First, the good points: The location is great, and the hygiene is good. Overall, there was no mold or strange smells, the sheets and pillowcases were clean, and the mattress was a little soft but acceptable.
Now for some major, major issues:
1. The air conditioner vent blows directly onto the head of the bed (this is the case in every room type! You can see it in the photos the hotel provides). You can't adjust the fan speed or the direction of the vents! It blew so hard at night that I got a headache and couldn't sleep!
2. There's no one at the front desk from 12 AM to 5 AM! They can't resolve any of your problems!
3. If you feel cold because of the AC blowing on you, their solution is to tell you to turn on the dehumidifier (what's the use? Dehumidifiers also have a fan!).
4. When I said that because of the AC problem, they should give me an extra blanket (we had a double bed, but it was so cold, we needed two blankets to cover our heads and sleep!), the front desk told me an extra blanket would cost 30,000 Korean Won. (In the end, after I argued my case, the hotel did provide it for free).
5. There's a vent on the ceiling directly above the head of the bed that leaks even when it's off. I was sleeping and water started dripping down. The front desk's solution was to wipe it with a cloth, then turn on the vent for an hour and then turn it off. I had to go out in the middle of the night because the vent was so loud I couldn't sleep.
6. On the first day of check-in, the front desk told me breakfast could only be delivered to the room between 9:00 AM and 9:30 AM, and no other times. However, the next day, when I said I needed to check out early and wanted breakfast delivered at 8 AM, another front desk staff member agreed. If there isn't actually such a breakfast time rule, then this is a service attitude problem with the first staff member, who indeed made me feel very uncomfortable and discriminated against throughout my stay! If there is such a rule, it's very inconvenient for guests! Guests leaving early can't eat, and guests waking up late can only eat cold food, as the hotel doesn't provide insulation.
7. For breakfast, you can choose between Korean and ********* style. The first front desk staff didn't actively inform me about the breakfast options, and the next morning I ate seafood porridge, but I'm allergic to seafood. When I was checking out and picking up my luggage, I overheard the same front desk staff clearly explaining the breakfast options to Korean guests!
8. There are no blackout curtains. If you're sensitive to light and might wake up, be sure to bring an eye mask!
9. The air conditioner is very noisy, regardless of the mode. If you have trouble sleeping, remember to bring earplugs!
In short, I slept and ate poorly. That's all.
Original TextTranslation provided by AI
