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Posted on May 29, 2024
Kate Thom
Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait.
The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay.
When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not.
If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in.
Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10).
The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English.
The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.
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Price per night from€ 148
Posted on Jul 2, 2026|Superior Double Room
Guest UserI am very disappointed with my stay at this hotel, especially considering the price and its 4-star rating.
When we checked in, I politely asked if it was possible to have a room on a higher floor. The receptionist responded rudely, saying, “No, you came too late. You should have come earlier.” This was surprising because we arrived at around 3:30 PM, and check-in starts at 3:00 PM.
After getting to our room, we noticed there was no hair dryer, even though one was listed as an in-room amenity. I called reception and was told that one would be sent up “in a moment.” We waited for over an hour, but nothing arrived.
The most frustrating issue was that the room lights kept turning off every five minutes, and the curtains would automatically close every five minutes as well. This made it extremely difficult to get anything done. We called reception again to report the problem, but the staff member struggled to understand what we were explaining. After repeating the issue several times, he simply said he would send someone to the room and then hung up. Another hour passed, and no one came to help.
To experience so many problems within just the first few hours of our stay was incredibly disappointing. For the price we paid and the standards expected of a 4-star hotel, the service and maintenance fell far below expectations. I hope the hotel improves both its customer service and its response to guest issues, as this was not the experience we were expecting.
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Price per night from€ 152
Posted on Feb 10, 2026
Thian Fern
Best location ever. It is right next to the Grote Market and just 2 mins walk to the Brussels Central Station. Close proximities to all the attractions and restaurant. The hotel is clean and well sound-proofed. The staff were very helpful with early check-in. I have left my necklaces in the hotel room before leaving brussels and wrote in to the hotel which replied promptly that they have found it and will arrange for the courier of my necklace to my home country. Really appreciate their help. The only downside is that they didnt provide indoor slippers. It costs 5 euros for a pair.
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Price per night from€ 137
Posted on Jun 23, 2026
Gracie3Location is generally good and a just few steps to Metro from where you could connect to Brussels Midi in around 20 mins. Near shops/small restaurants. Around 15-20 mins away from Grand Place which is my favourite historical attraction in Brussels, surrounded by many eating places and shops.
The lounge smells so nice, inviting.
Staff are friendly and helpful.
Clean, fresh-smelling simple room/toilet. Felt like Japanese themed. Good water pressure. Water may spill out of the cubicle as it is half open.You need to move to the left of the shower cubicle to ensure water wont splash outside.
Nespresso machine provided for coffee lovers like me. 4 pods free then buy the rest that you’d need for a fair price, I think. The table is quite small but they provided an extra stool.
Has a properly working air-conditioning system. Green-coloured wall panels, quite relaxing to the eyes. The space is adequate. Bed is quite comfortable. Ensure to put the “Do not disturb sign” as you may be awakened by staff cleaning the other rooms which happened after the first night. Windows couldnt be opened. Had a bit of sneezing during day 2 but room was serviced which helped a lot. A tablet was provided where you could request for extra amenities. It was very useful.
Was quite pleased to have stayed here. Will recommend.
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Price per night from€ 54
Posted on May 24, 2026
CansuqixingThis hotel is really old... Don't let the five-star rating fool you, it feels more like a three-star. The elevator is incredibly slow, from 1999! The furniture in the room is also very dated. The front desk sells bottled water in glass bottles for 8 euros a pop – ridiculous. As our Belgian client told us, the hotel's location is right between a safe area and an unsafe one. It's close to the light rail, but there's no elevator from the light rail station to the street level, which is quite annoying. Walking to the city center is fairly convenient though. For the price, it offers good value for money; other hotels in the same area are more expensive.
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Price per night from€ 102
Posted on Jan 11, 2026|Double Room
Guest UserAlways a super pleasant stay with an extremely friendly team. The rooms are spacious and spotless. A great bonus is continuous access to a bean-to-cup coffee machine, tea, and herbal infusions on all floors. Plus, I really love the neighborhood; it's full of cool cafes and restaurants.
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Price per night from€ 65
Posted on Jul 19, 2026|Classic King Room
Kiki.LeeExcellent location as we travel on the Eurostar, the hotel is literally at the station. Room was overall clean apart from one hair found on the ledge of the bath tub. The hot water on the first night was only like warm and gradually got colder. Hotel staff were nice, helpful and friendly.
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Price per night from€ 86
Posted on May 28, 2026|Twin Room
Guest UserHotel is in good location just 6 min walk from Brussels Zuid /Midi station and directly opposite tram stop making it a good base to stay for daily day excursions. Rooms were spacious but has very basic amenities like shower gel, shampoo and hand soap with tea and coffee facility. Drinking water station is in the lobby. No fridge or safe in the room and pillows too soft with no neck support. Reception staff service level can be improved. Good location made up for lack of amenities and service.
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Price per night from€ 70
Posted on Feb 24, 2026|Standard Double Or Twin Room
Guest UserHad a lovely one-night stay at Craves! The location in Brussels is perfect for exploring. The room was clean, comfortable, and stylish. I really enjoyed the vibe of the hotel and the staff were welcoming. A great choice for a short city break!
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Price per night from€ 59
Posted on Mar 19, 2026
Guest User
The hotel is very close to FlixBus bus stop! There is a police station and halal supermarket for Muslim community behind the hotel. The hotel should consider having 2 front desk workers at a time instead of just 1 person manning the front desk. When there are group of people talking and running around at the hotel room corridor, I couldn’t find the front desk person to solve the problem as there was no one at the front desk.
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Price per night from€ 14