Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Great
545 reviews
9.0/10
1 night
From RUB 4,962
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Latest Reviews for Genteng Hotels
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9.5/10
Amazing
SsliceoflifeThe hotel was recommended to me by a friend to understand Indonesia's colonial history better and it's a beautiful building, the staff are wonderful and the manager even stopped to chat to me. Even in the rain the gardens are beautiful and the room was incredibly comfortable. I loved my stay here.
Hotel near Tunjungan, Genteng 61.1% of visitors choose this area
Price per night fromRUB 6,114
9.3/10
Great
BBUGGERThis hotel is centrally located with plenty of eateries and major shopping mall Tunjungan Plaza within 5 mins walk away.
The breakfast buffet has a very good spread and the entire hotel was very clean and orderly. The service staff were very helpful and able to converse in simple English. This is a super value for money hotel to stay with the family.
Llily_830110On a business trip to Surabaya, I was lucky to find a relatively new hotel at a reasonable price. The room was decent, not too small for two people. However, I was really dissatisfied with the service. In the evening, I realized our room only had two bath towels and no hand towels, so I called the front desk to ask for some. The staff member who came asked for dirty towels in exchange. I explained I didn't have any dirty towels to give, I just wanted extra hand towels. The staff member said it wasn't allowed, claiming hotel policy states a room can only have two bath towels, and any additional ones would be charged. What??? I've stayed in so many hotels, and this is the first time I've heard of such an absurd rule. In the end, we had to make do with just the two bath towels. The front desk later called me to say they only had bath towels and no hand towels either... Additionally, the hotel provides two bottles of drinking water, and any more cost money. The room itself was acceptable, but the service is far from what you'd expect from a 4-star hotel. I hope they can improve.
CChristy RajanVERY POLITE AND PROFESSIONAL STAFF.
FOOD WAS OK
THE TOILET IN MY ROOM NEEDS TO BE LOOKED AT. i HAD TO ALLOW TGHE WATER TO FLOW FOR 23 MINUTES BEFORE THE WATER IN THE SHOWER BECAME WARM..
Hotel near Tunjungan, Genteng 61.1% of visitors choose this area
Price per night fromRUB 1,789
9.0/10
Great
GGuest UserThe room is quite spacious and offers a great city view. The Smart TV is available, but it only supports YouTube and Netflix, with no other streaming options.
The interior appears to need some refreshing, as there are visible signs of wear and tear on the wallpaper. The bathroom also requires more thorough cleaning; the bathtub water was yellowish, which was unpleasant.
Breakfast offers a wide variety of options, but the overall taste was average.
HHarryIDSGAffordable, modern and clean. Shopping mall is literally next door and selection of eateries are available in the surrounding. The building looks new and therefore modern and clean, however the room lacked soundproofing, you can hear any noise from the corridor and the surrounding rooms. Lobby is on the second floor, was confused when we reached. Parking is very limited, we were fortunate that we got spot to park, my guess you won't be so lucky during weekend or busy days.
Staffs are nice and helpful. Very near to the train station which is one of the primary reason we chose to give this hotel a try.
Hotel near Tunjungan, Genteng 61.1% of visitors choose this area
Price per night fromRUB 1,175
8.7/10
Very Good
II live to travelHotel staff not so warm and friendly. Some do not understand basic english. I was left standing for no reason. Only when i asked what am i waiting for, someone “jumped” in and served me.
Room was ok. Comfy bed. I slept well. But towels are were old with frayed ends. Gross.
Location is less than 10 mins to Tunjungan Plaza, a popular mall. Traffic is mad so crossing the road is challenging. No bottled water but rooms have pitchers to fill up water from Dispensers outside rooms. Good initiative.
GGuest UserStaff was friendly and the location is central. But the bathroom was smaller than on the pictures, tv had problems and the AC always blown cold air even when it was on 30 degrees. Asked for room change twice, they don’t allowed it
GGuest User📍Location
(+) Located in the city center, convenient access to many tourist spots in Surabaya. There's Indomaret next to the hotel, which makes it convenient too. Wisata Rasa, a recommend place to buy edible souvenirs (like almond crispy), is also nearby.
(-) I expected very walkable distance to Tunjungan Romansa, but it is apparently further away than expected. Still walkable but will take quite some time, and only walkable at night. Walking in the day is not very feasible due to Surabaya hot weather.
🏠 Room Facilities
(+) TV, desk, 3 electrical outlets, wardrobe with hangers, storage cabinet, safety box, air dryer in the bathroom, and electric kettle are available. Water gallon for refills is available outside the room.
(-) The lights in the room are dim, which makes the room unsuitable for work. Toilet issue is of low quality. No fridge. Cuttlery are provided with charge.
🏨 Hotel Facilities
(+) Great breakfast with various options, including local delicacies like lontong balap. There are board games, mini pool table, and foosball. PCs are available in the lobby, not sure if it works though. Can store luggage in the receptionist after check out. Toilets are available in the lobby.
(-) The hotel only gives 1 access card per room, even if I book a room for 2 people. Was excited to see congklak game but apparently the seeds weren't enough.
👥 Service
(+) Friendly staffs. Could ask for extra towel. Could request for specific housekeeping cleaning time.
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