Stayed in this hotel a few times but this is the first time I booked the premier room.
The room was extremely cold even at maximum temperature if 30 degree. I had to switch off the aircon. The lighting outside the room is too dim. Likewise for the room as they used purple light for the front if the bed.
Time to upgrade your hair dryer. I had short hair and usually need less than 5 minutes to blow dry my hair. With this hairdryer even at maximum speed, it takes forever to blow dry the hair.
Looks like paying extra for room might not always be the best deal.
Hotel near Bandar Sunway,Subang Jaya100% of visitors choose this area
GGuest User2026.06.01
1st time booking at Sunway Pyramid Hotel. Great to stay here. The gym at the Sunway Resort at the Sunset Terrace was good and love it. It is super long weekend in Malaysia and couple with School Holidays for Singapore and Malaysia too. I believe Hotel should have open up additional breakfast kiosk at the ballroom to cater for the overwhelmed occupancy rate. 31st May 2026, we were surprised to waited in the long queue to get into Sunset Terrace for our breakfast. Staffs are really done their best to make sure everything is in order but food replenishment are slow. Should have improved in the area.
I had such a fun and memorable stay at Moxy Putrajaya, and the hotel perfectly lives up to its bold, playful brand vibe!
The lobby is an absolute vibe with its quirky decor—loving the iconic pink Beetle car installation, neon accents, and retro touches like the vintage-style phone in the rooms. It feels like stepping into a trendy, Instagram-worthy hangout spot the moment you walk in.
My twin room was compact but smartly designed, with everything I needed for a comfortable stay. The minimalist yet stylish decor kept the space feeling fresh, and the plush beds made for a great night’s sleep. The bathroom was spotless, with sleek black-and-white subway tiles and modern fixtures, and the open-concept layout felt surprisingly roomy. The retro phone by the bed was such a fun, nostalgic touch that really captured the hotel’s personality!
Location-wise, it’s unbeatable—right next to IOI City Mall, with direct access via escalator, making it super convenient for shopping, dining, and exploring Putrajaya. The staff were friendly and laid-back, fitting perfectly with the hotel’s casual, welcoming atmosphere, and the common areas (including the rooftop bar) were great spots to unwind after a busy day.
If you’re looking for a stay that’s equal parts stylish, convenient, and full of personality, Moxy Putrajaya is a fantastic choice. It’s ideal for travelers who want a fun, hassle-free stay with a cool, modern twist. 10/10, would definitely stay again!
Hotel near Bandar Sunway,Subang Jaya100% of visitors choose this area
GGuest User2026.05.17
We arrived early and requested for early check in, the staff is very nice and explained only the twin bed room available. We managed to check in at 1pm. Staffs are friendly, convenient to the shopping centre, restaurant and coffee house around. All facilities are well served.
Hotel near Klia/Sepang,Sepang100% of visitors choose this area
GGuest User2026.06.19
Overall, my stay here was excellent, with many details exceeding my expectations.
First off, the hotel's location is super convenient. There's a convenience store just a few steps downstairs, making it really easy to grab snacks and daily necessities. The room amenities are comprehensive, including a pot, microwave, and refrigerator, which is a huge plus for guests who like to prepare simple meals themselves. The bedding was incredibly clean and comfortable, made from soft materials, ensuring a great night's sleep. The hotel's security was also top-notch, with strict access control for entry and exit, making me feel very safe and secure.
The most satisfying aspect for me was the 24-hour Chinese-speaking service provided by the hotel—this was incredibly important to us! Whenever we had any questions, whether it was about local surroundings or how to use the room's facilities, the staff were able to respond and resolve issues promptly in Chinese, ensuring seamless communication.
Additionally, the rooftop outdoor pool and its surroundings were absolutely beautiful. In the evening, watching the sky and the distant villas from the poolside was quiet and relaxing; every photo taken was picture-perfect.
However, I do have a small suggestion for future guests: the bathroom area is a bit cramped and doesn't have a separate wet and dry area. Water tends to splash out during showers, often wetting the toilet paper nearby. I'd recommend stowing away the toilet paper when you check in. Also, personally, I felt the shower water wasn't particularly hot (though I might just be sensitive to cold), but it didn't significantly impact the overall experience.
All in all, this hotel offers great value for money and thoughtful service. I'd definitely come back if I have the chance!
This is my go to hotel whenever Im in Subang Jaya. Luv the peace quietness and impeccable service attitude of the team staff there. Bedding n pillows especially their sheets were so comfortable to sleep in. High Praise for their honest and professional Housekeeping Supervisor- Cik Alya when she notified the Front desk Manager who immediately called me of my precious belonging accidentally left behind in room after checking out. This made me trust the Mercure staff team even more to take care of the Guests well!
Hotel near Bandar Sunway,Petaling Jaya100% of visitors choose this area
GGuest User2026.05.21
Really new and very clean inside. Easy to check in, nice and cozy stay. With the great location near ss15 and this price, there's really nothing to complain about. The property management is also responsive. Their security guard even guided through my whole way into carpark to find my specific parking lot. Would come back again if there's next time. Only minor cons about this property is the drainage system of the shower is slightly slow.
The hotel offers good parking conditions for those traveling by car. The parking lot is spacious with plenty of spots, and the entry/exit routes are well-designed, so finding a space and leaving won't take much time.
There's also a public swimming pool in the area with consistent operating hours, providing a nice option for daily recreation and fitness.
The only noticeable drawback right now is that public hygiene maintenance isn't up to par. You occasionally see accumulated debris in the corners of the main roads, and the chairs and linens in the public rest areas aren't clean enough and need to be replaced. If you're staying for a short period, have high expectations for travel convenience, and aren't overly sensitive to hygiene details, then this place is an acceptable choice.
The check in was smooth & the room was clean. The breakfast was good with a lot of menu to choose from. The food was delicious except for noddle soup which was quite bland. The complementary amenities includes pool which is good & the best part is the gym facilities at the hotel. I’m a regular gym goer and this hotel provide voucher for Believe Fitness rather than having gym on site which is excellent because I can access full gym in the mall below. I love this part so much. Will definitely come again for staycation at this hotel.
Very Good
1021 reviews
8.7/10
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NNAMR..Good budget stay in Kuala Lumpur. The room offers a nice view and is comfortable for a short trip. The swimming pool is decent and well-maintained.
Check-in was smooth, but the room floor was slightly wet when I arrived around 3 PM, likely due to recent cleaning. One issue encountered was the safety lock, which suddenly engaged by itself and couldn’t be opened from outside. Thankfully, the maintenance staff responded quickly and helped resolve it.
Parking is available but comes with an extra charge.
Overall, still a value-for-money option with decent facilities, but there is room for improvement in maintenance and room readiness.
AAnonymous UserThe room was very comfortable, and the location was absolutely fantastic. There's a shopping mall right downstairs, which is super convenient. Plus, there are tons of great food options, coffee shops, massage places, and dessert shops all around, and they're all high-quality! Highly recommended!
Rrabbitcal1st time to Mossaz, previous one was Paxtonz. Difference is just amenities, very tiny details that'll make your stay a little nicer. I'll say Paxtonz is better. But all in still very very good value compared to hotel for the same price. Paid rm85/day for 7 nights.
- had sofa
- plug points on each side of bed
- bedside table each side
- toilet rack for clothes
- mini stove
- house key insert at the door instead of going inside to turn on lights
- wall decor
Parking whole day flat rate rm6. First 3hrs rm21, next 3hrs rm2. Tng/card accepted. 4 levels parking, plentiful. EV charge available too.
GGuest User1st time booking at Sunway Pyramid Hotel. Great to stay here. The gym at the Sunway Resort at the Sunset Terrace was good and love it. It is super long weekend in Malaysia and couple with School Holidays for Singapore and Malaysia too. I believe Hotel should have open up additional breakfast kiosk at the ballroom to cater for the overwhelmed occupancy rate. 31st May 2026, we were surprised to waited in the long queue to get into Sunset Terrace for our breakfast. Staffs are really done their best to make sure everything is in order but food replenishment are slow. Should have improved in the area.
砂砂拉越梦想家My flight from Taiwan to Kuala Lumpur landed quite late this time, so I decided to skip going into the city and instead stay overnight at the airport to get some good rest. I chose this hotel because it's very close to the airport, the price was reasonable, the room was clean, and the service was excellent. The next day, it was super convenient to catch my flight home. If you have some extra time, you can also take the free shuttle to the outlet mall and do some shopping. Terminal 2 has a wide variety of shops, perfect for buying souvenirs, grabbing a bite to eat, or even shopping for clothes. In the evening, we bought some fruit, chocolates, and yogurt to enjoy in our room. After a good meal and some restful sleep, our tired bodies, fresh off the trip, were recharged and ready to head home.
GGuest UserFirstly, there was no clear check-in signage or designated lane for guests checking in. The only signs I saw were for check-out and pre-registered guests. As a result, I mistakenly queued at the pre-registered guest lane and ended up wasting a considerable amount of time before realizing I was in the wrong queue. Clearer signage and better lane designation would help avoid confusion and improve the guest experience.
The hairdryer in my room was faulty. I had to contact the hotel multiple times to request a replacement, but I had to wait over an hour for the replacement to arrive. This unnecessary delay disrupted my schedule and caused me to postpone my dinner plans. I would have expected a much quicker response for a basic room maintenance issue.
For check-out, I called for the buggy service but had to wait more than 10 minutes without any sign of arrival. As I did not want to be further delayed, I eventually decided to walk to the lobby myself to complete the check-out process. This was inconvenient, especially considering that buggy transportation is one of the services provided by the property. During peak periods with high guest volume, the management should consider deploying additional resources and increasing the frequency of the buggy service to better accommodate guests and reduce waiting times.
TTomHeeThe bad: on the 2nd day of our 3 day stay, i went to eat breakfast at 8:20am. There was not much food left. I thought they will replenish. They didn't. The staff told me some 200 over had their breakfast and they finished the food. But I've paid for my breakfast during the booking.
Trip.com should seek a refund from the hotel
The good: the staff at the restaurant. She's very friendly and attentive. The chef at the egg station. He was kind and friendly to me. I've uploaded their pictures.
This hotel is very near to the MRT station. Don't follow Google to guide you to the hotel. When u step out of the mrt, the hotel is right in front of your. U don't need to make a big turn like the Google directed. Google is wrong!!
The breakfast for the 3 days are repetitive. So not worth.
The fried rice is surprisingly good.
MMahrleenConveniently located near the airport, making it a great choice for those who need to travel the next day and want to relax beforehand. The room was very comfortable and clean, and the bathroom was in good condition. Soundproofing could be better, but fortunately the guests were quiet throughout the night.
The hotel's real gem is the swimming pool. It is large enough to accommodate many guests and was exceptionally clean.
The only area that could be improved is the communication regarding the free shuttle service, including its schedule and the pick-up location at the airport. There was no information available in the app or on the hotel's website. In the end, we gave up and took a Grab instead.
For this reason, I am sharing the shuttle schedules and pick-up location here to help future guests.
TTonic GinOverall, the stay was quite good ❤️. The only downside was the really remote location. The room's cleanliness could also use some improvement; there were stains at the bottom of the trash can, which made me a bit worried about cockroaches 🪳.
TTuan93The check in was smooth & the room was clean. The breakfast was good with a lot of menu to choose from. The food was delicious except for noddle soup which was quite bland. The complementary amenities includes pool which is good & the best part is the gym facilities at the hotel. I’m a regular gym goer and this hotel provide voucher for Believe Fitness rather than having gym on site which is excellent because I can access full gym in the mall below. I love this part so much. Will definitely come again for staycation at this hotel.