-star service from the team.
Unfortunately, the housekeeping was disappointing. Some cups in the room had lipstick marks on them, and the shower gel bottles appeared to be mostly filled with water rather than gel, although this was rectified immediately after mentioning this to the reception.
The hotel is about a 20-minute walk into town. There is also a bus stop near the hospital with a bus running roughly every hour. The hotel provides a shuttle service to the center, but it only operates at 8:30 AM, 9:30 AM, 4:00 PM, and 4:30 PM, so the schedule is somewhat limited.
There aren’t many dining options nearby other than the hotel restaurant, and the food there was not particularly good. Your best option is to head into town, where there are plenty of restaurants to choose from.
The hotel itself feels quite dated and could benefit from renovations. For example, the hairdryer was broken, the sink was cracked, and the shower looked old and worn.
On the positive side, the sheets and towels were clean, and pool/beach towels are provided. The pool/Jacuzzi is clean. Overall, I would recommend staying here and an very happy with my stay.
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Price per night fromTWD 6,161
Posted on Aug 5, 2023
Guest User
The apartment has a wide view, and the interior is also very spacious. There is a cleaner to change the sheets and clean the room every day, but you must pay attention‼ ️There are mosquitoes, be sure to close the screens!
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Price per night fromTWD 10,088
Posted on Dec 31, 2025
Guest User
Stayed at Cairns Plaza for a few nights and found it comfortable and well located.
The staff were friendly and helpful. The location is one of its strongest points, right by the Esplanade, an easy walk to the wharf for Great Barrier Reef excursions, and around ten minutes on foot to the night markets and promenade.
The room was very clean, genuinely spotless. No insects or critters at all, which really matters in this climate. It was spacious, with a fridge and a good sized balcony. My room had both sea and mountain views, which was a nice bonus.
Overall, a solid and reliable hotel. Not luxury, but clean, comfortable, and very convenient for getting around Cairns.
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Price per night fromTWD 5,668
Posted on Mar 31, 2024
Guest User
I stayed during my child's spring break.
First of all, you should not mistake it for understanding that this is not a hotel, but an apartment.
It's a very nice place if you can prepare your own things and buy them as needed.
Good access to Cairns shopping centers and major facilities, no problem with rental car parking spaces, the pool is only for guests, so you can use it almost for charter, and you can use the veranda freely. Above all, I liked the owner's friendly greeting and wanted to stay more.
We booked from the day before arrival because the flight from Japan was early in the morning, but we were able to tell us how to enter the room in advance by email, so we took a shower and rested and played well from the afternoon I was able to!
What I'm glad I brought with me was body soap and soft tissue, and what I wanted was a tephron-processed frying pan? I can't think of anything in particular ...
Basically, you can buy anything at the supermarket or the object shop opposite!
Have a nice trip!
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Price per night fromTWD 9,059
Posted on Feb 18, 2019
YINGThe hotel room is large, the indoor facilities are complete, very close to the sea, although there is no beach, but you can take morning exercises along the coast. The city of Cairns is small and there are not many people, but every morning, many people who run in the morning on the beach will feel that their life is very pleasant. The hotel is not too far from the duty-free shops in the city center, and shopping is quite convenient. The service staff of the hotel was very good. We didn't arrive at the hotel when we arrived at the hotel, but we found us with a vacancy and gave us instant noodles for breakfast. It was very considerate. Overall praise!
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Price per night fromTWD 14,039
Posted on Feb 22, 2026|Deluxe Room with Shared Bathroom
Guest UserFirst of all, this is not a 5* Hotel and is not trying to be. This is a budget place to stay and with that in mind, I thought it was great.
The rooms were large enough, had a table and chairs, kettle, fridge, microwave, cutlery, the most amenities so far in 4 months of travelling.
On top of that, there is a modest pool and a large cooking area that has utensils which was really useful for us budget travellers.
The location is as good as we could have got, 30 mind walk to the train station and harbour, an hour walk from the airport.
The place also has parking.
Although
- it was a little dirty and rusty in places
- there were lots of tiny roaches which comes with the territory, but still worth mentioning
- there were 3 floors in our block, each with a toilet, our toilet was cleaned but no toilet paper replenished for the 3 days we were there
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Price per night fromTWD 2,760
Posted on Feb 7, 2020
李
The only regrettable hotel in Australia and New Zealand.
Let me talk about the advantages firstly: it is close to the beach, only a few minutes walk, you can walk, no beach, and the sea water is cloudy. Walk to the city center for about half an hour and there are buses.
Besides the disadvantages: the hotel is old, the Wi-Fi signal is often not available, the room is crammed, the kitchen operation table is next to the bed, and you have to be very careful when washing. There was also a striking warning-1,000 fines for triggering a smoke alarm. The swimming pool downstairs was completely unused, with leaves and unknown objects floating in it.
The most frustrating thing is that the ants on the wall are all in the tea cup after returning for a while. At night I crawled into my neck!
Will not go again.
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Price per night fromTWD 3,367
Posted on Feb 17, 2018
Guest User
Overall it was a good hotel. Recommended for sightseeing. The facility was very clean and comfortable. I think the staff are very nice.
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Price per night fromTWD 3,244
Posted on Jul 31, 2022
Brian
The room here was good but we decided quite quickly to leave as the regular clientele were getting noisier and it was only 4pm.There were a lot of people loitering and apparently they were asked to leave by management. Also had a family member who had booked a room only to be told his room had an issue with the plumbing and it was suggested he sleep in our room, we should have left then in retrospect not 1 1/2 later
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Price per night fromTWD 3,832