5-Star Hotels in Delhi, India

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

I had the absolute pleasure of staying at Maidens Hotel, Delhi with my wife and our 17-month-old daughter, and it has truly been the finest hotel experience I’ve ever had. From the moment we entered, the entire team made us feel like family. Every staff member is courteous, warm, and genuinely hospitable. The front desk is always welcoming with a smile, and I’ll especially remember Aijaz, who greeted us so kindly, and the GM, Prachi, who personally extended her warmth. Housekeeping, security, restaurant staff and every single person here has a helping mentality that sets this property apart. Our room was nothing short of spectacular; spacious, beautifully maintained, full of thoughtful amenities, and carrying a fragrance that instantly makes you feel at home. We had a luggage room, a drawing room, and a wonderfully decorated washroom. The welcome fruits and cakes were such a delightful surprise, something very few hotels still practice. There was even a little cutey bed prepared just for our daughter, which melted our hearts. What touched us most, were the gestures for our little girl. Housekeeping left her personalized cushions and adorable plush toys; ‘act of kindness’ that go far beyond duty. Seeing her cuddle up with a cushion embroidered with her name, and play with the toys thoughtfully arranged on her bed, was pure magic. These are the kind of memories we’ll treasure forever, and I’ll make sure she knows how dearly she was cared for here when she grows older. The dining experience was equally outstanding. Executive Chef Jashan Arora is beyond my praising capacity, a beautiful mind whose generosity and care cannot be overstated. Jashan even stood there during our departure, a gesture that shows the depth of his character and the heart he puts into his work. He personally ensured that our baby’s meals were made exactly how we wanted, often even better, and the dinners we had were delicious. The buffet breakfast was served alongside a green lawn where I had morning walks with my daughter, a picture-perfect start to each day. This heritage property itself is breathtaking. Maidens Hotel has preserved its timeless architecture and charm so beautifully that every corner feels picturesque, walking through it is like stepping back into history, yet with every modern comfort in place. There is truly nothing I can complain about here. If anything, my only regret is that I couldn’t do anything for the people who made our stay so memorable. To Jashan, Aijaz, Prachi, Ayushi, the restaurant team, housekeeping, security, and everyone else, you have my heartfelt gratitude. This hotel has set a standard that others should learn from. It is, without doubt, the best hotel I have stayed in, and I look forward to returning again. Until then, I’ll miss you all dearly.

Excellent value for money. The hotel is about a 10-minute taxi ride from the airport, located in the Aerocity area, which is bustling with hotels, restaurants, and shops. The area is clearly expanding. The rooms are spacious and well-designed, and also very well soundproofed. Breakfast is good, fresh, and plentiful. The staff are friendly.

Convenient hotel for a stopover between flights, close to the airport. You can get there by metro (one stop, about 20 rupees) or by Uber for around $3. A taxi can also be arranged and paid for at the hotel desk, though it will be more expensive. The staff are friendly and helped resolve an issue with extending the stay. The room has everything necessary: a bed, air conditioning, and amenities. If you have some time, you can visit the outdoor pool. If you don’t want to gamble with the nearby scam hotels, this is a very good option, although the price is not low.

I stayed here for 6 nights. The hotel is quite outdated and in need of refurbishment. The room was spacious, and they provided complimentary water generously. However, the elevator was very slow, and it took a long time to go up to the room. Unfortunately, the front office team was not helpful at all. I felt they were quite new. They arranged my car going to Taj Mahal 30 minutes late, and the front office staff insisted that I was mistaken. It was very frustrating because I had proof and a message sent to the concierge requesting the car at 5:00 AM. I ended up calling the Night Manager to report the issue. The saving grace was the hotel driver (Ardos—apologies if I spelled his name incorrectly), who provided excellent customer service. He was very good and made sure I was comfortable throughout the journey. He is a wonderful staff member who truly goes above and beyond. He was very helpful and kind. Someone like him should be well taken care of by the management. Kudos to him!

Room Very clean! Bed and pillows are comfortable. I chose one that’s far away from the lift, and on high floor with a city view. It was very quiet, and nice natural light! Shower and toilet were very clean. Strong powerful shower with very hot water available. Amenities Impressive that there’s a cafe that’s opened 24/7 downstairs that serves coffee, pastries and cakes. Gave a very good option in the middle of the night, and early morning should you need to grab something fast for an early morning flight. The coffee was good. Lovely swimming pool, meant to try it out. Location Excellent location only about 7 mins walk from the main shopping complex and restaurants. Very decent restaurants available there and the food court provides wide variety. I tried out a restaurant this time and it was lovely. Service House keeping - was very good. Early evening the team knocked on my door, very pleasant, and asked if I had any needs. Very thoughtful, and they tried best to make me comfortable. I had an enquiry about the smart tv functions. The gentleman came promptly, and was very helpful. Airport pick up Raju was very prompt, polite and friendly. Thank you! Especially appreciated that the pick up arrangement just had a sign of the hotel, vs having your name displayed on a big sign, which isn’t the case with many other hotels. Very thoughtful. (Others: Don’t really need two tables in the room. If it can be replaced with a couch/ sofa would even be better.) Overall: very comfortable stay, friendly staff, and will come again. Thank you!

This hotel location is 100% ideal but more than that is the service & hospitality. Sauraub front desk manager is incredibly accommodating & always ready to find prompt solution to any issues. As I was not happy with the room that was given even though I booked & paid for a nicer one, he immediately understood my valid concern & found a solution on the spot. Restaurant staff & food (many choices in buffet) are outstanding & my compliments to the chefs & management of the restaurant. Always a smile & always ready to assist. Great training & congratulations for a job well done!

I had a wonderful stay at the Pullman New Delhi Aerocity. The hotel is conveniently located near the airport, making it perfect for transit travelers and business trips. The rooms were modern, spacious, and very well maintained, with comfortable beds and great amenities. The staff provided excellent hospitality throughout my stay and were always professional and welcoming. The breakfast buffet had a wide selection of delicious food, and the dining experience overall was impressive. I also enjoyed the relaxing atmosphere and the hotel facilities, especially the gym and pool area. Overall, Pullman Aerocity offers a luxurious and comfortable experience, and I would highly recommend it to anyone visiting New Delhi.

Stayed at Andaz Hyatt Delhi and had a very pleasant experience overall. The hotel has a resort-style atmosphere that feels relaxing despite being in the city near to airport, and the service throughout the stay was consistently good. Security was also reassuring, making the environment feel safe and well-managed. The room was spacious, comfortable, and well-designed, the sliding full size mirror between bathroom and bed is a plus point. The room is equipped with day and night curtain. However, there are a couple of areas for improvement — the bathroom floor can be quite slippery and would benefit from better anti-slip measures, and the breakfast area tends to get very busy, resulting in queues for tables during peak hours. Overall, still a very enjoyable stay with strong service and comfort. 🙂

The hotel is literally right next to Janakpuri west metro station. Staff were very forthcoming. Rooms are clean and have a safe, mini fridge and iron. There is a small shopping complex next to the hotel.