5-Star Hotels in Hubei, China

The location is unbeatable. It's right next to Lihuangpi Road, and the Bagong House is just beside it. Jianghan Road Pedestrian Street is a 20-minute walk away. The young lady who checked me in, the security guard at the entrance, and the young man who checked me out (not at the front desk) were all incredibly nice. The downside is that there's no parking lot, no parking spaces at all. Parking was extremely difficult, which made me hesitant to drive out during my two-day stay. I ended up taking taxis every day, which was very inconvenient. Also, the air conditioning in the room wasn't working well. Someone came to check it, but couldn't find any issues, and it was just too hot. The hot water was also very problematic. When I got back at midnight, if I only turned on the hot water for a shower, the flow was incredibly weak. If I added a little cold water, the flow would improve slightly, but then the water temperature would drop, which was very inconvenient. Showering was particularly uncomfortable these past two days. The hotel is old, and its facilities are outdated. Even the elevator requires you to swipe your card and then press a button; most hotels now just take you to your floor directly after swiping.

This hotel is extremely convenient, being very close to the airport, which made our travel much easier. At the beginning of our stay there were a few issues and we had to change rooms twice, but the customer service was excellent throughout. The staff were patient, responsive, and genuinely helpful in resolving everything quickly. The amenities were a big plus the gym was well-equipped, and the free laundry service was very convenient. Breakfast was also a highlight, with a very good buffet offering plenty of options. Overall, despite the initial hiccups, the great service and facilities made this a very comfortable and enjoyable stay. Would happily stay again.

The hotel is very close to Metro Line 7. The room has a good view. You can see the lake. The lake is downstairs. You can go to the lake at night. The hotel is very close to Wansongyuan Snack Street. Wansongyuan Snack Street is very famous in Wuhan. There are many delicious foods. I checked in for crayfish, hot dry noodles, duck neck and lotus root soup... They are all very good. The hotel service is also very good. The child got greasy all over after eating crayfish. I asked the front desk for detergent, which was delivered to the room quickly. The hotel bar has free drinks, and the front desk also has free water and drinks. The hotel service staff are very friendly. There is no uninterruptible power supply at the bedside of the room I stayed in, so it is not convenient to charge the mobile phone at night.

Due to a flight issue, I booked this hotel last minute. It truly exceeded expectations; the room was very spacious and the bedding was super comfortable. Everything was up to Sheraton's standards, and the lobby on the first floor was also very grand with great design. The staff (young ladies) were enthusiastic. One evening, while dining at the coffee shop on the first floor, my child accidentally spilled an entire bowl of braised pork rice on the carpet. A male server immediately came over and, with gloves on, cleaned it up from the floor. Deliveries from outside were brought up to the room by robots. One time, when the robot was busy, a staff member personally brought the order up, which is a great touch since many five-star hotels require you to go down and pick it up yourself.

I stopped over in Wuhan for a night and the accommodation exceeded my expectations. We checked in smoothly with our pet, and there were no additional charges. The hotel did a great job assigning our room, and the soundproofing was excellent. It was the first time my dog slept so soundly outside of our home; she didn't spend the whole night on guard. We kept our dog in a stroller in the public areas. While the hotel is pet-friendly in that it allows pets, there's still room for improvement. For example, the pet bed provided isn't very useful, as most pet owners know that pets won't readily sleep in an unfamiliar bed with unfamiliar scents. Perhaps a pet playpen would be better. Providing pet pads, diapers, and even pheromone sprays for anxiety or flea/tick sprays would truly make it feel pet-friendly. Nevertheless, I'm happy to see that brand-name hotels are gradually opening up to and improving their pet policies, and I believe things will only get better in the future. Aside from the pet aspect being quite satisfactory, I really need to complain about the hotel breakfast. I arrived at the restaurant around 9:45 AM, knowing the hotel was full and breakfast would be crowded, so I specifically tried to avoid peak hours. When I got to the entrance, both the hostess and manager were looking down, and there was no one to seat us. All the trays were empty, and people were scrambling to find plates. I didn't see any service staff in the dining area; it was the head chef who brought out the plates. The food was cleared very quickly by 9:55 AM. I asked an employee who was clearing the food for a main serving spoon to eat my cereal, and she told me they only had ceramic spoons, and that the stainless steel ones were only for the serving counter. The Americano coffee machine at the coffee bar only filled cups about 60% of the way. The restaurant manager really needs to contact the supplier to adjust the machine. What I also can't understand is why the omelet station, which is a key QA check for the Marriott brand, has been changed. There are no more omelets, and although they made sunny-side up eggs, I'm still a bit confused. I've never stayed at a Sheraton before, so perhaps the standards are different? On a positive note, I want to praise the chef at the noodle station. She was incredibly enthusiastic, and the beef noodles were delicious. Even though it was close to closing time, she maintained her warmth and enthusiasm, which was really lovely. However, there's a small detail: the chopsticks provided for eating noodles aren't ideal for picking up the noodles. I observed that most guests were business travelers, and it's very easy for soup to splash onto their clothes. Because of this, I didn't finish my delicious beef noodles.

Extremely satisfied with my stay at the Shangri-La Hotel Wuhan during this trip. I booked a Horizon Club room, which offered all-day drinks and snacks, plus afternoon tea. Room service was also excellent, with daily housekeeping (more than once a day). The hotel's location is superb, just a few steps from the metro station. Exiting the hotel, you're right on Kaoxiong Road and Taipei Road, which are lined with small restaurants and coffee shops – perfect for a city walk. Baodao Park is also nearby, great for an early morning stroll. Turning left out of the hotel, you'll find MixC World just a short walk away, which is super convenient. All in all, it was a very satisfying stay.

The environment is fantastic, perfect for a family trip. The butler service is excellent, and the food is incredibly delicious, they even deliver it to your room, which is a big plus. The cleanliness is top-notch, making for a very comfortable stay. Plus, it's pet-friendly, which is awesome!

What I loved most about my stay was the unbeatable river view from the room and the breakfast buffet. The floor-to-ceiling windows in my room offered views of both the Yellow Crane Tower and the Parrot Island Bridge simultaneously – the majestic Yangtze River scenery was truly stunning. The breakfast was also excellent, with a wide variety of high-quality dishes that left me feeling very satisfied every morning. Additionally, the hotel staff were all warm, friendly, and proactive in their service. Overall, both the soft services and the hardware live up to the Hilton brand. My only minor complaint is that the central air conditioning might be a bit old; the temperature couldn't be adjusted, and having only one setting isn't ideal for older guests or children. It would be perfect if the central AC could be upgraded.

I came to Wuhan for Chinese New Year and stayed at the Qingshan New Century Hotel because my friend lives nearby. It seems like a new hotel, and all the facilities are excellent. The breakfast was also very rich, and the staff were all incredibly friendly. My only complaint is the open-plan bathroom, which I really didn't like, but that's a design issue. The hotel service was fantastic, and they even offered a shuttle service to Wuhan Station, which was a pleasant surprise.

For the past few years, I have traveled to Wuhan at least once a year, and every single time I choose to stay at Royal Grace Hotel. For me, it’s more than just a hotel — it feels comfortable and familiar, almost like a home away from home. One of the main reasons I keep coming back is the exceptional care and attention I receive. Before each trip, I always message the manager, Coco, to let her know about my specific needs, such as having large-print labels on the shampoo, conditioner, body wash, and other amenities. She consistently takes care of everything before I arrive. It truly means a lot to feel understood and cared for in this way. Whenever I need anything from the front desk, the staff responds immediately and with genuine kindness. Their efficiency, warmth, and professionalism make every stay smooth and relaxing. I am sincerely grateful for the wonderful service and hospitality I receive each time. Royal Grace Hotel is not just the best choice in Wuhan for quality and service — it’s a place where I always feel welcomed and valued. 过去几年里，我几乎每年都会去武汉一次，而每一次我都会选择入住 Royal Grace Hotel。对我来说，这里不仅仅是一家酒店，更像是一个温馨、熟悉的地方，仿佛在武汉的“第二个家”。 我之所以一直选择这里，很重要的原因是酒店给予我的贴心关怀和细致服务。每次出发前，我都会提前联系经理 Coco，告诉她我的一些特殊需求，比如希望洗发水、护发素、沐浴露等用品能贴上大字号的标签。每一次她都会在我到达前帮我安排妥当。能被这样用心理解和照顾，真的让我非常感动。 每当我需要前台协助时，工作人员都会第一时间给予帮助，而且态度亲切、真诚又专业。他们的高效和温暖，让我的每一次入住都轻松又安心。 我由衷感谢他们一直以来的优质服务与热情款待。Royal Grace Hotel 不仅在品质和服务上是武汉最好的选择之一，更是一个让我始终感到被欢迎、被重视的地方。