5-Star Hotels in Sichuan, China

This hotel is located in the heart of Chengdu, at Tianfu Square, very close to Chunxi Road. There are also many shopping areas nearby. This was a family trip, and it was incredibly convenient to get around. The hotel service was excellent, especially the front desk staff. The bellhop even escorted us to our room and shared travel and food recommendations. They also kindly extended our check-out time. We had a very comfortable stay and highly recommend it!

The hotel's location is absolutely fantastic – super close to the subway, making it easy to get anywhere. There are tons of shopping areas and amazing food options nearby. The front desk staff and the housekeeping aunties were incredibly nice and helpful. I was planning a birthday surprise for a friend and got so much help from the front desk, the housekeeping staff, and everyone at the hotel's coffee shop. My friend got a huge surprise! Plus, there's the adorable dog, Lucky. This place really feels like my home in Chengdu~

The hotel was a pleasant surprise during our trip; the kids and our dog were very happy with it, as it had a large bathtub and a small garden. Since we were leaving very early the next day, our butler, Jiqing, thoughtfully packed breakfast and provided a lot of information on sightseeing and dining options. Leshan is a treasure trove of a city; besides the Giant Buddha, there are many other fun places to visit. I would definitely choose to cycle solo for a thousand miles again next time.

The environment here is fantastic, with pristine forest right behind the property. On clear days, you can even see snow-capped mountains across the way and behind us, though it's quite atmospheric even on cloudy days. It's truly untouched; we saw wild rabbits hopping around and herders' horses grazing nearby. The breakfast was delicious, and the yak hotpot we had for dinner was pretty good too. I also highly recommend exploring the village down the mountain.

The hotel's scenery is exceptionally beautiful, with a Chinese-inspired design and blessings extended to every guest. The courtyard is adorned with crape myrtle, pomegranates, and magnolia flowers, creating a sense of abundant beauty and prosperity. Flower-lined paths lead to picturesque spots, making every step a delight, and allowing one to forget all worries and simply immerse in the moment. The public hot springs are spacious, available both indoors and outdoors. The rooms are private villas, some with their own hot spring baths, and the温泉 water is natural radon spring water. The front desk managers, Helen and Li Yilin, were very attentive. I would definitely choose Fairmont Chengdu Hot Springs again if I have the chance; it must be even more beautiful in the autumn. This was a wonderful trip.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

Hotel was in a relatively good location. Within walking distance there are malls and food stalls. Opposite hotel was the Sichuan opera theatre. Recommended to watch at least once. Hotel is able to get the tickets at cheaper rates. For the two bedroom suite, it is suitable for family of 5 with 1 child inclusive. There is one master bedroom which is directly linked to the toilet with a bathtub. Other room and second toilet is separated. Kitchen is fully equipped with cutlery etc. detergent is also provided for the washer. Refrigerator has normal and freezer compartment. Balcony is locked but you can sign an indemnity form to open it. Slippers provided are of good quality and house keeping is good. Only downside is the different little issues for different room we stayed in like hot water tap not working. hotel is connected to a mall, the HK cafe there is recommended. Food is good. Also the bakery sells really good chocolate bun. You can find it right after u enter the mall through hotel lobby. The best thing of course was Tina, who always served with a smiling face and takes the initiative to add you on WeChat to cater to your queries whenever you need. she was also the one who helped to provide breakfast for our child whose breakfast was not included. The other lady who served us on the first night told us we had to pay. It was a very nice gesture from Tina. look for Tina if u stay here, she will be a great help. For the breakfast,it is not the most fanciful but sufficient. Food changes daily but some food type stays the same. They have a paper where you can order noodles, egg omelette, pancakes and waffles. It will be served to you directly so thats a nice touch. They even provide disposable cups for the coffee machine with lids so that you can bring it out if you are in hurry or needed more drink. On weekday and weekend breakfast, the crowd was just nice unlike some hotels where it feels overwhelming and overcrowded due to the huge influx of tourists and there is no need to worry about food running out. Only downside for us is we can’t differentiate the type of meat. We don’t eat beef but it doesn’t state on the labels so we had to ask each time we wanted to take meat or dishes with meat. It is easy to call for DIDI (their taxis) from the hotel. If you have 4 pax or less, hotel can call for you but more than that, you have to arrange yourself. Overall I would highly recommend this hotel to anyone who wants a comfortable stay. Definitely you can’t compare the price to a cheaper hotel. You are paying for quality over here.

The front desk staff always greeted every guest with a smile and patience, offering thoughtful service from check-in to check-out, which made me feel warm and secure. The cleanliness of both the rooms and public areas was impeccable; every corner was spotless, and the bedding and bathroom amenities were as good as new. The facilities were very comprehensive, from high-speed WiFi to a kettle, hairdryer, gym, and laundry equipment – everything you could need for daily life. The overall environment was quiet and comfortable, with soft lighting and a simple yet elegant decor that allowed me to relax as soon as I entered. Whether for business travel or a leisure vacation, this place offers a delightful stay.

The hotel is conveniently located just a 5-minute walk from the Jiuzhaigou scenic area entrance. Parking is also quite easy. They offer complimentary coffee in the lobby, and the service is warm and attentive. There are also four hot spring pools, perfect for unwinding after a long day. The laundry room's dryer is quite powerful.

The Xishang Hotel offers an amazing experience with attentive and prompt butler service. The food is made with fresh local ingredients and tastes authentic and delicious. The private hot spring is secluded and quiet, and the environment is tranquil and a great escape from the summer heat. Overall, the stay was very comfortable and I highly recommend it.