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Posted on Aug 14, 2026|Classic Harbour View Room Twin
Anonymous UserI chose the Pullman Hotel for my Cairns trip this time, and overall, my stay was quite pleasant. The hotel's location is very convenient, close to the pier and major attractions in the city, making dining and shopping incredibly easy. The tropical garden design gives it a real vacation vibe, and the pool area is lovely; lounging by the water during the day, enjoying the breeze, was incredibly relaxing. The room was spacious, bright, and well-designed, making for a comfortable stay.
However, minor hiccups are sometimes unavoidable during travel. We encountered a small issue during our stay: an item went missing from our room after housekeeping. I was indeed a bit anxious at the time, as losing something while traveling can definitely dampen one's mood. Thankfully, Manager Lin from the hotel was very attentive upon hearing about the situation. She followed up promptly and efficiently, handling the matter with sincerity, and the issue was quickly resolved. This kind of timely and thoughtful service made us feel very reassured and highlighted the hotel's commitment to guest experience.
Overall, the Pullman's environment, facilities, and service are all top-notch. Although there was a minor setback, it was handled expertly, which in a way made the experience feel more humane and personal. Cairns is already a relaxing place, and staying here made the entire journey even more perfect. I would definitely choose to stay here again on my next visit to Cairns.
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Price per night fromIDR 2,485,673
Posted on Jul 5, 2026|Deluxe Two Double Room
Anastasia.TThe rooms were clean, but very small with low ceilings. Upon arrival, there was only one small carton of milk in the fridge, perhaps because the room was prepared earlier, for which I'm very grateful to the front desk staff. A big plus is the hotel pool, which has a sandy entrance on one side. However, the pool is shallow, so adults need to be careful not to scrape their feet on the rough bottom. Late check-out is available for an extra fee, which is very convenient if you're traveling with children and have a late flight. The airport is just 10 minutes away. Cairns Aquarium is nearby, and there's a large shopping center three blocks away. The promenade is two blocks away. Overall, it's good value for money, but don't expect perfect cleanliness or service.
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Price per night fromIDR 2,028,287
Posted on Jun 12, 2026|Standard Queen Room
Guest UserThe room was spacious and well-equipped with a microwave, cutlery, and a fridge. It's super close to both the ferry terminal and Cairns train station. There's a breakfast spot right opposite the hotel and a supermarket nearby, perfect for grabbing bread to heat up in the microwave. The front desk staff were really helpful, even assisting us with booking a taxi. The laundry facilities were fantastic, with large washing machines and dryers. Just a heads-up, the hotel doesn't provide slippers or toothbrushes, so remember to bring your own!
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Price per night fromIDR 1,995,617
Posted on Apr 20, 2026|Guest King Room
Guest UserWe had a wonderful stay and truly enjoyed every moment. We spent a lot of time by the pool, which was amazing and perfect for relaxing. The hotel staff were incredibly kind and attentive throughout our visit, making us feel very welcome. As a lovely surprise, they even gave me a gift for my birthday, which made the experience even more special. Without a doubt, I would come back again!
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Price per night fromIDR 1,938,444
Posted on May 24, 2026
Guest User
Afternoon, as I'm a regular customer, my stay at your accommodation is very customer caring which is why I feel more comfortable there. It has everything I required, especially when I'm on a FIFO that it can be very tiring for me to drive home to Yarrabah especially when you're sitting in a plane for an hour & a half. So be sure & ready for another booking for another overnight cap with the usual another Sunday overnight stay followed by another 2 night (Friday, Saturday) again, great work Team Balaclava Hotel for making my stay very comfortable, yours sincerely Cornelius.
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Price per night fromIDR 1,494,671
Posted on Aug 13, 2026|Bed In 4 Beds Female Dormitory (Clubside)
Guest UserThe staff were incredibly friendly. Also, I felt very secure and at ease knowing that a card key was required to enter both the hotel entrance and the rooms, which is a great security feature. The $10 dinner at the attached pub, which was pizza when I went, had a crispy crust and was absolutely delicious – I was extremely satisfied.
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Price per night fromIDR 427,438
Posted on Aug 29, 2026|Superior King Balcony Room
miho1005The location is excellent, about a 5-minute walk to the ferry terminal. There are also many supermarkets and restaurants nearby, and both the Kuranda Railway station and the weekend market are within walking distance. There were two Japanese women at the front desk when I was there. They were very kind and helpful, which made me feel at ease (though they might not always be there). The lounge space on the second floor was also great for taking a short break or organizing my luggage before leaving. I had a room with a balcony and could see a beautiful sunset. The facilities felt a bit old, but overall, I think it was a good stay. For Australia, it offered great value for money and contributed to a wonderful trip.
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Price per night fromIDR 2,325,043
Posted on Jun 16, 2026
Anonymous UserStayed for 2 nights with a friend. The staff were very kind and helpful! Even if you don't speak English, you can still communicate (there are Japanese-speaking staff too).
The room had small ants, so it might bother some people. However, the bed and bathroom were clean.
We arrived early in the morning and were allowed to wait in the guest room until our tour started!
I'll definitely stay here again.
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Price per night fromIDR 1,843,155
Posted on Jul 8, 2025
Kain7113
It is good to be able to check in 24 hours. The room I stayed in had a bathtub and was clean, so it was a room that could store hot water in the bathtub and use it.
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Price per night fromIDR 2,493,840
Posted on Feb 7, 2020
李
The only regrettable hotel in Australia and New Zealand.
Let me talk about the advantages firstly: it is close to the beach, only a few minutes walk, you can walk, no beach, and the sea water is cloudy. Walk to the city center for about half an hour and there are buses.
Besides the disadvantages: the hotel is old, the Wi-Fi signal is often not available, the room is crammed, the kitchen operation table is next to the bed, and you have to be very careful when washing. There was also a striking warning-1,000 fines for triggering a smoke alarm. The swimming pool downstairs was completely unused, with leaves and unknown objects floating in it.
The most frustrating thing is that the ants on the wall are all in the tea cup after returning for a while. At night I crawled into my neck!
Will not go again.
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Price per night fromIDR 1,350,376