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Posted on Jul 14, 2026
Anonymous UserThe hotel staff were incredibly kind and welcoming, making my stay even more enjoyable. The hot tubs were exactly as pictured—beautiful, spotless, and very relaxing.
The housekeeping was exceptionally thorough. Every detail of the room was kept clean and well cared for.
I would definitely recommend this hotel to anyone visiting Banff. Above all, the mountain-view balcony was an unforgettable experience. Waking up to such breathtaking scenery made my stay truly special.
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Price per night fromBRL 715
Posted on Dec 12, 2022
Guest User
Overall pretty good, underground parking was rough with little space an terrible parkers. Unfortunately there’s nothing the hotel could do about people’s driving skills. I would recommend this hotel but get back early and walk if you can if you’d like to have a spot for your vehicle.
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Price per night fromBRL 1,038
Posted on May 11, 2026|Hotel Room 2 Queen Beds
Guest UserWe had a great stay at Otter Hotel . It’s a 20 mins walk to Banff Town or get a complimentary Roam bus card during the stay from the hotel reception.
We had 2 dinners & breakfast daily at the Hotel only restaurant - Good Folk. Food is amazing , the serving staff are friendly & knowledgeable.
Love the hot tubs on the first floor overlooking the Rockies …
Will definitely return if visit Banff again ..
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Price per night fromBRL 1,060
Posted on Jun 22, 2026
Anonymous UserThis hotel is located at the far end of Banff Avenue, about a 20-minute walk from downtown. There are two parking options: you can choose to pay for parking in their lot, or use the free parking spaces behind the hotel. The room was comfortable, but the sink was a bit clogged, so the drainage wasn't very smooth. The breakfast was delicious. Overall, it was a good stay.
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Price per night fromBRL 643
Posted on Apr 28, 2026|Superior King Room
Guest UserThe hotel is a bit far from Banff Centre, but there's a bus stop right outside, and the hotel provides free bus tickets. We stayed in a room with a view and could see the snow-capped mountains from the balcony. The front desk staff were very friendly and helpful. However, I was disappointed with the housekeeping service; we stayed for two nights, and on the second day, our room wasn't cleaned, and toiletries and bar items weren't replenished. The air conditioning was also very noisy, and even though maintenance came to adjust it, there was no improvement.
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Price per night fromBRL 514
Posted on May 16, 2026
Guest UserReally enjoyed our stay here. The place was clean, cozy, and the staff were very accommodating from check-in until checkout. They even offered complimentary coffee and tea upon arrival which was such a nice touch.
What made our stay extra special was how they surprised our son with a birthday cake and restaurant credit for his birthday. Super thoughtful and truly appreciated. Thank you for making our stay memorable
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Price per night fromBRL 966
Posted on Jun 16, 2026
Traveller WinThe hotel feels a bit dated, but the room was spacious, neat, and tidy. The towels weren't sparkling white but were acceptable. My favorite part was the bathroom amenities—the shampoo, conditioner, body wash, and lotion were amazing! The only downside was the pool hours (9 AM - 9 PM); we got back past 10 PM and couldn't use it. It would be perfect if they could extend the pool hours.
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Price per night fromBRL 514
Posted on Sep 19, 2026|Mountain Cabin
Guest UserThe hotel is a five-minute drive from Banff town. They offer free bus passes, and the bus stop is right outside. You can transfer to other buses at the town center to reach nearby attractions. The room conditions are average, but the cleanliness is good, and it's very quiet. The price is moderate, making it a decent value for money during peak season. You might even spot some small animals in the early morning.
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Price per night fromBRL 514
Posted on May 8, 2026
Guest UserNice room, spacious with perfect Rocky Mountain and River view, just like a paint!
Have different hotel activities for us to join to understand more about the Hotel History and Banff, say Hotel History Tour, Twilight Walk.
* hope more quota can be added
There are different restaurants for our choices, I love The Rundal, Waldhaus, The Vermollion Room, all with good scenery at window seat.
*advance reservation via online is suggested
The yoga class, gym room, outdoor hot pool, indoor pool are also good for us to have some relaxation activities!
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Price per night fromBRL 2,251
Posted on May 19, 2026
XinqiaoEverything about this hotel, from its facilities to its service, was impeccable. The room was wonderfully warm, and all the other details were almost perfect. The kitchen was incredibly well-equipped, and the staff were exceptionally professional and friendly. I would definitely stay here again.
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Price per night fromBRL 692