GGuest UserWe booked for three people (with an extra charge, of course). At check-in, the front desk said they'd provide an additional set of bedding and a sofa bed. I was initially quite happy, as their attitude was good. However, when we made the bed that evening, we realized there was no bedsheet. I called the front desk to ask for one, expecting it to arrive quickly. Instead, there was a lot of back-and-forth, and communication was impossible. Then, an employee arrived empty-handed and used a translator to explain that they could only provide a pillow and duvet, claiming this was already 'special service' for us. Excuse me, I paid an extra fee for the extra bed! They said the sofa bed doesn't have a dedicated sheet. Fine, I understand. Then just give me a regular sheet; I can make the bed myself. How are you supposed to sleep on a sofa bed without a sheet?! Their response was that an extra sheet would be charged. Speechless 😓. After an endless loop of discussion (it was already past midnight!), they very reluctantly brought one sheet, saying it was 'just this once' and they'd charge next time. What the hell?! I'm staying for four nights at 1000 RMB a night – and this is the service?! Later that night, I discovered the bathroom drain was also clogged, but it was too late, and I couldn't be bothered to contact them again. When we returned from sightseeing, I found that even the main bed wasn't made as well as my daughter makes her own bed at home… Is this a hotel 'feature'? And the coffee provided by the hotel didn't even have an opening; I couldn't get it open at all. This really soured my mood for the trip!
The only upside is that the room is very spacious, which I'm quite satisfied with. I just hope the service can match the quality of the hardware. Don't let such a great new building go to waste!
Show more