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Posted on Mar 12, 2026|Two Double Beds Standard Sea View
Guest UserWe stayed here for a couple of nights. The staff were very welcoming and always willing to help with anything, which was a real positive — truly 5-star service from the team.
Unfortunately, the housekeeping was disappointing. Some cups in the room had lipstick marks on them, and the shower gel bottles appeared to be mostly filled with water rather than gel, although this was rectified immediately after mentioning this to the reception.
The hotel is about a 20-minute walk into town. There is also a bus stop near the hospital with a bus running roughly every hour. The hotel provides a shuttle service to the center, but it only operates at 8:30 AM, 9:30 AM, 4:00 PM, and 4:30 PM, so the schedule is somewhat limited.
There aren’t many dining options nearby other than the hotel restaurant, and the food there was not particularly good. Your best option is to head into town, where there are plenty of restaurants to choose from.
The hotel itself feels quite dated and could benefit from renovations. For example, the hairdryer was broken, the sink was cracked, and the shower looked old and worn.
On the positive side, the sheets and towels were clean, and pool/beach towels are provided. The pool/Jacuzzi is clean. Overall, I would recommend staying here and an very happy with my stay.
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Price per night fromS$ 183
Posted on Apr 22, 2025
Guest User
Great location in CBD, short walking distance to Wharf for most activities, restaurants and food outlets.
Apartment is quite spacious, 1 bedroom with ensuite and extra bathroom and equipped with all kitchen appliances, dishwasher, washing machine, dryer, iron etc.
Service was ok as reception/service was mostly not available due to public holidays, didn't need much of service as such.
An unpleasant experience when found dead cockroach on arrival and live cockroach few times during the stay, otherwise apartment was quite clean.
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Price per night fromS$ 396
Posted on Apr 23, 2025|King Room
MrMrLReasonable price for a wonderful service
Highly recommend everyone to stay in Heritage Cairns. The staff was responsive to our night arrival and everything was pretty smooth. The rooms were clean and the WiFi connection is stable too.
The staff kindly arranged a suitable room for my mum who was not good at walking. Moreover, the staff let us use the shower room with towel and amenities even we had already checked out that day. Many thanks for their hospitality!
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Price per night fromS$ 120
Posted on Dec 8, 2025
satoooo
The room was equipped with a washer, dryer, kitchen, and bathtub, which was very convenient for our consecutive nights.
The room was clean and spacious enough for two people. They also changed towels and took out the trash, making for a comfortable stay.
There's a 7-Eleven and a Hungry Jack's within walking distance. It felt safe and walkable, even at night.
The hotel is a little far from the city center (supermarkets, night markets, cafes, etc.), so you'll need to use Uber or taxi to get around. While it's quite a long walk, it was fun to stroll around while exploring.
The hotel was less than a 15-minute taxi ride from the airport. There are no bus stops or train stations nearby.
The Wi-Fi worked without any issues, and I didn't experience any issues with speed or reliability.
Noise was barely noticeable, except for a little noise from the pool directly below.
The bed was comfortable. However, the shower stopped providing hot water after a certain time, leaving only cold water, which was a bit disappointing.
Overall, the facilities are excellent and I think this hotel is very convenient, especially for consecutive or long-term stays.
I stayed for three nights, and was very satisfied with the comfort and value for money. The front desk staff were very kind from start to finish, and I had a pleasant stay.
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Price per night fromS$ 168
Posted on Mar 31, 2024
Guest User
I stayed during my child's spring break.
First of all, you should not mistake it for understanding that this is not a hotel, but an apartment.
It's a very nice place if you can prepare your own things and buy them as needed.
Good access to Cairns shopping centers and major facilities, no problem with rental car parking spaces, the pool is only for guests, so you can use it almost for charter, and you can use the veranda freely. Above all, I liked the owner's friendly greeting and wanted to stay more.
We booked from the day before arrival because the flight from Japan was early in the morning, but we were able to tell us how to enter the room in advance by email, so we took a shower and rested and played well from the afternoon I was able to!
What I'm glad I brought with me was body soap and soft tissue, and what I wanted was a tephron-processed frying pan? I can't think of anything in particular ...
Basically, you can buy anything at the supermarket or the object shop opposite!
Have a nice trip!
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Price per night fromS$ 356
Posted on Feb 26, 2026|Standard Room, 1 Queen Bed
ShiyidexingfuWhen I checked in, the room wasn't ready yet, but they gave me three complimentary drinks, which was a nice touch. The koalas at the rainforest sanctuary were beautiful, and it was really fun getting to pet kangaroos and snakes.
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Price per night fromS$ 178
Posted on Feb 18, 2019
YINGThe hotel room is large, the indoor facilities are complete, very close to the sea, although there is no beach, but you can take morning exercises along the coast. The city of Cairns is small and there are not many people, but every morning, many people who run in the morning on the beach will feel that their life is very pleasant. The hotel is not too far from the duty-free shops in the city center, and shopping is quite convenient. The service staff of the hotel was very good. We didn't arrive at the hotel when we arrived at the hotel, but we found us with a vacancy and gave us instant noodles for breakfast. It was very considerate. Overall praise!
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Price per night fromS$ 552
Posted on Sep 24, 2024
Guest User
The facilities are too poor. I live on the first floor and found that the blinds were not closed tightly at night, so all the light leaked in. The lights in the yard were so bright that I couldn't sleep all night.
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Price per night fromS$ 156
Posted on Feb 7, 2020
李
The only regrettable hotel in Australia and New Zealand.
Let me talk about the advantages firstly: it is close to the beach, only a few minutes walk, you can walk, no beach, and the sea water is cloudy. Walk to the city center for about half an hour and there are buses.
Besides the disadvantages: the hotel is old, the Wi-Fi signal is often not available, the room is crammed, the kitchen operation table is next to the bed, and you have to be very careful when washing. There was also a striking warning-1,000 fines for triggering a smoke alarm. The swimming pool downstairs was completely unused, with leaves and unknown objects floating in it.
The most frustrating thing is that the ants on the wall are all in the tea cup after returning for a while. At night I crawled into my neck!
Will not go again.
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Price per night fromS$ 115
Posted on Feb 17, 2018
Guest User
Overall it was a good hotel. Recommended for sightseeing. The facility was very clean and comfortable. I think the staff are very nice.
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Price per night fromS$ 113