Banff Park Lodge

The service here is commendable; the team is very efficient and helpful, which made my transit seamless.

Good location, convenient, near food & shopping Very clean & excellent service

Banff Park Lodge is at a central location, closed to the shopping and dinning area. The room is spacious, with a small kitchen area, equipped with a microwave oven

The room is spacious for 4 of us, very clean and modern. The lodge is very close to the downtown, we enjoyed walking everyday to explore the city center. The indoor pool is always busy, and our room location is very far from the pool so we didn’t try the pool, but I was happy enough to have a hot tub every night in our room after the activities. The view from our room is also beautiful especially when it snows. The lodge has a spa, a hair salon, an a ski shop. I checked the price of the gloves at their shop is very reasonable. The parking garage is very convenient (although we have to pay for it). The breakfast is good with reasonable price for kids. Some front desk staffs (one Filipino lady and one local) were not friendly but most of the staffs were nice and helpful. Easy check in and check out, they provided pre-check in via whatsapp and always checked us if we need anything.

Great hotel ! I have Stated here many times over the years! Furthermore the owners have made great improvement in the recent renovation. Good location but poor management (that’s why I have given it a low experience rating) Hotel bar has been closed for a while but not advertised when booking! This is a ski resort and we traveled as a large group (4 rooms) with mixed age group inc teens and kids so a hotel bar is critical for us! The fact that the main bar was closed and no apré ski drinks in the bar should have been advertised. Frankly I’m on holiday and without an operational / open bar I would have booked elsewhere! I was only informed via email after the free cancellation period was up which meant I loose money if I cancel and more so will be challenged to find elsewhere! I only found out after a email from hotel a few weeks before checking! When I challenged management via email, I was informed the bar area was moved to the restaurant, I said this is not acceptable and bar closure should have been advertised on booking … was told the above, and a sorry and subsequently ignored thereafter ! Not ideal as the restaurant is not a bar - more so it was pretty weird having drinks upstairs and more so when a few folk start to come up for dinner or the restaurant starts to set up for dinner buffet. Management did offer some of my party a credit, but not me and just ignored my concern.Shame really! I don’t want to take the good positive vide away from the hotel so would like to big up 1) reception staff- always great with a smile 2) house keeping - great job 3) restaurant staff - friendly and smiley (even though difficult trying to manage a so called bar and restaurant) in the same place 4) amazing refurbed pool