Reef Palms Motel Apartments

The lady at the Front reception was rude when I arrived didn't get good customer service from her...room I payed for the night the curtains in the room was old and handing off the rod hot water won't come on straight away have to wait 8 minutes to get hot ( water nothing ) water pressure not good - when I spoke to lady at reception same rude lady about the hot water her and her husband come to my room knocked on door and spoke very rudely to me about my complete about the hot water - they even caused me of smoking in the room when I wasn't They both are very rude people ( ****** ) I will never book at that hotel again - I'm still waiting for my bond refund - it's been 8 days I'm not happy

Good location, and size of room,female indian/Asian reception staff was rude and accused me of smoking when i dont,very condescending, and dressed like she just woken from sleep,poor presentation for front of house,I suspect because they want to cheat you for the $300 smoking bill. I checkout same night purely because the female staff was extremely rude and did not feel welcomed hospitality is 0 out of 10.

Beware: They demand a $150 security bond when you check-in… many customers, including me, were caught unprepared and were very unhappy… especially how they already have your credit card information if there was damage to rooms. Also there are NO LIFTS, so I had to carry my luggage up 3 flights of stairs! Stairs were FILTHY!! As was the ‘green water’ pool Indian male at reception was extremely rude and abrupt to many customers, having an all-out yelling match with people in the room opposite me over a minor issue AND the female Indian receptionist was very rude and unwelcoming also… the staff (seems to be a family runny it) we’re generally very unhelpful and unpleasant DON’T waste you money on this place!!

Very enjoyable . Boutique motel in a quiet location , close to everything Very helpful staff I enjoyed my stay and will come back again May horton

very weird stay since some mass. with help from owner of hotel, we managed the staying in ok.

I originally book two nights at this motel: the night when we arrived and second night after visiting the great barrier reef. The first night we arrived around midnight. It felt wet and humid as soon as we walked in. We found out there was NO AC in the room if people leave the room. Think about how humid in the higher 20's in Carins! No surprise we found mold in the fridge, on the window, etc. The room smelt so moody that my younger daughter who has sensitive airway was unable to breath. We all needed to wear N95 masks to sleep through the night because we had no choice. The second day we had to spend over $300 for another hotel to spend the night--of course last minute and same day booking is always expensive. But I would rather spend this money rather than spending another night in this filthy hotel. Besides my younger daughter was coughing the second day. Nobody should sleep in that hotel filled with mold. When I told the owner about the mold issue, he shrugged his shoulder and did not feel serious about it. He told us it was normal to have mold in Carnes which was humid. I told him that in the US, his hotel would be shut down if there is mold because of public health concern. He told me it was Australia. There was no such as thing as mold remediation. Do not live in this filthy place. It is full of mold ! See my pic of the mold in the fridge!