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9.7/10
Amazing
GGuest User⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay at Crowne Plaza Labuan Bajo, IHG
Our stay at Crowne Plaza Labuan Bajo was truly the best we’ve ever experienced. From the moment we arrived, we were welcomed with such genuine warmth and open hearts that it immediately felt like home. Every member of the team was exceptionally polite, attentive, and incredibly hospitable — the kind of service that leaves a lasting impression.
The location itself is brilliant, offering the perfect blend of comfort, convenience, and the natural beauty Labuan Bajo is known for. Throughout our stay, the staff went above and beyond to ensure we were comfortable and well taken care of. Their kindness and professionalism added so much joy to our trip.
Honestly, this is the best property we’ve had the pleasure of staying at, and I would wholeheartedly recommend it to everyone. Thank you so much to the entire team for the grand and heartfelt welcome — it made our stay truly special.
I would recommend this place to closest friends and family!
GGuest UserGood points
- Hotel is quite new and spotless, everything looks great and modern
- The breakfast was very diverse and of good quality, served on expanded hours 6:00-10:30
- The personnel is extremely kind and friendly
- We liked the breathtaking views and the two pools
- The day tour with the hotel boat was amazing, well worth
Areas for improvement
- WiFi is extremely slow and unreliable, connecting dropping constantly and making it impossible to stream content or do a work call
- There is also poor cellular connection hence my 4G card was of no help to solve this issue
- The two restaurants felt a bit “basic” and after a few days were a bit tired. An expanded and more refined cuisine would be welcome
- Despite hotel being quite new and everything looking great, the building itself seems of poor build quality as we could hear the people next door speaking, steps and noises from upper and lower floors, and even road noise from across the stress from the main door corridor
6631014****Facilities: Well-equipped and worth the price.
Cleanliness: Spotless, no need to worry much.
Environment: The Komodo 'ceiling' (meaning top-tier/best you can get), no need to compare; it's outstanding even in the off-season.
Service: Warm and friendly, always responsive, communication was smooth.
Although the food was mostly 'white people food' (Western cuisine), the quality was very good, and the flavors (both salty and mild) could still satisfy a Chinese palate.
Wishing the hotel great business and many more 'fish' (guests)!
GGuest UserWhat a fabulous resort ! The management is amazing, and so is the staff. Everyone is so kind and has a the best service attitude. Our service was personalised, e.g. the resort went out of their way to look for migraine medicine for my husband from the mainland when he.run out of it. We had to stay 3 extra days as we were unwell, despite a super busy season the resort found a way to accommodate us. The snorkeling off the pier is better than you could ever expect. Totally clear water, actually, you can watch sharks, sting rays and multi coloured fish pass by even without getting into the water ! The breakfast included is yummy, and there are plenty of dinner options. I would highly recommend this resort for relaxation - to anyone considering to travel to Flores/Komodo - a few nights here is a must ! Very good for families too. Thank you for the team of taking such good care of us.
GGuest UserIf you're scared of bugs, absolutely do NOT come here! I was at Katamaran for the first three days and wanted to switch to a place closer to the airport on the fourth day so I wouldn't have to rush for my flight. I found this hotel; it was very cheap and only a ten-minute walk to the airport, which was excellent and convenient. BUT! BUT! This hotel has 10 floors! And it has NO elevator! No elevator! My room was on the tenth floor and I had to physically climb all the way up! And then, from the moment you step foot into the hotel area, it's just covered in bugs! Black, multi-legged, long worms, like caterpillars but without the hair! There were dozens on every single stairwell! I was completely freaked out climbing the stairs, and the front desk said I couldn't cancel... I went outside and saw many families with kids! Seriously, do NOT choose this place! The kids would be terrified! There were so many bugs that I'm still getting goosebumps writing this review! If you're not afraid of bugs, then it's fine because it's very cheap, and the staff are very warm and enthusiastic. They helped me get rid of some bugs, but I was still scared because it was impossible to get rid of all of them. The 10th-floor suite I booked was genuinely cheap at 400 RMB. The room was huge, and the view was great, but I had to climb all the way up. I guess you get what you pay for. I won't be coming back to Komodo again; this was the most terrifying hotel stay I've ever had in Indonesia 🏨
AAndreaSem76Amazing resort, placed in a peaceful place without any noise, only the sound of birds and the monkeys that play and eat in the fruits tree. The staffs is very kind and friendly, ready to satisfy every your needs. Beautiful the restaurant that cook yummy dishes every day for lunch and dinner. Various and generous the breakfast. The room, I took Mountain View with private pool is simply amazing. All forniture are new and the room is wide and in a great position.
DDmitriiOAn excellent hotel where everything is thoughtfully arranged for a comfortable stay. The rooms and the entire property were very clean and well-maintained — everything looked neat and pleasant. The water in the shower was always running well, and there was consistently hot water, which is especially appreciated after a long day.
A special thanks to the staff: kind, smiling, and always ready to help — you can really feel that they care. We were especially impressed that they prepared breakfast earlier than usual for us because of our early tours — a small gesture, but it says a lot about their attention to guests.
At night, it was quiet and peaceful, nothing disturbed our sleep, and the room had a cozy atmosphere. The grounds are beautiful and green, clearly well looked after. We were very satisfied with our stay and would gladly recommend this hotel to our friends. Truly well done!
GGuest UserA bit far from the city, but it has an excellent clean pool and a beautiful, well-maintained, albeit small, hotel grounds. The views are lovely. The bungalow itself is beautiful, and the internet is good. Delicious food and friendly staff. The only downside is that hot water only lasts for 3-4 minutes, then it's just regular temperature. We were so happy with our stay that we extended our initial 2 nights by another 2.
GGuest UserWe slept well here and it was very quiet and good ac. Mosquito net helped as lots of them. Towels provided. We did get offered some banana pancake for breakfast, but had to dash so can’t comment, but:
The room looked very different to the photos
We arrived when raining and it was so slippery and dangerous in my opinion
WiFi is practically non existent in the room - can’t even send a WhatsApp
No hangers for clothes, so didn’t help with wet clothes when we arrived
The paint on the walls is clearly water based so anything you hang up or touch turns white - see photo
There is an incredibly steep hill to get here from the port, so recommend taxi or good shoes
Cold shower only
Overall, we have paid less for better accommodation in Indonesia and whilst basic and a decent place to rest our heads we couldn’t stay here again due to WiFi issues as needing to book ahead travel
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