Boutique Hotels Koh Samet

"We stayed at this hotel during the off-season in July and were incredibly lucky with the weather – it was sunny! We arrived 2 hours early and were offered complimentary refreshing drinks. Since our room wasn't ready yet, we changed into our swimsuits and headed to the beach to relax on the sun loungers and enjoy the beautiful scenery. The hotel also has a fantastic, clean infinity pool where you can admire the sea, other islands, and passing boats. While our room was being prepared, we had time to swim in the pool and take lots of great photos. Our room was on the second floor, a 'tropical' room with a sea view. It was spacious, with a large TV, a coffee machine, and a big balcony featuring a bathtub, a small table, and two chairs. The bedding was lovely, and sleeping was a delight, especially with the sounds of nature drifting in from outside, as the hotel was surrounded by jungle. Breakfast was varied and delicious – you definitely won't go hungry. I'd like to give a special thanks to the staff; they were very attentive and friendly. When we checked out, they offered to call us a taxi, but we decided to walk as it was only a 20-25 minute walk to the pier, and the path was easy, with no hills or steep declines. We wish the hotel and its staff continued success. Thank you!"

"How do I even begin? The room itself was beautiful, but for HKD 2000 a night, the complete lack of service was just awful. Only one front desk staff member spoke a little English; the other understood nothing at all. I forgot my travel adapter, which was a huge problem because my child needed it for their milk and I couldn't charge my phone. The location is incredibly remote with absolutely nothing around, and the beach water wasn't very clear either. When I asked the front desk to borrow an adapter, they told me to take a taxi to the city center 7-Eleven to buy one! That's just terrible. For a HKD 2000 per night room, the service was worse than a 4-star hotel back in Bangkok, where they actually provide adapters for guests. Also, there's only one restaurant at the hotel, and the food isn't great, but you have no other options. I just think if you're trying to rebrand as a high-end establishment, you need to offer much better service. You shouldn't be delivering service levels akin to a standard hotel in Songkhla."