3-Star Hotels in Penang, Malaysia

I recently had a pleasant stay at the Kingston Hotel in Penang. The location is excellent for exploring the city, and the room was clean and comfortable. A special mention goes to Sutharsan, who provided exceptional service throughout my visit. He was incredibly professional, welcoming, and helpful with his local recommendations, which truly made my stay more enjoyable. I would definitely consider staying here again!

Great location and friendly staff. Breakfast was simple with mee hoon goreng, nasi goreng, bubur, a salad station, an egg station, white bread and the usual drinks. The coffee wasn’t for us, but luckily Penang has plenty of good cafés nearby. The room was decent and had everything we needed. The only thing that let it down was the bathroom. There was a bad smell for all four nights, even after housekeeping, and the yellow grout and toilet stains made it feel a bit neglected. If the bathroom was fresher and better maintained, we’d happily stay here again.

The hotel’s location is excellent, with plenty of good food options and tourist attractions nearby. It was very convenient for exploring the area. However, the stay was affected by several issues. The soundproofing was poor, and early each morning, cleaners would talk loudly outside the room for extended periods, making it difficult to rest. On both nights of my stay, there were also very loud machine or equipment noises after 9 PM that were disruptive. Cleanliness could be improved as well. There was hair left in the toilet upon arrival, which gave an unpleasant first impression. In addition, the shower water pressure was quite weak, making it less comfortable to use. While the location is a major advantage, the noise disturbances, cleanliness issues, and weak water pressure negatively impacted the overall experience.

Hotel average. Not satisfied with the difference in check in counter&the deposit is quite high for average hotel. Receipts for deposit provided only by request. The pressure for toilet bidet is too slow. Room is clean & spacious however the pillow is too light&causing a headache in the morning. Charge for parking is too high & unacceptable for guest shoud be waive.

The picture in online is quite nice, but the actual staying is quite shocking 😅 When we first enter the lobby, we are impressed, cos for an old shop lot, the lobby is giving a good impression with it's bright lighting and cleanliness. Then we faced several difficulties that we need to highlight for all visitors who wish to book this hotel (for the owner also, I hope you see my review and make some improvement that will definitely increase your customers and rebooking) 1. We changed room for three times. The [first room No. 29] is with a big hole/maintenance door in bathroom ceiling that exposed all the electrical wire which may caused danger to life. Some more got a line of ants all around the room ceiling and floor. The [second room No. 32] is quite nice, bright and comfortable but the water heater is not working with no hot water and the water pressure is so small. Then finally we changed to a good one. 2. The price we paid is for room with window, but I rather don't want cos it doesn't play any purpose except as a decoration, at the same time without curtain! (All the rooms we changed are without curtains) So anyone can look into our room when we have the lights on 😅 3. Super helpful front desk. The owner should reward the Sabahan lady who helps us to change room. She walks up and down to get us a comfortable room. We really appreciate it a lot 🙏🏻🥰 If not, I'll leave a really really bad review here cos we are really tire with all the hassles 😒 4. For those who like to stay upstairs (first/second floor), there's no lift, so you will need to climb stairs. Bringing elderly or OKU, can only stay at ground floor. 5. All the rooms we been to has a common issue -- it's not basic clean 😅 The toilet has urine stain, the bedsheet has 2-3 hairs on it, and the table and teacup are definitely not for use one (I don't dare to use 🤣) 6. The last room we stay has flies and we smashed them onto wall cos we're too tire to wait and change a new room aldy. At least we finally get a room with hot bath water. 7. Soundproof is not good. In the room, we can hear the sound of people talking and passing the hall, and the car honking. For us is ok, cos we are deep sleeper, but for those who are sensitive, I don't think you will get a good sleep here 🤣 Overall, the good things of this hotel: 1. It's budget, so ok lah 2. The front desk is helpful and responsive 3. The overall amenities still ok (available: free filter water, TV with wifi, mirror in bathroom, water heater; NOT available: no toilet tissue, no hangers but it has hanging rack) So conclusion is, if you're just need a place to bath and sleep, then may consider here. In my opinion, it will not be a good place for 'enjoy hotel time'. So it makes sense for the price paid. Thank you for attending to us.

The room was decent, and the front desk staff were very friendly and helpful. It was clean and tidy, with air conditioning and hot water, making for a comfortable night's sleep. The hotel is also conveniently located near the ferry terminal, making it easy to catch a train.

It's located a little further in from the main street, so it's quiet and peaceful. Staff was friendly and provided refreshments upon checking in. Rooms are very clean, and the room I chose was spacious with plenty of room for luggage and shopping. We took the breakfast package but didn't have time to try it due to our early flight. Thankfully there's a free shuttle bus service to and from the airport. Didn't really have time to enjoy the facilities but the swimming pool looks nice.

Best !  Location is great.  Can go any where convenience.  Receipt is friendly.  Room Is good.   Is only carpark is limited.

Citadines Cecil Georgetown offers a stylish and comfortable stay with a great balance of modern design and practicality. The rooms are clean, spacious, and thoughtfully equipped, making them ideal for both short and extended stays. The location is convenient for exploring George Town, with many attractions, dining options, and local experiences within easy reach. The service is warm and professional, while the overall ambience is relaxed and welcoming. A well-maintained property that combines comfort, convenience, and contemporary hospitality beautifully.

Totally enjoyed my staycation here! The staff were friendly and accommodating throughout my stay. I loved how cold the air conditioning was, the bed was comfortable, and the room was spacious. The location is also very strategic, with plenty of local food options just a few minutes away. Would definitely stay here again ☺️