Hot Springs Hotels in Noboribetsu

When planning my first trip to Sapporo, I really wanted to include a hot spring experience. Naturally, Noboribetsu came to mind for hot springs, and that's how I found Hanaya while looking for a ryokan in the area. I'd seen reviews mentioning its location at the entrance of Noboribetsu made it a bit far, which wasn't an issue for us since we had a rental car. However, upon arrival, I realized it's not that far at all, and it's perfectly walkable unless it's extremely cold and snowy. The hot springs are separated for men and women, and the bath locations switch daily. Each gender's bath area has one indoor and one outdoor bath. Since the ryokan itself is small, if you time it right, you can often have the place to yourself. Maybe you'll encounter just one or two other guests? It's a genuine sulfur hot spring; remember to shower briefly before entering and keep towels and hair out of the water. You can't talk about a ryokan without mentioning kaiseki! We booked a stay for four people including dinner and breakfast, and dinner was kaiseki. It was served course by course, looked absolutely beautiful, and I found it incredibly delicious. For the price point, I was thoroughly satisfied. In the lobby, there are complimentary drinks available, including sake and beer, which you can enjoy as much as you like. Even though it's a small ryokan, they upgraded our room, and the staff were legendary for their kindness. It was a truly satisfying ryokan experience. I hope to visit again if I get the chance.

Excellent hotel. ◎ The location is super convenient, just a 2-minute walk from the Noboribetsu Onsen bus stop. ◎ The room was very spacious and well-designed, with a separate toilet, shower, and sink area, and plenty of storage space. ◎ The hotel itself has a bit of an older feel, but it's still very clean. ◎ The public bath (onsen) was incredibly relaxing, especially the outdoor sulfur spring bath. ◎ What's truly rare for the Noboribetsu Onsen area is that we didn't see any tour groups here, making it very quiet and perfect for those looking to relax and unwind.

The location is very convenient, as it is right next to the bus station. The buffet food is excellent, and there is a free-flow of alcohol. The meals are satisfying. However, I was assigned a room on the 10th floor, and the room condition is really old and worn out and not really pleasant. Better only choose the room types that are renovated.

The room is clean and got a plenty of space.  Offspring is very nice with a very good quality of water. The meal is not fancy, but it is tasty. 

I lived in Noboribetsu and this atrium, and I still prefer this one. If I go to Noboribetsu next time, I will stay there again. On the mountain Noboribetsu, pick-up service at 2:00 and 4:00 pm (pick-up at JR station) is available after booking with the hotel. The hotel is good, just don't like their public slippers (woven straw uppers). If you don't wear socks, you will feel a little sticky, but so is the flower atrium. The open-air style of the house is very good. It is relatively large. You can take a look at the snow on the pine trees while soaking in the hot spring. It feels very natural and much stronger than the open-air style of the flower atrium. I ate breakfast and dinner at the hotel, but it was really bad. This may be my own problem. I am not used to eating. The ice cream at the kiosk downstairs is delicious, you buy it every day, and it's easy to buy water. There is a small park in front of the hotel, the snow is very thick, you can play with snow, and there is no one. It is clean and very comfortable. A 15-minute walk from the hotel is the Noboribetsu ski resort. It is very convenient to play snow and there are very few people. In short, it is quite satisfactory.

I am writing to express my deep disappointment regarding the service I received upon arrival at your hotel on 5 May 2026. Our group stayed for 1 night, occupying 2 rooms for a total of 11 people. When I drove to the front entrance, I was approached by a staff member who spoke only Japanese. I politely informed them that I am a tourist and do not understand Japanese. However, the staff member repeatedly spoke the same Japanese sentence and showed visible signs of frustration and annoyance. Their facial expressions and hostile attitude were very unprofessional. Fortunately, another staff member arrived later and used English and gestures to assist us with the luggage and parking. As a guest, I felt disrespected by the first staff member’s behavior. Language barriers are common in travel, but getting angry at a guest is unacceptable. I hope you will take this feedback seriously to improve your staff training.