Phuket Luxury Hotels

"Absolutely amazing! First off, the restaurant's food is excellent, and the breakfast is perfect for Chinese tastes. The best part is that you can order with pictures. And the scenery? No need to even mention it, it's absolutely stunning, as you can see from the photos. The sunset is epic, and the blue hour is simply divine. I've got pictures and videos, so check them out for yourselves!"

"Pros: 1. The hotel's interior is very ecological, like a rainforest, with a strong Thai ambiance. You'll see various small animals everywhere, and you can even feed fish during breakfast (note: this is on the north side; the south side is a more modern apartment block with a pool but no beach view, and it's NOT the independent Anantara Vacation Club, which is what they call the 'timeshare presentation' rooms). 2. The staff are very enthusiastic; they greet you warmly whenever you pass by, and cars will stop to let you cross. 3. The accompanying pool facilities are excellent and located by the sea. Someone will bring you towels and iced water as soon as you arrive. The private pools in the rooms use circulating saltwater. 4. Breakfast offers a wide variety of fruits, though other options are fewer. You can also order specialty noodles, various toasts, coffee, and Thai milk tea. It's quite geared towards a Western palate, and the dining environment is pleasant, overall good. 5. The Kids' Club staff are great, and children over four can be left in their care. Cons: 1. The surrounding area lacks amenities. Mai Khao Beach itself is quite remote, and the hotel's activities are just okay, so it can get a bit boring. The beach quality is average and not suitable for swimming. 2. The downside of the hotel's great ecological environment is the presence of various ants, bugs, and geckos. Be warned, they can climb onto the bed. 3. The water quality is poor. Even bottled water from 7-Eleven still had impurities after boiling, and I wouldn't dare drink the water provided by the hotel. 4. The hotel facilities are a bit old, including hair dryers, which are still the old-fashioned type. 5. I really can't understand why the minibar is chargeable. 6. Thailand's overall living standards (food, clothing, housing, transportation) are really far behind China. Several highly-rated restaurants nearby weren't very good; the roasted chicken at the pizza place was cold. The few places behind the Marriott are cheaper but the taste is mediocre. It feels like all the restaurants in the vicinity are much of a muchness. The most popular one, Kindee, is decent, but a round-trip taxi costs 100 baht, and I even found steel wool in my dish, sigh. In the end, we had to eat at the hotel's restaurant, where the food and service were good, but it cost over 300 baht per person, which isn't good value for money. It's baffling that several high-end hotels nearby don't even have a decent fruit stall or supermarket. The supermarket under Turtle Village feels like it's from the 80s. It really doesn't feel like the government wants to develop this area; it's worse than the neighborhood centers in our residential communities back home. The prices in peak season are a bit exorbitant; a two or three-day stay during the off-season for pure relaxation is enough. Finally, a complaint about Trip.com: Their attitude was great, but their problem-solving ability was poor. When issues arose, they kept saying they couldn't resolve them, but I managed to fix them myself by contacting the hotel directly. Subsequent compensation was only received after filing a complaint. However, I commend the customer service for their responsiveness. I hope Trip.com can improve their communication skills in the future."

"The Deluxe Rayan Suite we booked was much larger than we expected! The breakfast was so abundant that choosing a seat was difficult! A silent understanding is more precious than a thousand words. The best way to reach a destination is to let your heart find a place to rest!"

"Perfect in every way, quiet, relaxing, facilities, everything is impeccable, polite staff, attentive, very good service, delicious food, a happy stay. Very beyond words I feel that you are going to another very relaxing world, great."

"Our stay at Cassia Phuket was absolutely amazing! We stayed in the Loft Room, and the view of the lagoon and the beach from our room was simply breathtaking — it felt like waking up in a postcard every morning. The hotel’s location is perfect, with direct access to both the lagoon and the beach. One of our favorite parts was the complimentary ferry that takes guests across the lagoon to the beach every 20 minutes — such a fun and convenient touch that made getting around effortless. The atmosphere at Cassia is vibrant and welcoming, and the staff were always friendly, professional, and genuinely happy to help. The modern design of the rooms, the lively community spaces, and the stunning natural surroundings made our stay unforgettable not to forget mentioning pet friendly hotel. Cassia Phuket truly captures the best of relaxation, style, and island charm!"

"We really enjoyed our stay and we will come back The service is very good, staff speak good English and are well trained  Cleaning team was amazing. Views are incredible, pools very nice. I woukd say one thing to management team to improve, staff called us a little too much and it became anoying when we tried to rest. After check in, 2 times to inform us about checkout time, and to ask us what time we want the boat while we just booked it at the check in counter. The day of departure, Check out was 11.30 but at 10.40 I called the reception to ask for buggy. No buggy came, but the cleaning team ring at the bell twice in 10 min between 10.55 and 11.05 am, and received one call from reception. The overall experience was good and we will cont back again as we live in Phuket, but if they harass us again like this I won’t go back."