Hotels with Breakfast in Hat Yai

This was my first time staying here, and I came with my two daughters. We really liked it; the beds were super comfortable. However, the room layout was a bit odd, and the toilet paper holder in the bathroom was quite hard to reach. The towel rack was installed inside the shower, which was unusual. Also, the light switches were a bit confusing to operate. Overall, the room was good. The restaurant's buffet line was quite small, and the seating felt too cramped. The outdoor seating area was so close to the pool that the floor was constantly wet. I saw several people slip and fall. They should definitely put down non-slip mats around the pool area to prevent accidents. Regarding service, there should be staff monitoring the outdoor poolside seating during breakfast, asking guests if they need anything and ensuring their safety. For the sauna, there should be clear instructions on how to use it, as some guests might not know, as well as clear opening and closing times. The operating hours or temperature settings should be standardized (and not placed where guests can adjust them, as this could damage the equipment). As for the fitness center, it should open earlier, perhaps at 7:00 or 8:00 AM. There's also a bit too much equipment, making the room feel small and cramped, especially if multiple guests are using it at once.

Location wise good Accessible everywhere Next to Khrua Pa Yad restaurant Down side is no 7-11 around within short walking distance Front office hospitality not top notch as should be expected Anyways happy to stay in here with family Breakfast choices can be more diverse Toiletries are limited

This hotel was a pleasant stay for me. It is very clean and the location is super convenient as it is just opposite Central Festival Hatyai and next to Makro. Other popular tourist spots are also nearby within around 3KM and easy to get around by renting a bike or using Grab/Maxim. Service was great, we arrived early around 7:30AM just to drop our luggage and the staff were happy to keep it. They even allowed us to check in an hour earlier since our room was ready. Amenities were good and looked very nice although I did not have time to enjoy them as I was mostly busy food hunting. The staff were friendly, helpful, spoke decent English and some Malay and breakfast did not have many choices but was acceptable and suited my taste as a Malaysian. Sorry I do not have much pictures taken inside the hotel

Very nice location, nice parking places, clean, but water pressure was low, hope can improve it, other than that, good to stay here, will come back again😍😍

I recently had the pleasure of staying at Aura and I must say, it was an exceptional experience from start to finish. The moment I arrived, the warm welcome from the staff set the tone for a memorable visit. The check-in process was smooth and efficient, and the concierge was incredibly helpful with recommendations for local attractions. The room was beautifully decorated, spacious, and spotlessly clean. I appreciated the comfortable bedding and the attention to detail in every aspect of the room—from the modern amenities to the thoughtful complimentary touches. The view from my room was stunning, and it made for a perfect backdrop to unwind after a busy day exploring the city. Dining at the hotel was another highlight. The on-site restaurant offered a diverse menu with delectable dishes, each prepared with fresh, locally sourced ingredients. Whether it was breakfast or dinner, every meal was a delight and showcased the hotel’s commitment to quality and excellence. What truly set Aura Hotel apart was the impeccable service. Every staff member I encountered went above and beyond to ensure that my stay was comfortable and enjoyable. Their genuine friendliness and attention to detail made me feel like a valued guest. Overall, my experience at here was nothing short of fantastic. I highly recommend this hotel to anyone looking for a blend of luxury, comfort, and exceptional service. I can’t wait to return for another stay!

Always Stay in the hotel when in Hatyai. Friendly staff, good location and has safe parking. Only downside now is you have to park the car oppositie the hotel with security, guess the flood has cause the basement carpark damages. But be assured all staff are very helpful so not much concern.

I stayed at Subanan Resident in Hatyai and had a really good experience overall. The cleanliness is the first thing that stood out — the place is spotless, probably one of the cleanest I’ve stayed at in this price range. The service was also impressive. When I had an issue with the WiFi, I just gave them a call and the staff personally came over to hand me the code face-to-face. Check-in and check-out were both quick and smooth. Even on my first visit, the parking service was clear and well-organised, which made things easier. Location-wise, it’s not in the busy tourist area, which I actually liked. It’s surrounded by local houses, so the vibe is calmer and more relaxing. Within walking distance (about 4 minutes) there’s a Big C Mini, and a 7-Eleven about 7 minutes away. It’s a nice balance — not too far from convenience, but away from the tourist crowds and heat. As for amenities, they’re average. One of the rooms came with a Netflix account, while another didn’t, which was a bit inconsistent. Also, setting it up wasn’t the most straightforward — you need to switch between the TV remote and the Xiaomi box remote, which takes a little figuring out. Overall, if you value cleanliness, friendly service, and a calm local atmosphere over being in the middle of the tourist spots, Subanan Resident is a solid choice. Btw the coffee n tea pastries is just a cupcake and milo powder

Located a short distance from night market or eateries, as long as guests are aware that clocking minimum 500 steps before you find eateries. Hotel has cafe that serves food and drinks too. Ambience is pretty good. Room only has 1 bucket in washroom to throw rubbish. A little inconvenient. Room uses yellow light. Reception area has hotel souvenirs for sale too! Hotel staff are courteous and helpful in helping us locate local markets which we wanted to visit.

I would like to propose a new approach to the booking process. Regarding bookings, since I am using a Diamond-tier account, when I make a reservation for a guest or anyone else, it is not necessary for me to know the guest’s name at the time of booking. What matters is the booking number that we present. The guest who checks in can simply use their own name, as long as it matches their ID card or passport, that should be sufficient. There is no need for us to contact or disturb the guest just to ask for their name, especially since sometimes the booking may be made up to 12 hours in advance. Therefore, I would like to suggest that we improve this process by applying a Kaizen approach. Nowadays, we should prioritize convenience in the booking process. Booking should not require the guest’s full name in advance. I would also like to raise another point. In the airline industry, passengers can complete online booking and even online check-in, despite having very strict security systems. However, in the hotel industry, I do not understand why online check-in is still not fully implemented. Why is that? If you want, I can help you make this sound more persuasive (for a meeting or proposal) or shorter for LINE/chat 👍

The room is clean, the air conditioner is cool, but the TV and the kettle have problems and can't be used.