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Posted on Jan 18, 2026|Superior Room
Guest UserBooked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).
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Price per night fromTHB 905
Posted on Jun 29, 2026
Guest UserHotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.
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Price per night fromTHB 2,612
Posted on May 19, 2026
Asma110Cosy and clean room. Helpful and communicative staffs. Provided variety of foods for breakfast buffet. Hotel located within walking distance to convenience store and many food/coffee stalls around. It was a liveliest night across the streets.
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Price per night fromTHB 529
Posted on Feb 25, 2026|Superior Room
NK.PLocation is perfect. 5mins walk to train station to go to Kuala Namu airport. Next to Center Point mall, many eateries, shopping and Lotte Mart is there.
Room is cosy and bed is comfiortable. It will be better if the air cinditioning in the room is colder, probably more regular servicing and cleaning the air cond is required.
Nice Chinese New Year deco in the hotel lobby and restaurant. Breakfast is goid with many varieties.
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Price per night fromTHB 965
Posted on May 18, 2026
Guest UserEverything was good, except for one thing: I booked two nights in a smoking room, but on the first night, I was given a non-smoking room. I only got a smoking room on the second night. Also, on the second night, my family and I wanted to use the pool at 7 PM, but we weren't allowed because it was being used for a wedding dinner. Even though the pool is supposed to be an amenity for guests.
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Price per night fromTHB 1,004
Posted on Feb 3, 2026
Guest User
We stayed here this time for 3 nights. We had stayed here a couple of times before. The hotel maintains its hospitality, warmness and courtious reception of customers. It was quite easy to check in and out. The staff from front desk to housekeeping were friendlyand warm. There are little things that should be paid attention to such as the menu for breakfast.. Although the spread is good but there should be some variation/changes. Overall staying here you get value for your money.
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Price per night fromTHB 871
Posted on Oct 8, 2025|Superior Double Room
西蒙子No hot water in the shower, a little bit seems dirty/ broken in the bathroom and it doesn’t give the feeling of real luxury, but for this price I think it’s very good still. You have a restaurant which is open 24/7 with friendly servers.
The pool is shared by hotel guests with people who pay for usage of the pool, looks clean enough.
Staff helped to bring luggage to the room.
The location of the hotel is good, it feels a little bit less developed around the hotel tho, but there is a nice mall nearby, maybe 5 minutes with the car.
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Price per night fromTHB 747
Posted on May 28, 2026|Deluxe Room
syafitri wardaniBesides being close to home, this hotel has been renovated and is now much more aesthetic. It has a swimming pool, a gym, and the breakfast is delicious. Highly recommended if you're looking for a great staycation!
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Price per night fromTHB 767
Posted on Mar 6, 2026|Deluxe Room
Sky Night 25Grand Sakura Hotel Medan is a comfortable and convenient place to stay, especially for families visiting the city. Located in a strategic area in the center of Medan, the hotel provides easy access to shopping centers, restaurants, and transportation hubs, making it very practical for travelers with children. The rooms are spacious, clean, and equipped with modern amenities such as air conditioning, flat-screen TV, minibar, and free Wi-Fi, ensuring a relaxing stay for all guests.
One of the highlights of the hotel is its friendly and helpful staff who are always ready to assist guests with their needs. The hotel also offers several facilities that families can enjoy together, including restaurants serving Indonesian and international dishes, a fitness center, sauna, and entertainment options such as karaoke.
Families will appreciate the daily breakfast buffet with a variety of menu options that suit both adults and children. In addition, the hotel provides shuttle services to nearby shopping malls and important locations, making it easier for families to explore Medan without worrying about transportation.
Overall, Grand Sakura Hotel Medan offers a pleasant combination of comfort, strategic location, and family-friendly facilities. It is a great choice for travelers who want an affordable yet comfortable hotel while spending quality time with their family in Medan.
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Price per night fromTHB 609
Posted on Apr 15, 2025
boon22
Affordable basic room but clean enough ( some ants though). Location is central within 20min walking radius of major malls ( Plaza Medan Fair/Sun/Cambridge), Damri airport bus ( in front of Plaza Medan Fair), family massage/reflexology outlets (Jl.Orion), and the popular medan cakes outlets eg ”bika ambon” (Zulaikha)/”bolu” (Meranti).
Car park is available with security.
However, the complimentary breakfast is only set without selection option.
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Price per night fromTHB 510