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Posted on Mar 25, 2026|Business Room
desi lukmawatiBusiness Room 207 was comfortable, clean, and spacious.
Business Room 211 was noisy; I could hear the outdoor AC unit, which was very disturbing and uncomfortable. There was a humming sound, and the room was cramped for a business room – not recommended.
Breakfast: Lacked variety and felt haphazard.
Hotel staff were friendly and responsible.
Check-in and check-out process was easy.
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Price per night fromJPY 2,412
Posted on Oct 1, 2026|Heritage King Suite
Yizhuangfantexi
Hotel Majapahit Surabaya MGallery is absolutely stunning, though it might be a bit spooky if you're staying alone. Considering how long it's been around, the service and facility maintenance are quite decent.
Breakfast: The food quality is good, with a wider variety compared to hotels in Bali, and it's not just typical 'Western' fare.
Cleanliness: There are a few minor details that could be cleaner, but it's not a deal-breaker.
Facilities: The power outlets seem to be British standard. There's one adapter in the room that can convert to European standard. I recommend bringing a power strip as one outlet won't be enough. Also, the outlets by the desk are linked to the master switch by the bed, so they lose power when you turn it off (this is crucial to remember). I suggest using the outlets near the floor by the bathroom door, as they are not connected to the master switch.
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Price per night fromJPY 10,216
Posted on Jan 18, 2026
Guest User
Awesome, the location is strategic in the city center. It's perfect if you want to walk around the downtown area, and you can easily find breakfast places on foot. There's also a Family Mart nearby. Thank you!
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Price per night fromJPY 2,459
Posted on Aug 1, 2026|Champs Room Hollywood
KukuliThis is an excellent hotel. If you walk straight out, past Pizza Hut and over a footbridge, you'll reach the city's largest shopping mall. The mall is huge and has everything you could need. The hotel facilities are very good and clean, and the breakfast on the first floor is rich and delicious. If you want to stay in the city center, this is a great choice.
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Price per night fromJPY 4,564
Posted on May 4, 2026|Superior Double Room
Guest User
The hotel's location is excellent, really close to the mall. It's a bit old, but the staff are very welcoming and always quick to respond if you need help.
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Price per night fromJPY 3,902
Posted on Jul 29, 2026|Superior Twin Bed
Denniz-zhengIt was cheap and the location was great, less than a 10-minute walk to a big shopping mall. We booked it for two nights before our volcano trip, so we didn't really get much sleep. Honestly, though, a lot of things in the room were a bit run down. There was no hairdryer, the sink was clogged, and my travel companion's bedsheet was replaced with a very stained one, which we had to ask the front desk to change again.
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Price per night fromJPY 2,081
Posted on Sep 25, 2026|Deluxe King Room
Anil DhopeAria Centra hotel in Surabaya: Great Stay with Outstanding Service!
I stayed at the Aria Centra Hotel Surabaya for four nights. The location is perfect—close to all the interesting places in the city. The breakfast was very good, and the breakfast manager, Mr. Yoga, was incredibly friendly. He always made me a Cappuccino and informed me of the daily specials. The reception trainee staff Mr Ibrahim helped me booking Grab cab to airport with advanced features of Grab and facilities at reception are of a good standard.
My only feedback is that the linens, bedsheets, and towels look a bit old but the house keeping staff were too good.
Overall, my stay was very comfortable, and I highly recommend this hotel for its location and excellent staff.
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Price per night fromJPY 3,665
Posted on Apr 20, 2026
Guest User
The Life Hotel City Center is the first place I check everytime there is event placed at Surabaya Expo Center.
The location is excellent. The food is delicious. TV, air conditioner, water heater are working well. Cleanliness need to be improved more. But overall, this place is awesome!
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Price per night fromJPY 1,513
Posted on Nov 24, 2025
Anonymous User
Before I review I want to say all the staff were kind friendly and very helpful. If this review was about the staff you would have 100%.
My problem is with the fabric of the hotel. It is dirty , shabby and living in the past. The first entertainment hotel in the city. Looking at it it was probably the last time it was refurbished.
I feel that the staff put on a brave face and they are professional in their duties.
Entering my room the sheets were grey had holes and stained. If you use an external laundry and hire your linen someone needs to change your contract!! Grey is not white. The walls are covered in hardboard and are dirty. Shower and toilet ok. Fire door did not self close. Hole in the wall where the self closer keeps hitting it.
If this is a four star hotel it’s the staff who are keeping it there, a review though in my opinion would drop you to two stars at the best!!
The owners need to reinvest!!
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Price per night fromJPY 2,554
Posted on May 21, 2024
Hung Hiu TungA very cheap choice. Not much facilities provided by the hotel, for example no dryer, shampoo and bath gel. The room has locker, pretty small, my luggage doesn’t fit in, so I just place my suitcase outside the capsule. I think it’s okay because Indonesia is quite safe. Staff are helpful, check in and out is quick. Nice for an overnight short stay if you have a low budget.
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Price per night fromJPY 1,041