5-Star Hotels in Sichuan, China

This summer, I brought my family to stay at this hotel. It's located right next to Tianfu Square in the city center, making it super convenient to get anywhere. You can easily transfer between Metro Lines 1 and 2. Although it's an older hotel, the service is excellent. Before check-in, the hotel concierge contacted me in advance and arranged the room. During our stay, they also recommended local Chengdu specialties and must-visit spots. They even offered a late check-out for me, which was very thoughtful. Highly recommended!

I came to Chengdu specifically to relax and unwind. After visiting Mount Qingcheng, I returned to the city the next day and booked the Hyatt Centric Chengdu on a whim. It turned out to be an unexpected delight throughout my stay. I especially want to commend Xiaoyan and the several front desk ladies. Their service was friendly and professional. Check-in was efficient and smooth, and all my daily inquiries and requests were handled promptly and appropriately. They struck the perfect balance, avoiding unnecessary pleasantries and simply making me feel comfortable and at ease. The hotel's overall style is young and fashionable, with an excellent aesthetic. The public areas and guest rooms are designed to be clean and sophisticated, never feeling overly flashy or noisy, which perfectly suited my vacation and relaxation mood. The entire process from check-in to check-out was very pleasant, making for a great stay. I'll definitely prioritize choosing this hotel when I visit Chengdu again!

The hotel was a pleasant surprise during our trip; the kids and our dog were very happy with it, as it had a large bathtub and a small garden. Since we were leaving very early the next day, our butler, Jiqing, thoughtfully packed breakfast and provided a lot of information on sightseeing and dining options. Leshan is a treasure trove of a city; besides the Giant Buddha, there are many other fun places to visit. I would definitely choose to cycle solo for a thousand miles again next time.

The environment here is fantastic, with pristine forest right behind the property. On clear days, you can even see snow-capped mountains across the way and behind us, though it's quite atmospheric even on cloudy days. It's truly untouched; we saw wild rabbits hopping around and herders' horses grazing nearby. The breakfast was delicious, and the yak hotpot we had for dinner was pretty good too. I also highly recommend exploring the village down the mountain.

Facilities: The hotel facilities are very comprehensive. Hygiene: It's very clean, so I felt comfortable letting my child play. The hot spring tub can also be filled with fresh water just for you. Environment: Excellent. Service: The butler was very helpful and responded promptly to any issues.

My overall stay was a mixed bag. While some staff members provided commendable service, there were serious privacy violations and significant safety and hygiene issues. I'd like to specifically commend Kari, Vincent, Emily, and Sophie. They were patient, responsive, and provided professional and attentive service, which greatly enhanced our trip. A special shout-out to Vincent; despite being a manager, he drove us around in the sightseeing buggy and even took us to a different location for a taxi, ensuring we got there comfortably. My service rating is solely for these staff members. However, some unacceptable problems arose: The breakfast hygiene was concerning; we found hair in the food. For a high-end hotel, such hygiene issues are inexcusable and raise serious food safety concerns. The privacy and security in the guest room were severely compromised. While someone was still in the room, a staff member knocked only once before immediately pushing the door open and looking directly towards the closet area. This was a grave infringement on guest privacy and a serious breach of security. When paying for a hotel room, guests are entitled to basic privacy. This incident was so severe it warranted calling the police. I felt a complete lack of security throughout my entire stay. The hotel's hardware and views are good, but the room management processes, breakfast hygiene, and staff entry protocols urgently need a complete overhaul. I would not recommend this hotel to travelers who prioritize privacy and hygiene. I hope the hotel takes this incident seriously, strengthens all-staff training, and prevents other guests from experiencing similar situations.

This hotel is really great! The location is fantastic, super convenient with a shopping mall right downstairs. Food is never an issue with plenty of options both in the mall and at nearby restaurants. The Sichuan Opera House is just across the street. The facilities are excellent too; the washing machine is a washer-dryer combo, and the pool is very clean and well-maintained. They even have a pickleball court and a gym. While the breakfast selection might not be as extensive as some other 5-star hotels, the quality is good, and they offer fresh-squeezed juices, which we really appreciated! We had an overnight train at 7 PM, and the hotel kindly extended our check-out until 2:30 PM. After checking out, we went for a swim, showered, grabbed dinner at the mall, and then headed for our train – it was perfect! This was, by far, the hotel my family unanimously liked the most on this trip.

My overall experience at this hotel exceeded my expectations. The location is excellent, making it very convenient for taxis and public transport, with plenty of dining and shopping options nearby. The front desk staff were warm and attentive, handling check-in and check-out efficiently, and responding promptly to any requests. The room was spotlessly clean and bright, with no strange odors. The bed was soft and comfortable, perfect for unwinding after a long journey. The water pressure in the bathroom was stable, and hot water came quickly. The air conditioning worked very well. The soundproofing in the room was good, ensuring a quiet night's rest. The hotel facilities were well-maintained, and the overall environment was clean and comfortable. The price was reasonable, offering great value for money, making it suitable for both leisure and short business trips. My entire stay was pleasant and hassle-free. I'll definitely choose this hotel again next time I'm in the area, and I highly recommend it to everyone.

For my trip to Jiuzhaigou, I ended up choosing the family room at this hotel. It's the third closest hotel to the park entrance, less than a 10-minute walk, so you don't have to worry about getting stuck in traffic. The large hot tub was a nice bonus too. Breakfast was just okay, but the room was clean and there's a laundry room available. Overall, I think it's a pretty good hotel for the Jiuzhaigou Valley entrance area.

The hotel is not far from Huashuiwan Hot Spring Town, built by the roadside, making parking convenient with a dedicated underground parking garage. There are two accommodation buildings. The price is a bit high, but the environment is quite good, though there's not much to explore in the surrounding area. The room was spacious, although the walls were a bit dirty. The hot springs are great, with about 10 pools built along the river, plus a sauna room. There's also an outdoor swimming pool. Overall, the facilities are complete. Breakfast was very rich with a wide variety of options. The jam tasted homemade, which was a pleasant surprise – they even provided a butter knife, which many larger hotels don't! It would be a pretty good deal if the price were under 500.