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Posted on Jul 26, 2026|Classic King Room
Guest UserThis hotel feels like one of the more upscale options in Surabaya. The garden is absolutely beautiful, attracting many visitors who come specifically to take photos, and it has a rich historical background. The mattress in the room was very comfortable. The only minor issue was that the sink in the bathroom drained a bit slowly, which seems to be a common problem in Surabaya. The breakfast was incredibly abundant; I'd recommend setting aside an hour to enjoy it. Plus, it's right next to a shopping center, making it perfect for some last-day travel browsing. The hotel's spa is about 250 RMB for a 60-minute session per person, but it's really relaxing. Just a heads-up, check-in is only available after 2 PM.
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Price per night fromSAR 263
Posted on May 8, 2026
Guest UserArrived in Surabaya by train from Yogyakarta, and was scheduled for a volcano tour the next day. This hotel exceeded my expectations; I was very satisfied! From the lobby to the room, everything was impeccable, and the bedding was incredibly comfortable. A great experience!
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Price per night fromSAR 164
Posted on Jun 4, 2026
EvevaComfy hotel. Location was great. It's near the mall and restaurants. You can find everything around the hotel. The room was nice and clean. Great service. Breakfast was good with varieties of local dishes.
Extra star for the surprised cake inside the room when we check-in. Lovely lovely ❤️
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Price per night fromSAR 111
Posted on May 11, 2026
Bunda YuliaThe location is super strategic! It's close to all the popular food spots, and on Sundays, the street in front of the hotel becomes a car-free day, which makes staying there even more exciting.
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Price per night fromSAR 58
Posted on Jun 17, 2026
Peppa_WBumi surabaya hotel is a very pleasant hotel, many memories in this hotel. The staff is very friendly. And it's very helpful. The food is very delicious, it's highly recommended
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Price per night fromSAR 142
Posted on Dec 28, 2025
datinfashion
The grandcity mall is disappointing..
Empty ghost town
Nevertheless we can grab anywhere else.
Hotel is good, breakfast is great.
only suggestion give a little more space because no space to solat with large baggage. Space constraints.
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Price per night fromSAR 63
Posted on Apr 21, 2026
Guest User
MY HUSBAND AND I STAYED IN THE SUITE FOR 8 NIGHTS. AFFORDABLE HUGE ROOM WHICH IS A PLUS FOR OUR LONG STAY. WALKING DISTANCE TO THE MALL. BFAST FOOD WAS OKAY YOU HAVE YOUR CHOICE OF LOCAL FOOD AND WESTERN CHOICES. ITS A 4 STAR HOTEL, BASIC AMENITIES, NOTHING REALLY LUXURIOUS BUT DOES ITS JOB.
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Price per night fromSAR 88
Posted on Apr 8, 2026
Guest User
Very good hotel. The service and staff are some of the best i have seen so far. The taste of the food included in the breakfast is very good to. Rooms are clean and the housekeeping doesnt mess with your stuff when your not there.
The only stuff i can think of this hotel could improve on is stuff others mentioned before already:
Very loud traffic,some of the drivers think they are valentino rossi.. so some more soundproofing would be recommended. The airconditioning is ok in deluxe premiere and higher rooms,i booked a deluxe double wich ment me and my girl were being cooked alive but the staff upgraded our room to deluxe premiere for free wich was absolutely very nice of them. The water pressure is ok but could be a little higher. And the food despite tasting very good is being held warm on electri hotplates but they need to set these to a higher temperature for some of the food so that its still warm after it has left the kitchen.
Final verdict: 4.5 stars out of 5 and would recommend this hotel to others but as foreigner who struggles with indonesian temperatures i recommend you book a deluxe premiere or better room.
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Price per night fromSAR 89
Posted on Jun 28, 2026
_YT_
Located in the heart of Surabaya, about a 10-minute walk from the department store. On the way, you'll pass some great sports shops. A simple breakfast is included (you can ask the staff to fry eggs, they're delicious!). The two male front desk staff were unhelpful and immediately said they couldn't assist with anything (very passive problem-solving), but the rest of the female staff went out of their way to help us with our issues!
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Price per night fromSAR 73
Posted on Nov 24, 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Price per night fromSAR 72